Technical Support Engineer – AMER

Zero Hash

Technical Support Engineer at zerohash ensuring cryptocurrency and fiat transactions work effectively. Collaborating on product improvements, troubleshooting, and client support for technical issues.

Posted 7/15/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical client-facing support, with a strong focus on REST APIs, SQL, and programming languages such as Python and JavaScript. Capable of building internal tools and monitoring systems to enhance operational efficiency and proactively address issues.

Highest-signal resume keywords

Technical Client-Facing SupportREST APIsSQL Query WritingPython ProgrammingDocker

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsSQLPythonJavaScriptTypescriptGolangRustLoggingDocumentationSLA Monitoring

Soft Skills

Clear CommunicationCollaboration

Tools & Technologies

DockerKubernetesTicket Tracking ToolsMonitoring Tools

Industry Keywords

FintechSaaSWeb3Crypto

Tech Stack

Tools & technologies

DockerGoJavaScriptKubernetesPythonRustSQLTypeScriptWeb3

About the role

Key responsibilities & impact

Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Requirements

What you’ll need

+3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
Strong understanding REST APIs, SDKS, websockets, and webhooks.
Ability to write SQL queries to retrieve and analyze data from internal databases.
Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
Ability to break down technical issues clearly to both technical and non-technical stakeholders.
Preferred Experience working with Docker, Kubernetes, and other infrastructure components
Background in fintech, SaaS, or other fast-moving industries
Basic understanding of blockchains, crypto, and web3 technologies

Benefits

Comp & perks

Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
Vision & Dental Insurance (U.S. only)
Chance to earn equity
Maternity & Paternity leave (after 6 months)
WeWork All Access Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)