Senior PACS Support Engineer

Ecolab

Senior PACS Support Engineer optimizing 2nd-level support workflows for healthcare IT solutions. Mentoring junior colleagues and preparing for team leadership roles.

Posted 7/14/2026full-timeBerlin • 🇩🇪 GermanySenior💰 €60,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical support within the healthcare IT sector, particularly with PACS systems, DICOM, HL7, and IHE standards. Proficient in Windows Server infrastructures and SQL databases, with strong leadership and mentoring capabilities.

Highest-signal resume keywords

Technical Customer SupportPACS Systems ExpertiseWindows Server InfrastructureSQL Database ManagementFluent German Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisWorkflow OptimizationSystem MonitoringDocumentation ManagementTechnical Fault Resolution

Soft Skills

Proactive Working StyleSense of ResponsibilityTeam LeadershipMentoring

Industry Keywords

Healthcare ITDICOMHL7IHETechnical Support

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

In this key role, you will take our technical support to the next level, optimize workflows, and prepare intentionally to assume functional and disciplinary leadership responsibilities.
Challenging 2nd-level support: You will analyze and resolve complex technical faults in our cloud/archive environments, applications, and frontend systems.
Sustainable problem management: Instead of just treating symptoms, you will get to the root cause (root cause analysis) and work closely with other departments to permanently eliminate sources of error.
Workflow & process optimization: You will structure the daily workflows in support and continuously develop our service processes.
Interface & escalation point: You are a valued contact for the IT departments and PACS administrators of our customers (hospitals and practices) and manage critical escalation cases with confidence.
System monitoring & documentation: You will monitor the performance of our internal and external systems and maintain our knowledge base and system documentation.
Mentoring & team leadership: You will support three junior colleagues as a technical mentor, manage resources, and grow into the role of team lead in the medium term.

Requirements

What you’ll need

Professional experience: At least 5 years of experience in technical customer or IT support with strong technical depth.
Industry knowledge: Solid practical experience in the healthcare IT environment, especially with PACS systems and the standards DICOM, HL7, and IHE.
Technical foundation: Routine handling of Windows Server infrastructures and SQL databases.
Language skills: Fluent German (C1 level) for smooth communication with German hospitals and good English skills (at least B2).
Doer mentality: A proactive working style, sense of responsibility (ownership), and the motivation to lead and develop a team in the future.
Flexibility: Residence in Germany with willingness to travel to Munich for one day every 4 to 6 weeks.

Benefits

Comp & perks

Maximum flexibility: Work almost entirely from home (home office) and only meet the team in person for one day in Munich every 4–6 weeks.
Real career prospects: A clearly structured development plan that will prepare you for formal team leadership within 12 to 24 months (prior leadership experience is not required).
Freedom for your ideas: You can restructure processes from the ground up, eliminate inefficiencies, and implement your own ideas in daily support operations.
Meaningful work: You will work on a software solution that improves patient care every day.
Attractive conditions: A fair salary package of up to €72,000 (depending on experience), 30 days of annual leave, and additional benefits.