IT Support Technician

L3Harris Technologies

IT Support Technician providing advanced technical assistance at L3Harris manufacturing facility. Resolving complex IT challenges while collaborating with engineering and manufacturing teams.

Posted 7/18/2026full-timeGreenville • Florida, Massachusetts, New Jersey, New York, Texas, Utah • 🇺🇸 United StatesSeniorLead💰 $68,500 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues, with a strong focus on maintaining IT systems in manufacturing and engineering environments. Capable of providing training and mentorship while ensuring adherence to cybersecurity best practices and data protection regulations.

Highest-signal resume keywords

Advanced TroubleshootingNetworking ProtocolsTicketing SystemsManufacturing TechnologiesCybersecurity Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareNetwork ConfigurationSystem MaintenancePatch ManagementPerformance TuningBackup and RecoveryDocumentation ManagementIT Inventory ManagementProcurement Processes

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication AbilitiesTeam CollaborationAdaptability

Tools & Technologies

Microsoft Office 365ERP SystemsCAD/CAM SoftwareServiceNowRemote Management ToolsMonitoring SoftwareSCADAIndustrial Control SystemsPLCsIoT Networks

Industry Keywords

ISO 9001Manufacturing StandardsCybersecurity FrameworksData Protection RegulationsManufacturing Execution Systems

Tech Stack

Tools & technologies

Cyber SecurityERPFirewallsIoTServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Requirements

What you’ll need

Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
Advanced proficiency in troubleshooting hardware, software, and network issues.
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals.
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software.
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication abilities for explaining technical concepts to non-technical stakeholders.
Ability to work independently and in teams under pressure during production-critical situations.
Commitment to continuous learning and adapting to evolving technologies.

Benefits

Comp & perks

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays