Telepaxx Medical Data GmbH

Sales

• Independently design and execute sales activities within your customer portfolio
• Acquire and develop new and existing customers (hospitals, medical practices, hospital networks) both online and in person
• Position our innovative SaaS solution for medical images and reports
• Manage the entire sales cycle from lead generation to contract signing
• Represent Telepaxx at relevant events
• Collaborate with your sales team, marketing and management to optimize processes and generate leads

Sales Manager – Health IT

Support Engineer

• Competent point of contact for users and IT staff from our customers' PACS teams on technical questions regarding the use of our image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
• Technical resolution of incidents in 2nd-level support within our archive applications and on frontend servers
• Analytical approach: conduct root-cause analyses and work cross-departmentally to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for the operation and management of the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Customer Support Engineer, MedTech, SaaS

• Knowledgeable point of contact for end users and IT staff from our customers' PACS teams on technical questions related to the use of our medical image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archival solutions as well as frontend servers and applications
• Perform technical remediation of incidents in 2nd-level support within our archive applications and on frontend servers
• Analytical approach: conduct root cause analyses and collaborate cross-departmentally to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for operating and managing the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Sales Manager – Health IT

Customer Support Engineer, MedTech, SaaS

Customer Support Engineer – MedTech, SaaS