Onsite IT Support Technician, Munich/Berlin

DXC Technology

Onsite IT Support Technician providing maintenance to various IT systems in Berlin or Munich. Responsible for user support and software/hardware issue resolution in a global context.

Posted 6/13/2026full-timeMunich • 🇩🇪 GermanyJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Ensuring efficient running of and providing maintenance to various IT systems
Inspecting, prioritizing, and maintaining systems to the highest operational standards
Providing effective solutions for software and hardware issues
Responding to user inquiries and guide users with simple instructions
Recording technical issues and solutions in Knowledge Management System

Requirements

What you’ll need

Two or more years of relevant experience
Fluency in German (C1) and English
Experience in handling of ServiceNow tickets
Assistance with Software deployment and with Software related issues
Support of Microsoft Windows and Apple operating system
How-to assistance of End User assigned IT devices and software
Basic HW support for Desktop & Laptop
Smart hands experiences for support team
Providing support for meeting room equipment
Document management like Asset Management, Knowledge Management
Stock management of IT goods

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT systems maintenancesoftware solutionshardware troubleshootingServiceNowsoftware deploymentMicrosoft WindowsApple operating systemdesktop supportlaptop supportmeeting room equipment support

Soft Skills

user guidancetechnical issue recordingproblem-solvingcommunicationprioritization