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Unframe

Support Engineer

Unframe

Support Engineer at Unframe investigating technical issues for enterprise customers. Collaborating with Product and Engineering teams to improve AI solutions.

Posted 7/15/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills and the ability to analyze complex technical issues, utilizing AI tools to enhance investigation workflows. Communicates effectively with customers and internal teams while documenting solutions and contributing to knowledge bases.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting SkillsAI Tools ProficiencyWeb Applications UnderstandingCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingLog AnalysisSystem Behavior AnalysisAPI Understanding
Soft Skills
Clear CommunicationOwnershipFollow-ThroughAdaptability
Tools & Technologies
ChatGPTClaudeCopilot
Industry Keywords
Solutions EngineeringSupport EngineeringQuality AssuranceCustomer Solutions

About the role

Key responsibilities & impact
  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements

What you’ll need
  • 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.

Benefits

Comp & perks
  • Competitive salary
  • Professional development opportunities
  • Exposure to complex enterprise environments
  • Opportunity to work closely with product and engineering teams