Support Engineer

• Qualification, classification and handling of support tickets in 1st and 2nd level support for hardware and software
• Network and server administration of various IT services, e.g. access control systems, user management, patch management, software distribution, UC systems and groupware
• IT administration tasks, e.g. asset management, procurement, documentation, employee onboarding/offboarding
• Installation, configuration and maintenance of clients, peripherals and, where applicable, server components
• Documentation of solutions and processes and maintenance of knowledge base articles
• Participation in IT projects

2nd Level Support Engineer – On-site

• Handling user calls and tickets (incidents and service requests): qualify, investigate and resolve issues
• Remote assistance as needed
• Priority on level 1 support cases, but if it follows our best practices also some level 2 cases
• Work with L2 and L3 experts according to cases encountered
• Have the reflex to follow or document any needed knowledge in our Knowledge Base system
• Identify critical incidents and problems

IT Support Analyst

• You will help us further develop and improve Parqet's data quality
• You will work specifically on automating data acquisition and correction to improve Parqet's data quality
• You will assist in support, where users report data issues
• Actively communicate with the community via email to handle data requests effectively and to document and resolve possible errors or improvements internally
• Ensure and further develop the data quality of asset data and data tools
• Work closely with other developers, support, and product management to quickly implement requirements and feedback

Working Student – Data Support Engineer

• Provide first-line technical support to customers for our AI robotics systems.
• Serve as the primary point of contact for customers, delivering technical support.
• Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools.
• Collaborate with internal and external hardware and software teams to solve complex technical problems.
• Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
• Act as an on-call support contact during assigned shifts to address urgent customer issues.
• Maintain accurate documentation of incidents, solutions, and customer interactions.
• Identify recurring problems and contribute to product and process improvement initiatives.
• Develop and lead the development of platform improvements.

Technical Support Engineer

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
• Troubleshoot complex robotic system issues and escalate when necessary.
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
• Create, manage, and track service requests and technical documentation.
• Support continuous improvement of processes, procedures, and knowledge base content.
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
• Support onboarding and mentoring of new team members.
• Ensure compliance with regulatory and quality requirements, including FDA standards.
• Participate in on-call, holiday, and occasional onsite support activities.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
• Troubleshoot complex robotic system issues and escalate when necessary.
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
• Create, manage, and track service requests and technical documentation.
• Support continuous improvement of processes, procedures, and knowledge base content.
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
• Support onboarding and mentoring of new team members.
• Ensure compliance with regulatory and quality requirements, including FDA standards.
• Participate in on-call, holiday, and occasional onsite support activities.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria after completing required training.

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics
• Troubleshoot complex robotic system issues and escalate when necessary
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM
• Create, manage, and track service requests and technical documentation
• Support continuous improvement of processes, procedures, and knowledge base content
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution
• Support onboarding and mentoring of new team members
• Ensure compliance with regulatory and quality requirements, including FDA standards
• Participate in on-call, holiday, and occasional onsite support activities
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

• Annahme von Kundenanrufen und Bearbeitung der Anliegen zur Wartung und Instandhaltung von Heizungsthermen und Wärmepumpen
• Unterstützung des Teams vor Ort beim Kunden mit Hilfe von Fernwartung und Beantwortung ihrer Fragen
• Technische Beratung für Gasthermen, Gaskessel und Heizungssysteme

Technischer Support-Mitarbeiter, Heiztechnik – SHK

• Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email
• Manage second-level support cases, solving customer issues via remote support, telephone or email
• Work with product development to handle third-level support cases
• Use your technical knowledge to assist the Sales team
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Technical Support Engineer, Italian Speaker

• Develop a complete understanding of Dedrone by Axon Airspace Security Solutions.
• Provide Level 1 and Level 2 technical support for the Dedrone by Axon product family to customers and partners worldwide.
• Research and identify solutions to resolve software and hardware issues.
• Diagnose and troubleshoot technical problems, including account setup and network configuration.
• Take ownership of reported customer issues and drive them through to resolution.
• Track internal and external requests and technical issues within agreed time limits.
• Update, maintain, and monitor customer systems as part of a full-service support model.
• Ensure all requests and issues are accurately logged.
• Prioritize and manage multiple open issues at the same time.
• Document technical knowledge in the form of notes, manuals, and internal resources.
• Follow standard escalation procedures for unresolved issues.
• Collaborate with engineering and development teams to support root cause analysis when needed.
• Participate in on-call support and weekend coverage.

Technical Support Engineer I

• Telefonische Beratung von Kunden, Zahntechnikern und Vertragspartnern zu zahntechnischen und technischen Themen im Zusammenhang mit CEREC und inLab - in deutscher und englischer Sprache
• Analyse und Lösungsfindung bei technischen Störungen, Konfigurationsanfragen und CAD/CAM-Workflows
• Bearbeitung schriftlicher Anfragen über E-Mail oder Ticket-System in deutscher und englischer Sprache
• Enge Zusammenarbeit mit internen Fachabteilungen wie Produkt- und Qualitätsmanagement, R&D, Vertrieb und lokalen Serviceorganisationen
• Sicherstellung von Service-KP's (z. B. Erreichbarkeit, Lösungsquote, Kundenzufriedenheit)
• Gelegentliche Reisetätigkeit zur Teilnahme an Schulungen, Workshops oder technischen Einsätzen

Technical Support Specialist, CAD/CAM

• Analyze system logs and independently diagnose system issues in the field
• Debug network issues (Wi‑Fi, DNS, LTE connectivity)
• Evaluate and optimize power consumption and thermal management of embedded hardware
• Integrate and maintain communication modules (Wi‑Fi, LTE)
• Further develop and maintain our Yocto-based BSP/operating system for embedded devices
• Create and maintain build pipelines for embedded Linux images
• Work closely with the software architect and the existing development team

Embedded Linux System Engineer

• Operate and maintain our office network, on-site infrastructure, and cloud infrastructure on Azure, including Unifi network gear, GPU workstations, and work laptops
• Improve our internal support process by helping prioritize and analyze requests, implementing short-term fixes, solving underlying problems and enhancing tooling around support requests using a mix of Slack and Jira Service Desk
• Support project teams in deploying and operating software projects on modern cloud infrastructure (Azure, AWS, Terraform)
• Expand your expertise by getting involved in R&D projects, developing your skills from pure sysadmin and support into new areas such as SRE, DevOps, and MLOps
• You take over the responsibility for our IT security standards including SLA, ISO, and TISAX compliance

Senior System Administrator, Support Engineer

• Entgegennahme, Analyse und Lösung technischer Kundenanfragen per Ticket-System, E-Mail und Telefon
• Eigenständige Bearbeitung von Level-1- und Level-2-Support-Anfragen zu unseren Produkten (Fokus auf Procure-to-pay oder Banking Lösungen)
• Diagnose und Behebung von Schnittstellenproblemen sowie Unterstützung bei der systemseitigen Konfiguration
• Dokumentation von Lösungen in der Wissensdatenbank zur kontinuierlichen Verbesserung des Support-Prozesses
• Enge Zusammenarbeit mit Entwicklung, Customer Success und Onboarding-Teams zur schnellen Eskalation komplexer Fälle
• Proaktive Kommunikation mit Kunden über Lösungsfortschritte und Systemupdates
• Mitwirkung bei der Weiterentwicklung von Support-Prozessen und internen Tools

Technical Support Specialist

• Receive customer calls and handle requests related to the maintenance and servicing of gas boilers and heat pumps
• Support the on-site service team via remote troubleshooting and answer their technical questions
• Provide technical advice on gas boilers, gas-fired heating systems and heating installations

Technical Support Specialist – Heating Technology, HVAC/Plumbing

• Analyse von System-Logs und eigenständige Diagnose von Systemproblemen im Feld
• Debugging von Netzwerkproblemen (WIFI, DNS, LTE-Konnektivität)
• Bewertung und Optimierung von Stromaufnahme und Thermomanagement der Embedded-Hardware
• Integration und Wartung von Kommunikationsmodulen (WIFI, LTE)
• Weiterentwicklung und Pflege unseres Yocto-basierten BSP / Betriebssystems für Embedded-Geräte
• Erstellung und Pflege von Build-Pipelines für Embedded-Linux-Images
• Enge Zusammenarbeit mit dem Software-Architekten und dem bestehenden Entwicklungsteam

Embedded Linux System, Support Engineer

• Member of our Technical Operations team as a Support Engineer in a currently five-person team.
• Handling 2nd and 3rd level tickets.
• Participating in vendor TAC calls.
• Problem management using appropriate methods and tools such as Wireshark.
• Performing minor and major updates.
• Evaluating and planning major changes.
• Supporting service transitions and service onboardings.
• Interaction with Cisco colleagues in Professional Services.
• 70% operations, 30% project work.
• 70% security services, 30% networking.

IT Support Engineer

• Customer support: Respond to user inquiries about the product and assist with hardware installations
• Customer feedback: Compile and relay important requests and recurring issues to Product & Engineering
• Support our onboarding trainers during installations
• Actively improve technical support and technical onboarding processes
• Troubleshooting and problem resolution to minimize downtime and maximize performance
• Configuration of software and hardware at HQ
• Administrative tasks: device management, MDM

• Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
• Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
• Provide expert-level support for macOS and iOS devices, resolving complex technical issues
• Design and implement zero-touch deployment workflows for new employee onboarding
• Develop automation scripts to streamline repetitive IT tasks and improve efficiency
• Create and maintain IT documentation, knowledge base articles, and self-service resources
• Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

• Technical support: Hotline for door and gate automation, including telephone assistance with mechanical installations, wiring, parameter configuration, troubleshooting and safety checks.
• Troubleshooting: Resolving issues with door and gate automation systems, both remotely by phone and on-site at installation sites when required.
• Complaint management: Handling and coordinating customer complaints to ensure fast and effective resolution.
• Repairs & installation: Carrying out repairs and installations, as well as managing and supplying spare parts.
• Warehouse support: Assisting with warehouse tasks, such as transporting and organizing spare parts.

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2nd Level Support Engineer – On-site

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Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technischer Support-Mitarbeiter, Heiztechnik – SHK

Technical Support Engineer, Italian Speaker

Technical Support Engineer I

Technical Support Specialist, CAD/CAM

Embedded Linux System Engineer

Senior System Administrator, Support Engineer

Technical Support Specialist

Technical Support Specialist – Heating Technology, HVAC/Plumbing

Embedded Linux System, Support Engineer

IT Support Engineer

Technical Support Specialist

IT Support Engineer

Technical Support Specialist – Automated Door and Gate Systems