Rillet

Support Engineer

• Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests
• Triage and escalate issues to Customer Success or Engineering
• Build AI-assisted workflows that automate manual support processes
• Develop internal tools and integrations that scale support execution
• Contribute to and continuously improve the internal knowledge base
• Tag and categorize tickets consistently to support data quality and AI agent optimization
• Take support-infrastructure projects from 0→1
• Partner with leadership, Product, and Engineering to surface patterns in customer questions

Customer Support Engineer

Platform Engineer

• Own the architecture, infrastructure, and developer tooling that every engineer at Rillet depends on - from CI/CD and deployment practices to the observability and operational efficiency that keeps us shipping fast and safely at scale.
• Build and champion the internal tooling and developer experience that makes engineers at Rillet faster than engineers anywhere else.
• Set technical direction for how we build reliability, security, and compliance into our systems from the ground up - including the design and scalability of our external API.
• Hire and develop high-caliber platform engineers across a growing surface area, establishing the culture and craft standards that define great platform work at Rillet.
• Partner with engineering leadership to define roadmap priorities and translate ambiguous problems into clear technical plans.

Engineering Manager – Platform Engineering

Technical Recruiter

• Own full-cycle recruiting across Software Engineering, AI/ML, Infrastructure, and Engineering Leadership—from sourcing and engaging exceptional talent to negotiating offers and closing hires.
• Partner with engineering leaders to define hiring strategy, calibrate what exceptional talent looks like, and influence hiring decisions through market insights, recruiting data, and thoughtful talent judgment.
• Adapt your recruiting approach to the search at hand, balancing high-volume hiring with high-touch searches for Staff Engineers, engineering leaders, and other business-critical hires.
• Build strong relationships with candidates, hiring managers, and executives while navigating complex stakeholder environments.
• Improve how we recruit by strengthening recruiting operations, maintaining data integrity, mentoring teammates, and building processes that scale with the company.

Staff Technical Recruiter

Full-stack Engineer

• Own the infrastructure, CI/CD, and developer tooling that keeps our engineering team shipping fast and safely at scale
• Set the technical direction for reliability, security, and compliance
• Shape the design and scalability of our external API
• Partner with engineering leadership to define roadmap priorities
• Raise the bar for engineering quality through design reviews and mentorship

Software Engineer, Platform

• Own features and systems end-to-end across the full stack, from backend architecture to the interfaces users interact with every day
• Partner with product, design, and finance experts to shape what we build — advocating for the right technical tradeoffs and keeping the customer perspective central
• Raise the bar for engineering quality: continuous delivery, test-driven development, production reliability, and a culture of ownership
• Grow the team around you through code reviews, mentorship, and hands-on collaboration

Software Engineer

• Own the infrastructure, CI/CD, and developer tooling that keeps our engineering team shipping fast and safely at scale.
• Set the technical direction for reliability, security, and compliance, building these in from the ground up rather than bolting them on later.
• Shape the design and scalability of our external API, turning it into a competitive asset for customers and partners.
• Partner with engineering leadership to define roadmap priorities and translate ambiguous problems into clear technical plans.
• Mentor engineers on the team through design reviews and hands-on collaboration, raising the technical bar across the org.

Senior Software Engineer – Platform Engineering

• Own features and systems end-to-end across the full stack, from backend architecture to the interfaces users interact with every day.
• Partner with product, design, and finance experts to shape what we build, advocating for the right technical tradeoffs and keeping the customer perspective central.
• Set the bar for engineering quality: continuous delivery, test-driven development, production reliability, and a culture of ownership.
• Mentor engineers on the team through code reviews and hands-on collaboration, raising the technical bar across the org.