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Ecolab

Senior PACS Support Engineer

Ecolab

Senior PACS Support Engineer focusing on technical support and process enhancement in healthcare IT. Collaborating with teams and supporting junior members while ensuring quality service delivery.

Posted 7/14/2026full-timeRemote • 🇩🇪 GermanySenior💰 €60,000 - €70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in technical customer support, particularly in PACS systems, DICOM, HL7, and IHE, while effectively managing cross-departmental collaboration and process optimization. Proficient in Windows Server environments and SQL databases, with strong communication skills in both German and English.

Highest-signal resume keywords
Technical Customer SupportPACS Systems ExpertiseDICOM KnowledgeWindows Server EnvironmentsSQL Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Customer SupportRoot Cause AnalysisProcess OptimizationIncident ResolutionPACS SystemsDICOMHL7Windows ServerSQLCross-Departmental Coordination
Soft Skills
Team SupportTask PrioritizationResource AllocationCommunication
Industry Keywords
Cloud SolutionsArchive SolutionsInternal Systems MonitoringCustomer Systems Monitoring

Tech Stack

Tools & technologies
CloudSQL

About the role

Key responsibilities & impact
  • Focus on complex technical support, root cause analysis, and process optimization
  • Analyze and resolve complex incidents related to our cloud/archive solutions
  • Perform root cause analyses and coordinate cross-departmental adjustments
  • Continuously improve our support and operations processes
  • Serve as the primary point of contact for IT staff and PACS teams
  • Monitor services on internal systems as well as customer systems
  • Prioritize tasks, allocate resources, and support the team

Requirements

What you’ll need
  • More than 5 years of professional experience in technical customer support (1st & 2nd level)
  • Solid practical knowledge of PACS systems, DICOM, HL7, and IHE
  • Strong expertise in Windows Server environments and SQL databases
  • Fluent German (at least C1) and good English skills (at least B2)

Benefits

Comp & perks
  • 30 days of vacation
  • Attractive benefits package