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infodas

2nd Level Support Engineer – On-site

infodas

Support Engineer handling 1st and 2nd level IT support tasks in a modern IT infrastructure at infodas, a cybersecurity and IT company.

Posted 6/8/2026full-timeKöln • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DNSLinuxTCP/IP

About the role

Key responsibilities & impact
  • Qualification, classification and handling of support tickets in 1st and 2nd level support for hardware and software
  • Network and server administration of various IT services, e.g. access control systems, user management, patch management, software distribution, UC systems and groupware
  • IT administration tasks, e.g. asset management, procurement, documentation, employee onboarding/offboarding
  • Installation, configuration and maintenance of clients, peripherals and, where applicable, server components
  • Documentation of solutions and processes and maintenance of knowledge base articles
  • Participation in IT projects

Requirements

What you’ll need
  • Completed vocational training, e.g. IT Specialist in System Integration (Fachinformatiker Systemintegration) or equivalent qualification
  • Several years of experience in customer-oriented IT support
  • Good knowledge of Windows and/or Linux environments on clients and servers
  • Knowledge of common network technologies (TCP/IP, VPN, DNS, DHCP)
  • Experience administering users and groups in Microsoft Active Directory
  • Experience with ticketing and monitoring systems
  • Strong service orientation, quick comprehension and good communication skills
  • Analytical thinking, independent and structured working style, team player
  • Excellent German and good English skills are required.

Benefits

Comp & perks
  • Flexible working time account (flexitime)
  • Home office (3 days per week)
  • 30 days vacation
  • Increased vacation entitlement after 5 and 10 years of service
  • Additional days off on bridge days and between Christmas and New Year
  • Christmas bonus
  • Company profit-sharing (bonus)
  • Employer-funded pension scheme
  • Capital-forming benefits (Vermögenswirksame Leistungen)
  • Subsidised lunch or public transport ticket depending on location
  • All locations with good transport links
  • Company bike “infodas on bike” with a monthly employer subsidy
  • Employee discounts
  • Free beverages (coffee, soft drinks, etc.)
  • And much more...

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT supportnetwork administrationserver administrationWindowsLinuxTCP/IPVPNDNSDHCPMicrosoft Active Directory
Soft Skills
service orientationcommunication skillsanalytical thinkingindependent workingstructured working styleteam playerquick comprehension
Certifications
IT Specialist in System Integrationvocational training