Telepaxx Medical Data GmbH

Support Engineer

• Competent point of contact for users and IT staff from our customers' PACS teams on technical questions related to the use of our image data management solutions
• Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
• Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers
• Analytical approach: perform root-cause analyses and work across departments to resolve incidents
• Monitor services and applications on internal and customer systems
• Responsible for operating and managing the archive applications in our data centers
• Actively contribute to the continuous improvement of our support and operations processes

Customer Support Engineer – MedTech