Senior Customer Support Engineer – MedTech

Telepaxx Medical Data GmbH

Senior Customer Support Engineer providing support for Health IT solutions in a Cloud environment. Collaborating with healthcare professionals to ensure optimal use of data management systems.

Posted 6/28/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting medical image data management solutions, with a strong focus on PACS systems, DICOM, IHE, and HL7 standards. Proficient in incident resolution, customer service optimization, and cross-departmental collaboration.

Highest-signal resume keywords

PACS Systems KnowledgeDICOM StandardsIncident ResolutionWindows Server ExperienceSQL Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical IT KnowledgeTechnical SupportRoot Cause AnalysisApplication MonitoringData Management Solutions

Soft Skills

Strong Communication SkillsService-Oriented MindsetCustomer Contact Enjoyment

Tools & Technologies

Archive SystemsFrontend ServersCloud Solutions

Certifications & Qualifications

Vocational Training in Computer ScienceDegree in Computer Science

Industry Keywords

Healthcare ITMedical ImagingIncident ManagementCustomer Service

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Competent point of contact for users and IT staff from PACS teams in hospitals and medical practices regarding technical questions about the use of our medical image data management solutions
Independently handling customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
Technically resolving incidents in 2nd-level support for our archive applications and on frontend servers
Optimizing and further developing our support and operations processes to continuously improve customer service and provide sustainable resolutions
Conducting root cause analyses and collaborating across departments to resolve incidents
Monitoring services and applications on internal systems as well as on customer systems
Responsible for the operation and management of the archive applications in our data centers

Requirements

What you’ll need

Completed vocational training or degree in computer science or equivalent qualification
Solid knowledge of clinical IT, especially PACS systems and communication standards such as DICOM, IHE and HL7
Preferably practical experience with Windows Server, SQL databases and archive systems
Strong communication skills and a service-oriented mindset
Enjoyment of direct customer contact
Very good German language skills (at least C1 level) and good English skills

Benefits

Comp & perks

A collegial, appreciative and motivating work environment that supports one another and celebrates successes as a team
Plenty of freedom to implement your own ideas
Meaningful tasks: You contribute directly to ensuring optimal patient care — work with real impact
The opportunity to contribute to innovative MedTech and HealthTech solutions
Flexible work models: full-time or part-time from 30 hours/week
Short decision-making paths and agile working methods
A permanent position with attractive compensation