Procurement

• Leads and manages sourcing engagements with cross-functional internal teams, including needs analysis, market analysis, competitive intelligences, RFI and RFP development, cost and proposal analysis, deal structuring, contract negotiation, and implementation development.
• In partnership with business leaders, develop short- and long-term sourcing category strategies, and execute multiple, medium to high risk and complex projects concurrently.
• Facilitates development of relationships with vendors/suppliers and maintains relationships for long-term contracts.
• Establishes systems and procedures to ensure and enhance overall quality.
• Establishes requirements for suppliers to achieve process and quality standards.
• Reviews, analyzes, and monitors supplier contract performance and compliance.
• Negotiates and coordinates additions, deletions, and modifications to agreements.
• Develops and maintains vendor relationships including tracking and analysis of vendor spend and performance.
• Maintains solutions to ensure purpose and functionality of suppliers closely aligns with business procedures, directions and strategies.
• Manages the selection process to evaluate products based on user requirements, makes recommendations, and ensures purchases are in alignment with current standards and strategy.

Senior Strategic Sourcing Manager – Third Party Labor, Professional Services

Account Executive

• Selling to both existing and new name accounts in the Alternatives Financial Services industry for Private Equity relying on your deep industry knowledge combined with your expertise around our software and services.
• Sell multi-functional software solutions and services, a pure hunting role across your territory.
• Engage territory and actively meet and/or exceed quarterly pipeline development, sales performance, and quota achievement goals.
• Own the client relationship at the C-level, creating opportunities within assigned territory.
• Utilize strong lead generation capabilities to successfully penetrate client and prospect at all levels of organization through and including C-suite
• Adjust sales approach and strategy accordingly to various client drivers to solidify role as customer advocate
• Incorporate customer perspective, drivers, product/service relevancy to deliver persuasive client presentations

Sales Executive, Private Markets

Full-stack Engineer

• Designing, programming, debugging and modifying software enhancements
• Interacting with product managers and users to define requirements and modifications
• Participating in software design meetings to determine technical requirements
• Working with internal Client Training, Client Relationship and Sales teams

Senior Software Engineer

• Work with bleeding edge technology to build innovative fintech products
• Develop core versions of software applications
• Identify client requirements and technical specifications
• Interact with engineering groups and training clients on applications
• Unisys COBOL mainframe programming to enhance the system
• Complete quality unit testing and provide documentation
• Collaborate with cross-functional teams to integrate workflows into enterprise applications

Senior Software Engineer, COBOL

Robotics

• Implement complex business logic within RPA solutions to automatically pull data from UI-based and API-based systems to complete tasks
• Translate business requirements and processes to create detailed process definition documents
• Develop testing strategies and scenarios for review with both project and client teams to ensure alignment to test strategy and completeness
• Monitoring, maintenance and support of automation processes and platforms
• Documenting internal processes and providing on-call support for critical automations.
• Mentor other team members, drawing on your experience to provide thoughtful direction.
• Working closely with remote teams across multiple time zones

RPA Developer, UiPath

Financial Planning and Analysis

• Handle inbound telephone and written inquiries from customers and consultants, ranging from routine to complex.
• Identify customer issues and provide effective solutions.
• Adhere to quality standards and perform any required quality control tasks.
• Verify customer orders and carry out any necessary follow-up processing.
• Escalate complex cases and manage customer complaints.
• Participate in projects to support company objectives and improve processes.

Financial Services Account Specialist, German Market

Network Engineer

• Responsible for configuring and troubleshooting routing on core and client edge devices (Juniper MX, Cisco ASR 1K, ISR 4K etc).
• Driving large projects which includes setting up new Data center or upgrading existing infrastructure.
• Migrating Clients from Legacy setup to SD-WAN or new Architecture.
• Supporting end-to-end migration and turnover activities.
• Maintain standard technical documentation and creating Visio diagrams for Core and Client connectivity.
• Routing and Firewall rules implementation for new client application or branch addition.
• Responsible for new client turnup.
• Individual project handling and completion as per SLA.
• Support 24*7 for Network service delivery in an efficient and effective manner.

Network Specialist – Enterprise WAN, MPLS, VPN

DevOps Engineer

• Understanding project KPIs, SLI's, SLO's, MTTD, MTTR, Error budgets, Chaos engineering and eliminating TOILs by automation
• Exploring observability tools and creating/implementing dashboards
• Run the production environment by monitoring availability and taking a holistic view of system health
• Incident Management: Knowledge in handling incidents, participating in blameless postmortem, performing root cause analysis, and implementing post-incident reviews
• Develop scripts to reduce toil and automate repetitive tasks, issues resolution scripting
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement

AWS DevOps Production Support, Unix, Shell Scripting, Splunk/Dynatrace, Kubernetes/OpenShift

• Own the full enterprise sales cycle for data, identity, and decision solutions: prospecting, discovery, solution mapping, business case creation, deal orchestration, and close
• Build and maintain a robust pipeline; initiate contact with prospective customers and expand relationships in existing accounts
• Lead executive‑level storytelling to articulate value (risk reduction, revenue lift, cost savings) for CRO, CIO, Fraud/Identity, Data Science, and Payments stakeholders
• Prepare and present proposals leveraging internal resources (product marketing, solution consultants, data science) to tailor outcomes for complex use cases (KYC, account opening, fraud, credit)
• Negotiate, structure, and close multi‑party, enterprise agreements; navigate InfoSec, legal, compliance, procurement, and risk approvals
• Collaborate cross‑functionally with product, engineering, data science, and operations to ensure solution viability and successful customer outcomes

Senior Sales Executive, Data and Decision Solutions

ServiceNow

• Govern strategic direction, design, maintenance and support of ServiceNow
• Lead and mentor ServiceNow development and support teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Oversee day-to-day operations of ServiceNow platform and ITSM processes
• Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services
• Collaborate with cross-functional teams to align service delivery with business objectives
• Communicate performance metrics, service health, and improvement plans to leadership

ITSM and ServiceNow Delivery Manager

Operations

• Review, analyze, and interpret correspondence related to account maintenance.
• Process account-related forms and resolve account questions or issues, including account closures and other financial requests.
• Handle tickets for account maintenance, reporting, and internal quality checks.
• Run reports for research and processing tasks.
• Perform internal quality control checks on peer work to ensure accuracy and compliance.
• Process account maintenance tasks.
• Generate and handle customer correspondence related to account servicing.
• Process returned items, research encoding errors, conduct signature verifications, and review notifications.
• Maintain current internal procedure manuals and assist with drafting updates.

Deposit Operations Analyst – I-7

Consultant

• Coordinate and support system upgrades and testing (SIT/UAT)
• Manage monthly and daily reporting processes for business teams
• Handle production support requests and collaborate with stakeholders to resolve issues
• Maintain documentation and update systems as needed
• Work closely with business and technical teams to ensure smooth operations
• Providing subject matter expertise to IT teams on quality assurance methodologies

Technology Business Consultant

Compliance

• Monitors and communicates regulatory changes that impact FIS products, services and business activities.
• Establishes operational objectives and work plans.
• Develops, modifies and executes company policies that affect immediate operations.
• Oversees development and implementation of compliance program policies and standards as well as addressing other required regulatory policies.
• Responds to issues and matters pertaining to regulatory compliance of FIS products, services and business activities.
• Performs periodic reviews and evaluations of FIS products, services and business activities to validate compliance with applicable laws and regulations or detect regulatory violations, weak controls or other potential areas of exposure.
• Assists in providing final disposition of any discrepancies regarding compliance issues.
• Ensures strategic objectives of the Compliance & Ethics Program are met, including execution of risk assessment activities, coordination of risk response and program testing and validation.
• Identifies key business processes, performs evaluations of risk, assesses the effectiveness of controls and promotes improvement across the organization through the deployment of risk response activities.
• Designs and deploys processes to validate FIS products, services and business activities meet all applicable regulatory requirements.
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people.
• Creates and delivers training to other business areas to increase compliance awareness.
• Develops and motivates staff.
• Maintains knowledge of applicable laws and regulations.
• Offers guidance on implementing regulatory changes.
• Communicates detailed requirements to line of business, validate solution approach and monitor status.
• Provides compliance reviews and direction for new and expanding products and services.
• Conducts compliance assessments and provides direction on any deficiencies detected by those assessments.
• Meets with business unit Compliance Officers on a regular basis for status updates on compliance issues.
• Monitors line of business compliance activities to verify that regulatory compliance deadlines and requirements are met.
• Participates in training promoting compliance awareness.
• Identifies areas of potential improvement.
• Provides updates for periodic reports.
• Interfaces with legal counsel and federal, state, and local agencies, as needed to address regulatory or compliance issues, concerns or questions.
• Assists the business with responses to customer compliance-specific questions and concerns.
• Participates with and/or leads customer focus and advisory groups.
• Prepares and approves internal and customer communications covering compliance issues (bulletins, position statements, monthly reports, etc.

Senior Compliance Manager

Customer Support

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

Product Support Representative II

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
• Maintain detailed and current knowledge of the company's/assigned client's products and services
• Resolve basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients