Onsite Support Representative

Uniguest

Onsite Support Representative providing technical solutions support to hospital staff and patients. Role involves troubleshooting, equipment replacement, and customer service responsibilities.

Posted 6/16/2026part-timeNewark • New Jersey • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
Collaborate with other team members to troubleshoot and resolve any issues affecting services
Familiarize customers with the use of our interactive system and its features
Replace small defective equipment as needed (tv, pillow speakers, phones)
Perform other related duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent
Exceptional customer service and communication skills
Be self-motivated and able to work independently in a fast-paced environment
Basic computer skills
Customer service experience 1 year is preferred
Must be able to lift 25 lbs. and climb a 6-foot ladder
Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

Benefits

Comp & perks

Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic computer skillsequipment replacement

Soft Skills

customer servicecommunicationself-motivatedindependent worktroubleshootingcollaboration

Certifications

high school diplomaCOVID-19 vaccinationFlu vaccination