Technical Support Representative – Tier I

Uniguest

Technical Support Representative providing technical support to customers across the United States. Troubleshooting Windows PCs and networking issues remotely in a collaborative environment.

Posted 7/18/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting Windows PCs, networking concepts, and providing technical support while ensuring a positive customer experience. Proficient in using CRM systems and remote support tools to effectively manage and resolve technical issues.

Highest-signal resume keywords

Windows PC TroubleshootingNetworking ConceptsTechnical SupportCRM Systems (Salesforce)Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows Operating SystemsNetworking IssuesUniguest SoftwarePrinter FunctionalityMicrosoft OfficeMacOSAdobe ReaderLinux

Soft Skills

Verbal CommunicationWritten CommunicationSelf-MotivatedCollaborationCuriosity for Technology

Tools & Technologies

Remote Support ToolsTicketing SystemsSharePoint

Certifications & Qualifications

CompTIA A+Network+Microsoft Certified Professional (MCP)

Industry Keywords

Technical SupportCustomer ExperienceTroubleshootingHardware IssuesIP AddressingWired and Wireless Connectivity

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Deliver friendly, professional technical support via phone and remote tools.
Troubleshoot Windows PCs, networking issues, and Uniguest software.
Diagnose technical problems and guide customers to successful resolutions.
Collaborate with teammates to resolve complex issues and share knowledge.
Create a positive customer experience with every interaction.

Requirements

What you’ll need

Experience troubleshooting Windows PCs, common hardware issues, and printer functionality.
Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers.
Strong verbal and written communication skills with the ability to explain technical concepts to users of all experience levels.
Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated with the ability to work independently while collaborating effectively with a remote team.
A curiosity for technology and a willingness to quickly learn new products, systems, and tools.
Experience using CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office.
Experience with Linux is a plus but not required.
High school diploma or equivalent required.
Associate degree in Information Technology or a related field is a plus.
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader.

Benefits

Comp & perks

Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.