Rillet

Engineering Manager

• Help architect Rillet's long-term platform vision and infrastructure roadmap as we scale.
• Partner with product and engineering leaders to influence investment in fundamental foundation
• Own and deliver high-stakes platform initiatives — from developer tooling to reliability infrastructure
• Champion engineering excellence by building scalable, observable, and resilient systems
• Lead, mentor, and unlock potential in talented engineers while building a world-class platform engineering culture
• Recruit and onboard exceptional engineers to help scale our infrastructure
• Stay hands-on with the codebase during this critical growth phase

Engineering Manager – Platform

Customer Support

• Build Rillet’s support function from the ground up: design triage workflows, define response standards, and create the playbook that scales as we grow from 160 customers to thousands.
• Be the first responder for customer questions across Slack and Pylon - how-to questions, config and setup guidance, integration troubleshooting, billing inquiries, and data export requests.
• Create and maintain Rillet’s knowledge base: turn repeated questions into help articles, document the most common support patterns, and keep runbooks current as the product ships weekly.
• Close the loop between customers and product: tag issues with product themes, surface trends, and ensure the signal from support conversations reaches the teams building the product.
• Develop deep expertise in Rillet’s AI-native platform - stay ahead of new features so you can resolve issues faster and help customers get more value from the product.
• Partner closely with the Customer Success team to share context, flag emerging patterns, and ensure customers always get the fastest path to resolution.
• Represent Rillet in every interaction: apply high customer empathy and structured problem-solving to reinforce the trust our customers already place in us.

Customer Support Specialist

Recruitment

• Partner with GTM leadership to develop comprehensive recruiting strategies and hiring plans for sales, marketing, and revenue operations roles across all levels and functions
• Source, engage, and recruit top-tier GTM talent through creative sourcing methods, executive search techniques, industry networking, and building strong talent pipelines for current and future needs
• Manage full-cycle recruiting processes from intake to offer negotiation, ensuring exceptional candidate experience while maintaining high-quality hiring standards and efficient time-to-fill metrics
• Serve as a trusted advisor to hiring managers and candidates on market trends, compensation benchmarking, role positioning, and competitive landscape insights to facilitate successful placements

Senior GTM Recruiter

Full-stack Engineer

• Lead technical decisions across Rillet's infrastructure and platform stack, driving architectural discussions and setting engineering standards.
• Shape the platform roadmap for years to come, identifying opportunities to improve reliability, scalability, and developer productivity.
• Partner with product and engineering teams to advocate for sound infrastructure investments and balance business velocity with operational excellence.
• Establish and champion CI/CD practices, mentoring engineers on deployment strategies and ensuring reliable, frequent releases.
• Lead by example in test-driven development and automation, building robust testing frameworks and fostering a quality-first culture.
• Own production reliability end-to-end: design monitoring solutions, lead incident response, and implement proactive measures to ensure system stability.
• Mentor engineers on the team, conducting code reviews, and raising the technical bar across the organization.

Staff Software Engineer – Platform

• Lead technical decisions across the infrastructure and software stack, driving architectural discussions and setting engineering standards
• Shape Rillet's technical strategy and roadmap for years to come, identifying opportunities for innovation and scalability
• Partner with product managers, designers, and finance experts to influence product direction, advocate for technical trade-offs, and balance business needs with engineering excellence
• Translating user insights into technical requirements and advocating for the customer perspective in engineering decisions
• Establish and champion continuous delivery practices, mentoring team members on deployment strategies and ensuring reliable, frequent releases
• Lead by example in test-driven development and automation, building robust testing frameworks and fostering a quality-first culture
• Own production reliability and operational excellence, designing monitoring solutions, leading incident response, and implementing proactive measures to ensure system stability
• Mentor engineers on the team, conducting code reviews, and raising the technical bar across the organization

Staff Software Engineer

Product Designer

• Own the full design process from user research, product flows, and wire-framing to UI design for key product areas
• Partner with product and engineering to shape product direction and contribute to roadmap planning
• Help establish and evolve Rillet's design system and design principles
• Contribute to user research initiatives that uncover user needs and validate design decisions
• Navigate user goals, business requirements, and technical constraints to create intuitive solutions for finance & accounting workflows
• Pull inspiration from various sources to invent new interaction paradigms in finance & accounting
• Collaborate with and mentor other designers as the team grows
• Stay hands-on and contribute directly to Rillet's UX/UI design

Senior Product Designer

Account Manager

• Build and manage relationships with accounting firms, advisory partners, and other strategic partners
• Manage executive stakeholders and their delegated teams, ultimately driving partners toward our mutual targets
• Drive partner engagement through regular touchpoints, enablement, and ongoing collaboration
• Identify opportunities within partner networks and generate partner-sourced and partner-influenced pipeline
• Partner closely with Sales on co-selling, including introductions, deal alignment, and follow-through
• Help partners understand Rillet’s product, positioning, and ideal customer profile
• Coordinate and execute joint initiatives including events, webinars, and co-marketing efforts
• Represent Rillet at partner meetings, events, and on-site engagements as needed
• Track partner activity and performance, and identify opportunities to deepen relationships
• Gather feedback from partners and share insights with internal teams
• Contribute to building repeatable processes and playbooks as the partnerships function scales

Partner Manager

Executive Assistant

• Manage complex, high-volume calendars for 1-2 executives
• Provide updates and over-communicate to ensure executives are prepared
• Oversee facilities, repairs, security, and IT/AV troubleshooting
• Welcome and host customers and investors
• Manage relationships with office vendors and oversee the office budget
• Lead physical onboarding for new employees

Marketing

• Build and maintain strong relationships with strategic partners across fintech, accounting, and the broader SaaS ecosystem
• Represent Rillet at partner events, ecosystem gatherings, and industry conferences
• Serve as a key point of contact for partners and help deepen collaboration across teams
• Develop and execute co-marketing initiatives including campaigns, events, and partner-led programs
• Work with partners to ensure they understand how to position and talk about Rillet effectively
• Support partner launches, announcements, and ecosystem storytelling
• Collaborate closely with sales, marketing, and partnerships teams to turn partner relationships into pipeline
• Identify opportunities to expand partnerships and strengthen Rillet’s presence in the ecosystem

Partner Marketing Manager

AI Engineer

• Build and ship production AI features across Rillet's ERP platform, including AI agents, structured data extraction, and intelligent automation for accounting workflows
• Design and maintain the infrastructure powering LLM inference, fine-tuning pipelines, and RAG systems at scale
• Partner with product and engineering teams to translate complex finance and accounting workflows into AI-driven solutions
• Develop internal tooling and evaluation frameworks that improve the speed, accuracy, and reliability of Rillet's AI systems
• Drive continuous improvement of model performance through prompt engineering, fine-tuning, and systematic experimentation

Applied AI Engineer

Chief of Staff

• Own Claude at Rillet – become our internal Claude expert. You will build and deploy AI automations and workflows using Claude, starting with the CEO and Chief of Staff, and rolling them out across the organization. You will be the go-to-person for Claude-related questions, best practices, and capabilities.
• Track progress on key initiatives on behalf of the CEO – proactively flagging risks, identifying roadblocks early, and ensuring the right people are unblocked and moving forward
• Prepare internal and external communications on behalf of the founders, including investor updates and board materials
• Apply analytical horsepower across all functions to generate insights that drive decisions – whether that's modeling sales efficiency in GTM, analyzing retention trends in Customer Experience, building headcount plans in HR, or stress-testing unit economics in Finance
• Run operational processes across internal ops functions
• Project-manage initiatives that span multiple stakeholders and require strong follow-through
• Serve as a connective layer across the organization — making sure decisions get made and nothing falls through the cracks

Founders Associate

Digital Marketing

• Plan, execute, and optimize paid campaigns across search, social, and display channels to drive qualified pipeline.
• Own SEO strategy and execution — from keyword research and on-page optimization to link building and technical audits.
• Manage and improve lifecycle marketing programs, including email nurture sequences and onboarding flows.
• Partner with Content and Product Marketing to ensure digital campaigns are backed by strong messaging and creative.
• Build and maintain dashboards to track channel performance, attribution, and ROI — and share insights with the broader team.
• Run structured experiments to continuously improve conversion rates across landing pages, ads, and email.

Digital Marketing Manager

• Create and publish high-velocity short-form video and social content that builds audience, drives awareness, and fuels distribution
• Partner with leadership and internal teams to capture authentic insights, product narratives, and customer stories for rapid content creation
• Launch and run marketing experiments across channels including social, email, partnerships, events, and emerging platforms
• Support campaign execution from concept through launch and optimization
• Use AI tools to increase speed, quality, and output across marketing workflows
• Analyze performance metrics and iterate quickly based on results
• Support field marketing and event execution in San Francisco
• Partner with Sales and Product to translate customer insights into sharper messaging
• Help build repeatable systems and processes as the marketing function scales
• Ship quickly, measure honestly, and continuously improve

Marketing Generalist

Manager

• Own the end-to-end forward deployment and partner implementation enablement strategy
• Design and evolve the model by which partners are onboarded, enabled, and graduated to independent implementation capability
• Embed directly with partners and customers during early or high-complexity implementations when needed
• Set standards for configurations, workflows, and implementation quality across partners
• Build and maintain scalable partner-facing enablement assets (playbooks, guides, checklists, certification paths)
• Define readiness criteria and success metrics for partner independence
• Identify recurring implementation failure modes and turn them into systemic fixes
• Serve as the escalation point for complex implementation and product issues
• Partner closely with Product and Engineering to translate field learnings into roadmap input
• Hire, mentor, and lead forward deployment team members over time as volume and complexity grow
• Continuously refine the forward deployment operating model as Rillet scales upmarket and expands partner breadth

Deployment Manager

Content Manager

• Own end-to-end video production, from concept and scripting through filming, editing, and distribution
• Create compelling video content across formats: product videos, customer stories, event highlights, social clips, explainers, and campaigns
• Partner with marketing, community, and demand gen to align video content with growth goals
• Collaborate with founders, executives, and subject-matter experts to capture authentic, high-signal narratives
• Develop repeatable formats and templates that scale video output without sacrificing quality
• Ensure all video content reflects Rillet’s brand, voice, and high creative bar
• Experiment with new formats, channels, and storytelling approaches to drive engagement and demand