Technical Support Engineer

Botify

Technical Support Engineer providing customer technical support at Botify. Collaborating with cross-functional teams to address technical issues and ensure customer satisfaction effectively.

Posted 7/7/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptLinuxPythonSQL

About the role

Key responsibilities & impact

Help the Client Experience (CX) team and the customer with technical issues related to all Botify products
Investigate data discrepancies reported by customers
Setup technical onboarding (involving scripting)
Investigate technical feedback and issues from customers then fix them or escalate them to Engineering
Proactively monitor customer workflows within the application
Ensure reports are generated as expected and fixed in case of data-related incidents
Articulate internal projects with strong impact and collaborate with Engineering teams
Act as Incident Commander in the context of large incidents

Requirements

What you’ll need

2+ year of Technical Support experience within a SaaS environment
Customer happiness–driven person
Technical background (Linux, Python, web, JS, SQL)
Fast-learner, problem solver, curious, and autonomous
Proven track record of ticket run and methodology
Knowledge of GitHub, Jira, and AI agents is a plus

Benefits

Comp & perks

Unlimited Time Off
11 company holidays
16 weeks of parental leave
Summer Fridays
ClassPass Subscription
Team building events and initiatives
Flexible work policy
Commuter benefits
401k
Health and Wellness perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportScriptingData InvestigationIncident ManagementTicket Methodology

Soft Skills

Problem SolvingCuriosityAutonomyCustomer Focus