Senior Site Reliability Engineer – Support

FIS

Support Engineer for a newly acquired startup in autonomous banking. Hands-on role troubleshooting complex platform issues for tier-1 financial institutions in India.

Posted 7/6/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting capabilities in complex technical environments, particularly with Kubernetes and container technologies. Proficient in analyzing logs, metrics, and alerts to identify root causes and effectively communicate findings to both technical and non-technical stakeholders.

Highest-signal resume keywords

Kubernetes TroubleshootingLog AnalysisCustomer-Facing Technical SupportAI-Driven Incident ManagementLinux and Networking Fundamentals

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingLog InterpretationContainer ManagementDistributed SystemsAPIsMetrics AnalysisIncident ResolutionProblem SolvingTechnical InvestigationRoot Cause Analysis

Soft Skills

Ownership MindsetCommunicationCustomer EngagementBias Toward ResolutionPractical Problem Solver

Tools & Technologies

KubernetesPrometheusGrafanaLokiOpenTelemetryDatadogSplunk

Industry Keywords

Banking PlatformCloud DeploymentsHybrid EnvironmentsCustomer-Facing EnvironmentsTechnical Escalations

Tech Stack

Tools & technologies

CloudGrafanaKubernetesLinuxPrometheusSplunk

About the role

Key responsibilities & impact

Investigate and resolve complex technical issues across application, infrastructure, and platform layers
Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
Communicate findings clearly to technical and non-technical customer stakeholders during investigations
Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them
Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned
Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments
Assist with deployment-related troubleshooting when required

Requirements

What you’ll need

Strong hands-on troubleshooting experience across production or customer-facing technical environments
Hands-on experience with Kubernetes and containers
Ability to read, interpret, and correlate logs, metrics, traces, and alerts
Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior
At least one proven customer-facing technical role is required
Experience working directly with customers during investigations, escalations, or production support scenarios
Strong ownership mindset and bias toward resolution
Practical, hands-on problem solver who enjoys investigation and troubleshooting
AI-native: integrates LLMs and AI tooling into daily investigation and support work

Benefits

Comp & perks

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies