Maxima Consulting

Support Engineer

• Responsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets
• Expert in client's IT Operating Toolset – SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What's Up Gold, PDQ, PagerDuty
• Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting
• Responsible for level 1 tech support of basic systems (non-WMS) issues and escalate internally or to outside resources as required
• Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues
• Resolve issues in a timely, accurate, and customer service focused manner
• Become an Operational Subject Matter Expert of Synapse working with operations and Information Systems
• Works with Information Technology management to manage systemic improvements
• Develop and maintain proper documentation of systems configuration and changes
• Participate in other IT and IT Support projects as required
• Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required

IT Support Analyst

Solutions Engineer

• Partner with cross-functional IT teams to map business requirements into robust, scalable technical architectures.
• Architect, document, and oversee global cloud guidelines, ensuring top-tier performance, security, compliance, and maintainability.
• Serve as the core architect for our client's Microsoft ecosystem, specifically focusing on Microsoft Azure (infrastructure, Entra ID) and Microsoft 365 solutions (SharePoint, Power Platform).
• Craft and continuously update a long-term technology strategy centered around Microsoft Cloud innovation.
• Deliver architectural consulting, design blueprints, and hands-on guidance for international cloud and infrastructure deployments.
• Champion AI solution engineering and benchmark next-gen tech to automate and optimize core business operations.
• Review, streamline, and upgrade existing infrastructure to ensure alignment with corporate strategy and future scalability.
• Act as the ultimate Microsoft Cloud expert by delivering technical training, leading presentations, and providing high-level support for complex requests or incidents.

IT Support Analyst

Cloud Solution Architect