IT Support Analyst

Maxima Consulting

IT Support Analyst responsible for IT service desk issues at a logistics company. Manage hardware assets and maintain documentation while providing technical support in the Mid-Atlantic region.

Posted 7/16/2026full-timeNew York City • Maryland, New Jersey, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Supply Chain Management and Warehouse Management Systems (WMS), with strong technical support skills for IT tools and hardware. Proficient in documentation, problem resolution, and customer service, while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Supply Chain ManagementWarehouse Management Systems (WMS)SQL SkillsMicrosoft Business ApplicationsTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLVisual BasicVB.NETWavelink AvalancheWavelink ConnectProNiceLabelEDIXMLFlat FileUPC/GTINs

Soft Skills

Analytical SkillsOrganizational SkillsAttention to DetailCustomer Service

Tools & Technologies

SalesForceTeamWork7GeeseITGLUEBox.comOKTAMeraki.comWhat's Up GoldPDQPagerDuty

Industry Keywords

Supply ChainRetailGroceryMedicalAutomotive

Tech Stack

Tools & technologies

ERP.NETOracleSQL

About the role

Key responsibilities & impact

Responsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets
Expert in client's IT Operating Toolset – SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What's Up Gold, PDQ, PagerDuty
Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting
Responsible for level 1 tech support of basic systems (non-WMS) issues and escalate internally or to outside resources as required
Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues
Resolve issues in a timely, accurate, and customer service focused manner
Become an Operational Subject Matter Expert of Synapse working with operations and Information Systems
Works with Information Technology management to manage systemic improvements
Develop and maintain proper documentation of systems configuration and changes
Participate in other IT and IT Support projects as required
Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required

Requirements

What you’ll need

3-5 years of experience in Supply Chain management, Finance, or Business Management required
Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word
Direct experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module
Direct experience in an industry with a strongly regulated or complex supply chain (Retail, Grocery, Medical, Automotive, etc.)
Strong hands-on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS1/UCC128 Labeling, VICS Bills of Lading
Knowledge of Networking and Visual Basic &/or VB.NET strongly preferred
Strong SQL Skills, Oracle Platform preferred
Experience with a professional barcode creation suite, NiceLabel Experience preferred
Knowledge of electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English preferred)
Strong analytical skills with an ability to present views in a convincing, creative, clear, and impactful manner
Strong emphasis on organizational skills and attention to detail.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Travel opportunities