Zero Hash

Program Manager

• Lead end-to-end planning and execution of complex, cross-functional initiatives
• Manage multiple workstreams simultaneously and align stakeholders across functions
• Own program governance, including frameworks, dependency management, risk mitigation, and predictable outcomes
• Drive strategic internal initiatives and support customer implementation programs
• Work closely with the Implementation Manager for client delivery
• Provide cross-functional coordination and visibility
• Build and maintain program plans, milestones, and reporting dashboards
• Build automated AI reporting applicable across stakeholders and develop program management frameworks

Senior Program Manager

Product Manager

• Define and prioritize the product roadmap based on market trends, customer feedback, and business objectives
• Participate in all stages of the product life cycle, from ideation through launch
• Ensure continuous delivery of valuable solutions to customers
• Conduct market research and competitive analysis
• Gather and analyze customer feedback to inform product decisions
• Monitor industry developments and emerging technologies
• Collaborate with engineering, design, marketing, and sales teams to deliver high-quality products
• Ensure alignment and effective communication across teams
• Facilitate cross-functional meetings and workshops
• Set and track key performance metrics
• Analyze product performance and identify areas for improvement
• Implement data-driven decision-making processes
• Lead zerohash's Transact products, notably Auth, enabling secure linking and authentication of external accounts for fund movement on partner platforms

Senior Product Manager, Transact

Support Engineer

• Act as the final escalation point for the support team.
• Deep-dive into complex codebases, distributed systems, and enterprise client integrations to identify hidden bugs, performance bottlenecks, and intricate configuration issues.
• Partner closely with Software Engineering and Product teams to escalate critical bugs, advocate for architectural improvements based on client feedback, and directly influence the technical roadmap.
• Architect and build internal tools, scripts, and comprehensive dashboards to automate support workflows, reduce resolution times, and monitor overall API health at scale.
• Lead the creation of robust alerts, observability monitors, and detailed runbooks to catch platform issues before they impact end-users.
• Take the reins during major incidents, providing immediate, high-level support and transparent communication for our enterprise partners during critical application and infrastructure events.
• Serve as a technical mentor to junior and mid-level Technical Support Engineers, creating internal training materials and documentation, and leveling up the team's diagnostic capabilities.

Senior Technical Support Engineer

Full-stack Engineer

• Own daily settlement and trading operations.
• Oversee end-to-end processing of crypto and fiat movements — deposits, withdrawals, internal transfers, and sweeps — so that everything settles accurately and inside its window.
• When something stalls, you're the one who figures out why and spearheads the solution.
• Run reconciliations that actually reconcile.
• Perform multi-way checks across internal ledgers, bank and custodian statements, and partner float files.
• Track down the discrepancies, explain the "why" behind each break, and drive it to a clean number rather than a close-enough one.
• Manage the trade lifecycle. Keep trading activity flowing correctly from execution through settlement, and handle the occasional exception — a correction or adjustment — safely and idempotently when it comes up.
• Get to the bottom of things. Chase failed transfers, mismatched balances, and stuck flows — writing SQL against production tables and reading distributed transaction logs to find what actually went wrong.
• Capture what you learn in runbooks so the team's procedures and readiness keep improving as we scale.
• Automate the repetitive work. Write and maintain Python that takes on reconciliations, participant liquidations, and other recurring tasks, so the team spends less time on manual steps and turns work around faster.
• Support partner go-lives and asset listing. Stress-test new features and new asset listings in lower environments, run through go-live validation with partners, and give Product and Engineering the operational feedback that only shows up when you actually run the system.
• Work with AI tooling. We use LLMs day to day — to draft and debug scripts, spot anomalies in settlement data, and get documentation written faster.
• Report on operational health. Build and maintain the dashboards and data models that show leadership how transactions, liquidity, and operational performance are trending — and flag the things worth worrying about before they become incidents.
• Be a technical point of contact for institutional partners. Help resolve complex transaction inquiries and API integration questions, translating between what the partner is seeing and what's actually happening in our systems.
• You'll participate in the team's on-call rotation and share responsibility for off-hours coverage.

Senior Settlement & Trading Operations Engineer

• Lead end-to-end planning and execution of complex, cross-functional initiatives
• Manage multiple workstreams simultaneously, aligning stakeholders across functions
• Own program governance: frameworks, dependency management, risk mitigation, predictable outcomes
• Drive strategic internal initiatives and support customer implementation programs
• Work closely with the Implementation Manager for client delivery
• Provide cross-functional coordination and visibility
• Build and maintain program plans, milestones, and reporting dashboards
• Build automated AI reporting, scalable and applicable across the board for different stakeholders, as well as the frameworks for program management

VP, Program Manager

Technical Project Manager

• Organise teams in JIRA: releases, milestones, sprint planning and ceremonies
• Own the zerohash delivery calendar for your squads and drive ceremony rhythm
• Create and maintain dashboard reporting across delivery, release and velocity
• Facilitate delivery end-to-end: scoping → sizing → development → testing → validation → sign-off → prod roll-out
• Coordinate cross-functional teams, manage dependencies and drive execution
• Maintain delivery plans, surface risks early and ensure on-time, high-quality delivery
• Implement PDLC best practices and drive process improvement across the function
• Help teams with resourcing
• Building automated AI reporting, scalable and applicable across the board for different stakeholders

Technical Project Manager, Auth

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
• Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Technical Support Engineer – AMER

General

• Lead all day-to-day fiduciary functions of zntb, including custody operations, settlement flows, reconciliation, reserve operations, and account administration.
• Design, implement, and maintain operational playbooks, standard operating procedures, and business continuity frameworks aligned with OCC safety and soundness expectations.
• Build and manage the bank’s operational infrastructure from pre-opening through steady-state operations, coordinating with engineering, product, finance, and legal teams.
• Oversee operational readiness for new products, new asset types, new partner integrations, and changes to the bank’s operational scope.
• Establish and monitor SLAs, exception-handling protocols, and operational uptime standards across all bank functions.
• Serve as the senior Fiduciary Officer of zntb, leading the trust and fiduciary staff in the administration of all fiduciary and custodial accounts.
• Oversee fiduciary recordkeeping, including account setup, asset segregation, ledger accuracy, periodic account reviews, and documentation required under 12 CFR §9.6.
• Ensure trust operations comply with OCC fiduciary standards, including annual review requirements, internal fiduciary audit protocols, and applicable state trust law.
• Maintain adequate safeguards and controls over fiduciary assets, including collateral requirements for uninsured fiduciary funds in accordance with 12 CFR Part 9.
• Implement and enforce policies and procedures governing self-dealing, conflicts of interest, and co-mingling of fiduciary and non-fiduciary assets.
• Work closely with the Chief Operating Officer to build and monitor controls, reporting and visibility of fiduciary responsibilities.
• Serve as the primary executive responsible for reporting to the zntb Board of Directors on fiduciary activities, controls, and institutional KPIs.
• Prepare and present regular Board and committee reports covering all fiduciary account activity, reconciliation integrity, vendor performance, operational incidents, and risk metrics.
• Support the Board in discharging its fiduciary governance obligations under 12 CFR §9.7, including participation in the bank’s audit and risk committees.
• Maintain the governance calendar and ensure timely production of all required Board materials, reports, and approvals.
• Maintain audit-ready documentation, operational logs, and evidence repositories in preparation for OCC examinations, fiduciary audits, and supervisory reviews.
• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement workflows.
• Support pre-opening examination requirements and preopening deliverables required to achieve final OCC charter approval.
• Partner with the Chief Operating Officer, Chief Compliance Officer, CRO, and Legal team on operational risk testing, issue remediation, and supervisory responses.
• Monitor and operationalize evolving regulatory requirements, including GENIUS Act requirements related to issuance, reserve management, and redemption operations where applicable.
• Oversee relationships with banking partners, sub-custodians, reserve custodians, technology vendors, and other critical service providers related to fiduciary and trust activities.
• Ensure intercompany and third-party relationships satisfy OCC third-party risk management expectations, including due diligence, SLA monitoring, and ongoing oversight.
• Maintain relevant vendor performance dashboards, due diligence packages, and documentation required for OCC third-party risk review.
• For fiduciary and trust functions, own the bank’s operational continuity, incident response, and crisis management programs.
• Lead triage and resolution for any fiduciary and trust incidents across custody, settlement, reconciliation, and technology functions.
• Conduct post-incident reviews and ensure timely remediation of control gaps and operational failures.
• Foster a culture of operational excellence, fiduciary accountability, and regulatory integrity across the organization.
• Serve as a key member of the zntb executive leadership team, contributing to strategy, culture, and organizational development.

Chief Trust Officer

Sales Operations Manager

• As a Sales Operations Analyst, you'll drive sales efficiency at a pivotal moment in our growth.
• You'll be the bridge between our sales team and leadership—analyzing workflows, identifying bottlenecks, and building the process that let our team move faster without sacrificing rigor.
• Sales Efficiency & Analytics: Dive into sales data to uncover patterns, optimize pipeline velocity, and identify where we're winning. Build dashboards and reports that tell stories our leadership needs to act on.
• KPI Tracking & Forecasting: Own our sales KPIs (pipeline health, win rates, deal velocity, quota attainment). Build forecasting models that actually work and adjust them as the market changes.
• Sales Tool & Process Optimization: Audit our sales tech stack (Salesforce, our CRM, outreach tools), identify gaps, champion new tools, and ensure adoption by making them easy to use—not just mandating them, building documentation that sellers actually follow.
• Workflow Bridging: Work directly with account executives, the sales leadership team, and enabling functions (marketing, legal, finance) to optimize handoffs, reduce friction, and keep deals moving.
• Deal Desk Support: Partner with deal desk on pricing, structure, and margin tracking. Help sales understand what deals are accretive and why margins matter in a high-growth environment.
• Forecasting & Planning: Work with sales leadership to model capacity, territory planning, and resource allocation. Get comfortable saying 'no' when it's the right call.