Telepaxx Medical Data GmbH

Support Engineer

• Knowledgeable point of contact for end users and IT staff from our customers' PACS teams on technical questions related to the use of our medical image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archival solutions as well as frontend servers and applications
• Perform technical remediation of incidents in 2nd-level support within our archive applications and on frontend servers
• Analytical approach: conduct root cause analyses and collaborate cross-departmentally to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for operating and managing the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Customer Support Engineer – MedTech, SaaS