Support Engineer – Enterprise Platforms

FIS

Support Engineer diagnosing and troubleshooting issues for an AI-enabled banking platform at Tier-1 financial institutions. Collaborating with enterprise banking customers to improve platform reliability and performance.

Posted 7/20/2026full-timeJacksonville • Florida, New York, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $144,730 - $246,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues across application, infrastructure, and platform layers, with a strong focus on Kubernetes and container environments. Proficient in analyzing logs, metrics, and alerts to identify root causes while effectively communicating findings to both technical and non-technical stakeholders.

Highest-signal resume keywords

Kubernetes TroubleshootingLog AnalysisCustomer-Facing Technical SupportLinux System UnderstandingNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingLog InterpretationMetrics AnalysisContainer ManagementDistributed Systems

Soft Skills

Clear CommunicationCustomer Engagement

Tools & Technologies

PrometheusGrafanaLokiOpenTelemetryDatadogSplunk

Industry Keywords

Banking PlatformProduction SupportTechnical InvestigationsHybrid Deployments

Tech Stack

Tools & technologies

CloudGrafanaKubernetesLinuxPrometheusSplunk

About the role

Key responsibilities & impact

Investigate and resolve complex technical issues across application, infrastructure, and platform layers
Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
Communicate findings clearly to technical and non-technical customer stakeholders during investigations
Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments

Requirements

What you’ll need

Strong hands-on troubleshooting experience across production or customer-facing technical environments
Hands-on experience with Kubernetes and containers
Ability to read, interpret, and correlate logs, metrics, traces, and alerts
Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior
At least one proven customer-facing technical role is required
Experience working directly with customers during investigations, escalations, or production support scenarios

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities