Technical Support Specialist, Monitoring

Nihon Kohden America

Technical Support Specialist providing technical support for windows-based medical devices. Collaborating with customers and diagnosing hardware and software issues in a fast-paced environment.

Posted 7/15/2026full-timeBuffalo • New York • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues related to hardware, software, and system configuration while providing exceptional customer service. Proficient in following established processes and maintaining accurate documentation of troubleshooting efforts.

Highest-signal resume keywords

Technical SupportTroubleshootingCustomer ServiceDocumentationHelp Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting ProcessesSystem ConfigurationSoftware UpdatesInteroperability IssuesTicket Tracking

Soft Skills

Problem SolvingOrganizational SkillsCommunication Skills

Tools & Technologies

Windows XPWindows 7Windows 10Microsoft Office Suite

Certifications & Qualifications

CBETEEGCompTIA A+

Industry Keywords

Biomedical EngineeringInformation TechnologyTechnical AssistanceRepair StatusQuality Assurance

About the role

Key responsibilities & impact

Provide support for incoming customer technical issues by providing resolution or escalating in a timely manner
Provide support for customer requests for repair status, documentation, software, or part numbers
Provide support for requests for technical assistance by internal customers
Perform follow up support related to TSS2 or TSS3 issues
Diagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solving
Assist customers with system configuration, software updates, and interoperability issues
Provide follow up with customers regarding repair costs and purchase order requests
Provide follow up support for QA requests by contacting customers to request additional information
Adhere to all company policies, procedures, and business ethics codes

Requirements

What you’ll need

Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field related discipline preferred; relevant education and experience accepted in lieu of degree.
2+ years of help desk, Ticket tracking experience preferred.
Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge preferred
Windows XP, 7, 10 Professional operating systems experience.
Experience with Microsoft Office Suite.
Ability to follow written and verbal direction and established processes/policies.
Excellent customer service and organizational skills.
Demonstrated ability to solve problems and troubleshoot
Strong record-keeping skill: ability to follow through and document issues and resolutions.
Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
Able to work effectively both independently and in a collaborative team environment.

Benefits

Comp & perks

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America