Account Manager

• Architect and execute tailored engagement playbooks for high-value banking and enterprise partners to maximize active lead generation
• Serve as the primary executive point of contact, navigating complex governance structures to maintain alignment with partner executives
• Monitor, analyze, and optimize partner referral metrics
• Oversee the governance of large-scale revenue-share models
• Identify, map, and target new institutional referral partners matching our strategic profile
• Support end-to-end negotiation of complex partnership agreements
• Create and deliver co-branded collateral, training programs, and sales enablement toolkits for partners' internal sales forces
• Gather competitive intelligence and product feedback from partners to influence our core B2C payout product roadmap

Strategic Partnership Manager

Support Engineer

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations
• Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments

Support Engineer – Enterprise Platforms

Full-stack Engineer

• Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.
• Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.
• Maintains and utilizes application and programming documents in the development of code.
• Recommends changes in development, maintenance and system standards.
• Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.
• Participate in all phases of the software development life cycle utilizing Agile Scrum methodology in the creation of new software products.
• Design, create, and deliver moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Provide broad and in-depth knowledge of analysis, modification, and development of complex code/unit testing in order to develop concise application documentation.
• Advise leadership on the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data.
• Perform and advise on testing, validation requirements, and corrective measures for complex code deficiencies and provides systemic proposals.

Senior Mainframe Software Engineer

Revenue Operations

• Lead strategic planning initiatives that support revenue growth, go-to-market transformation, and sales productivity improvements.
• Develop data-driven recommendations that influence business strategy and commercial decision-making.
• Analyze revenue performance trends, pipeline health, territory effectiveness, customer segmentation, and growth opportunities.
• Deliver executive-level reporting, dashboards, and insights that drive accountability and action across the organization.
• Partner with business leaders to evaluate new market opportunities, investment decisions, and growth strategies.
• Establish key performance indicators and measurement frameworks to monitor organizational effectiveness.
• Oversee territory planning, account segmentation, quota support, coverage models, and organizational design initiatives.
• Drive forecasting discipline, pipeline management processes, and business review cadences.
• Serve as a strategic advisor to senior executives and commercial leaders.
• Lead, develop, and mentor a high-performing team of Revenue and Sales Operations professionals.

Director, Revenue Operations

Client Partner

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
• Act as a liaison between product management and clients; partner with sales & professional services teams
• Participate in the renewal process and articulate the renewal value story to clients

Client Success Manager – II

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
• Act as a liaison between product management and clients; partner with sales & professional services teams.
• Participate in the renewal process and articulate the renewal value story to clients.

Financial Planning and Analysis

• Serve as primary FP&A partner for a Banking Segment P&L with significant annual revenue scale
• Analyze present and future financial performance to inform growth, investment, and pricing decisions
• Develop annual budgets, rolling forecasts, and long‑range plans aligned to growth targets
• Track monthly revenue and expenses; analyze variances and recommend corrective actions
• Partner with product, development, and professional services leaders on cost management
• Model business cases for new products, partnerships, and revenue initiatives
• Conduct economic and financial research on returns, depreciation, and capital requirements
• Prepare executive‑level reports highlighting insights, risks, and opportunities
• Establish timelines and methodologies for budgeting and forecasting across departments

Lead Financial Planning & Analysis Analyst

Customer Support

• Manage key client relationships and oversee complex collateral administration activities for CLO and structured finance portfolios.
• Ensure accurate service delivery, drive operational excellence, manage risk, and serve as a subject matter expert.
• Serve as a primary point of contact for assigned CLO and structured finance clients.
• Build and maintain strong relationships with portfolio managers, trustees, auditors, rating agencies, and other stakeholders.
• Manage client communications, escalations, and service delivery expectations.
• Coordinate resolution of operational issues and ensure timely follow-up on client inquiries.
• Participate in client review meetings and support client retention initiatives.
• Oversee monthly and periodic CLO compliance reporting.
• Review trustee reports, compliance tests, waterfall calculations, and portfolio data.
• Support deal lifecycle events including new issue closings, refinancings and resets, optional redemptions, restructurings and workout events.
• Ensure accurate processing of cashflows, priority of payments, and transaction activity.
• Liaise with trustees, administrators, and internal operations teams to resolve data discrepancies.
• Review deliverables for accuracy and completeness.
• Identify operational risks and recommend corrective actions.
• Escalate material client, compliance, or processing issues appropriately.
• Ensure adherence to internal controls, procedures, and client service standards.
• Mentor and support junior team members. Lead complex projects and process improvement initiatives. Assist with client onboarding and service transitions.

BPS Client Service & Support Representative – Senior Lead

User Researcher

• Define, plan, and execute mixed-method research to shape product strategies across banking and fintech products
• Partner closely with product, design, engineering, and other teams from ideation to product launch
• Lead design workshops, sprints, and collaborative planning processes
• Analyze and communicate data through storytelling

Senior Designer, User Research Technology

• Own the full engineering lifecycle
• Lead development roadmaps
• Translate business objectives into technical solutions
• Foster a culture of innovation
• Drive compliance with engineering governance

Director, Software Engineering

Manager

• Responsible for the ongoing management and operation of a critical managed services platform
• Directly leading a team of Project Managers and Business Analysts
• Overseeing activities of developers and testers to ensure effective planning and execution of platform initiatives
• Planning, managing, and overseeing activities for compliance with regulatory and contractual requirements
• Managing project initiation activities, including identifying client requirements and business objectives
• Ensuring all platform changes and releases align with operational standards
• Developing and maintaining delivery and resource plans for platform management activities
• Collaborating with cross-functional teams to support effective operation and evolution of the platform
• Building and maintaining strong client relationships through regular engagement
• Leading change management activities associated with platform releases
• Supporting recruitment, development, coaching, and performance management of Project Managers and Business Analysts
• Acting as the primary liaison between technical and non-technical teams
• Coordinating activities and resources across multiple technical and business teams
• Managing delivery risks, issues, dependencies, and project progress
• Managing third-party vendors and subcontractors
• Overseeing platform customisation and integration with FIS and third-party solutions
• Delivering informative and decision-focused presentations to stakeholders
• Identifying process gaps and driving continuous improvement initiatives

Manager, Managed Service

DevOps Engineer

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations
• Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
• Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them
• Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments
• Assist with deployment-related troubleshooting when required

Senior Site Reliability Engineer – Support

Engineer

• Embed and discover: Work with bank architecture, infrastructure, and product teams to understand their landscape, pain points, and modernization goals.
• Architect: Design the bank's future-state architecture to unlock accelerated innovation.
• Build relationships: Become the trusted technical partner for bank engineering and architecture leadership.
• Build: Develop proofs of concept and build bank use cases end to end.
• Integrate: Connect upstream and downstream systems with integration patterns that are clean, durable, and production-grade.
• Build and maintain high-performance data pipelines connecting the bank's existing systems.
• Run performance tests and validate scale, resilience, and failover behavior.
• Support sales with technical demos, architecture workshops, and platform education for prospective clients.
• Travel to client sites as needed (expect 25–50% depending on engagement phase).

Forward Deployed Engineer

Analyst

• Coordinate and facilitate credit card implementations that include internal conversions, external conversions, start-up programs and add programs
• Manage the project and the project tasks which are dependent on employee completing the tasks according to project plan
• Follow up with clients and internal departments to ensure timely completion of implementations
• Act as a main contact for the client throughout the Implementation phases for all aspects of the process up to and including monitoring once the program is in production for 30 days
• Provide Technical support for clients

Implementation Analyst II

Account Executive

• Acquiring new clients through prospecting, networking and cold calling to ensure sales quotas are achieved
• Developing a sound sales pipeline of potential sales opportunities in assigned territory and accounts
• Developing and executing strategic sales plans for each major opportunity
• Participating in sales calls and meetings to determine appropriate resources or representation by other FIS departments to win and close the deal
• Building and developing relationships to work with key clients and new prospects at all relevant levels
• Reflecting input activity within and maintaining accurate and comprehensive sales database (Dynamics)
• Maintaining awareness of market and industry trends

Strategic Partnership Manager

Support Engineer – Enterprise Platforms

Senior Mainframe Software Engineer

Director, Revenue Operations

Client Success Manager – II

Client Success Manager – II

Lead Financial Planning & Analysis Analyst

BPS Client Service & Support Representative – Senior Lead

Senior Designer, User Research Technology

Director, Software Engineering

Manager, Managed Service

Senior Site Reliability Engineer – Support

Forward Deployed Engineer

Implementation Analyst II

Sales Executive, Data Reconciliations