Telepaxx Medical Data GmbH

Support Engineer

• Competent point of contact for users and IT staff from our customers' PACS teams on technical questions related to the use of our image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
• Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers
• Analytical approach: perform root-cause analyses and work across departments to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for operating and managing the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Customer Support Engineer – MedTech

Sales

• Eigenständige Ausgestaltung der Vertriebsaktivitäten innerhalb Ihres Kundenportfolios
• Akquise und Entwicklung von Neu- & Bestandskunden (Krankenhäuser, Arztpraxen, Klinikverbünde) online und in Präsenz
• Positionierung unserer innovativen SaaS-Lösung für Bilder und Befunde
• Steuerung des gesamten Sales-Cycle vom Lead bis zum Vertragsabschluss
• Repräsentanz von Telepaxx auf relevanten Events
• Zusammenarbeit mit Ihrem Sales-Team, Marketing und Management zur Prozessoptimierung und Lead-Generierung

Sales Manager – Health IT

Implementation Specialist

• Implementation and modification of Telepaxx services at customer sites - installation, commissioning, updating and maintenance of software and databases on customer systems
• Performing data migrations and server relocations
• Setting up and customizing customer environments in the TMD Cloud
• Competent point of contact for end users and IT staff from our customers' PACS teams on technical questions related to the use of our medical image data management solutions
• Analytical approach: carry out root-cause analyses and work cross-departmentally to resolve issues
• Active participation in the continuous improvement of our change and operational processes

Customer Support Engineer – MedTech

Sales Manager – Health IT

Customer Implementation Engineer