Customer Support Engineer

Rillet

Customer Support Engineer resolving inquiries and enhancing support processes through automation. Focused on building efficient internal tools and improving the customer experience.

Posted 7/23/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving customer inquiries and technical issues while building and optimizing AI-assisted workflows. Capable of developing internal tools and maintaining a high-quality knowledge base to enhance support operations.

Highest-signal resume keywords

Customer-Facing Support ExperienceTechnical Support SkillsStrong Written CommunicationTriage and Escalation SkillsPattern Recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI-Assisted Workflow DevelopmentInternal Tool DevelopmentData Quality ManagementTechnical Problem SolvingTicket Tagging and Categorization

Soft Skills

Customer-First OrientationFast LearnerAttention to Detail

Industry Keywords

Support EngineeringCustomer SuccessKnowledge Base ImprovementSupport Ticket Management

About the role

Key responsibilities & impact

Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests
Triage and escalate issues to Customer Success or Engineering
Build AI-assisted workflows that automate manual support processes
Develop internal tools and integrations that scale support execution
Contribute to and continuously improve the internal knowledge base
Tag and categorize tickets consistently to support data quality and AI agent optimization
Take support-infrastructure projects from 0→1
Partner with leadership, Product, and Engineering to surface patterns in customer questions

Requirements

What you’ll need

6 months to 3 years in a customer-facing or technical support role — support, success, support engineering, or similar
Customer-first orientation
Technically capable and systems-oriented
Strong written communicator in async channels
Fast learner who can absorb product complexity quickly
Strong triage instinct
Pattern recognition and documentation instinct
Ability to translate vague problems into concrete technical solutions
High attention to detail in a fast-moving environment.

Benefits

Comp & perks

Strong salaries plus equity
Top-tier health and dental insurance, premiums partially or fully covered for you
90% coverage for dependents
Flexible PTO and 9 company-wide holidays
Team offsites in incredible locations