Telepaxx Medical Data GmbH

Support Engineer

• Competent point of contact for users and IT staff from PACS teams in hospitals and medical practices regarding technical questions about the use of our medical image data management solutions
• Independently handling customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
• Technically resolving incidents in 2nd-level support for our archive applications and on frontend servers
• Optimizing and further developing our support and operations processes to continuously improve customer service and provide sustainable resolutions
• Conducting root cause analyses and collaborating across departments to resolve incidents
• Monitoring services and applications on internal systems as well as on customer systems
• Responsible for the operation and management of the archive applications in our data centers

Senior Customer Support Engineer – MedTech