FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Act as the central point of contact: Receive technical inquiries professionally via phone, email and the ticketing system, and accurately capture all relevant information (customer, machine, fault description).
- Deliver solutions: Independently analyze and resolve technical issues (Level 1–3), relying on our knowledge bases, documentation, remote tools and your personal expertise.
- Master communication: Proactively and clearly inform requestors about status and next steps, taking ownership to ensure a consistently positive customer experience throughout the support process.
- Manage escalations: Confidently assess the urgency of requests and escalate highly complex cases to product specialists or R&D according to defined procedures.
- Ensure quality: Share responsibility for meeting our service levels (response and resolution times), ensure the technical correctness of your solutions and document all support cases comprehensively in the ticketing system.
- Share knowledge: Create and maintain entries in our knowledge base to optimally support colleagues and actively promote self-service solutions.
Requirements
What you’ll need- Strong technical diagnostic skills and the ability to confidently read and apply complex technical documentation and circuit diagrams.
- Proficiency with the relevant systems (ticketing systems, CRM, knowledge bases, parts catalogs and remote tools).
- Strong communication skills and the confidence to engage with customers, dealers and internal teams in a solution-oriented, professional manner.
- A high level of responsibility for data quality, process compliance and sustainable problem resolution.
- Enjoy being the friendly, competent “voice of the company” and increasing customer satisfaction every day.
Benefits
Comp & perks- A varied, challenging and future-oriented role in a globally operating company.
- A high degree of autonomy and broad scope to shape your role.
- Technically challenging tasks for hands-on problem-solvers who value service and want to work beyond the local workshop.
- A service vehicle equipped with a comprehensive and modern set of tools.
- A secure position in an innovative, well-respected family-owned company.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Issue ResolutionComplex Technical DocumentationCircuit Diagram InterpretationService Level ComplianceProblem Resolution
Soft Skills
Customer EngagementProfessional CommunicationOwnership of Customer ExperienceSolution-Oriented Mindset