Kärcher

Customer Support

• Lead and motivate a team of 15 analysts (triage, diagnostics, scheduling, and financial unit), ensuring productivity and engagement
• Manage the flow of service orders and tickets (ticketing), ensuring no case remains stalled and that the B2B customer journey is seamless
• Rigorously monitor operational KPIs, such as Response Time, Time to Final Fix, and First Fix Rate
• Serve as a strategic interface between major accounts and the internal sales team
• Manage the area's financial unit, including invoicing for parts, services, and quotations via SAP
• Ensure operational systematization and steady workflow in a high-visibility, fast-growing area

Customer Service Coordinator – Customer Service & Field Service

Procurement

• Analisi quali-quantitative dei mercati di riferimento
• Individua la gamma di prodotti più efficace per ottimizzarne la vendita nei canali Retail
• Sviluppa piani di Marketing annuali/pluriennali per canali e famiglie di prodotto
• Prepara e gestisce il lancio di nuovi prodotti
• Analizza la profittabilità dei prodotti assegnati

Professional Products Specialist / Category Manager – Industrial, Cleaning Sector

Human Resources

• Manage human resources programs and services, including talent acquisition, onboarding, compensation and benefits, training and development, records management, employee relations, safety and health, succession planning, AA/EEO compliance, and labor relations.
• Maintains accurate employee records in accordance with company policy and regulatory requirements.
• Partners with managers to address performance issues, disciplinary actions, and workplace concerns, recommending and implementing appropriate solutions.
• Leads and supports special HR projects by defining objectives, establishing timelines, conducting research, organizing information, and preparing recommendations and reports.
• Prepares reports and dashboards by collecting, analyzing, and summarizing HR data and trends.
• Maintains confidentiality of sensitive employee and organizational information.
• Contributes to departmental effectiveness by supporting new initiatives and continuously seeking opportunities to improve HR processes

Human Resources Generalist

Frontend Engineer

• Develop sophisticated user interfaces for our e‑commerce and IoT solutions using React, TypeScript and GraphQL as part of a Scrum team.
• Define standards for efficient UI development and for integrating the UI into an overall software architecture together with other software architects.
• Act as a sparring partner for our User Experience Design colleagues and collaborate with them to establish the foundations for future user interfaces.
• Keep an overview of new technologies and continuously maintain and expand your technical knowledge.
• Participate in guild meetings and regularly exchange ideas with colleagues on current topics and challenges.

Frontend Architect, React

Sales

• Carry demo equipment (always including accessories and detergents) on vehicles.
• Ensure market share in area through recruiting and training qualified distributors.
• Travel and meet with distributors at their location(s)
• While at their location, assists them in the development of their sales, service and parts departments.
• Keep technically up to date about the line
• Know how to sell, operate, and identify equipment and know which piece of equipment to recommend for use in different situations.
• Know how to teach the benefits and features of our product line versus the competition.
• Develop a consultant-oriented relationship with all customers serviced in assigned area.
• Manage an annual sales and expense budget for assigned area.

Regional Sales Manager

• Te asiguri de corectitudinea datelor
• Organizezi dosarele personale digitale ale salariaților
• Întocmești rapoarte de date
• Urmărești KPIs specifici

HR Admin Specialist

Data Analyst

• Working in collaboration with the Controlling team, the candidate will provide support in preparing corporate reporting by cost and profit centers;• He/She will be involved in training for SAP Analytics Cloud;• He/She will support the Finance & Administration team in implementing three global projects executed at the Country level, specifically regarding the migration to a new software tool for year-end bonuses;• Support in reporting activities for the migration to SAP S/4HANA;• Collaborates on SAP transaction testing;• Assisting the Finance department in preparing for internal and external audits.

Data Analyst – Finance & Administration

Manager

• Manage the Online profit center's P&L and lead the Online Team
• Develop and implement the regional Online strategy, aligning with global plans
• Plan product portfolio, sourcing, and forecasting
• Drive sales optimization, budget, and forecasting across all online channels
• Build and develop collaboration with customer e-commerce departments alongside Key Account Managers (KAMs)
• Lead sales promotion measures, digital campaigns, and content optimization
• Negotiate assortment, pricing, and terms & conditions
• Actively monitor market trends and competitors

Online Channel Manager

Supply Chain

• Enhance order accuracy, delivery speed, and tracking visibility
• Streamline picking, packing and shipping efficiency for a faster fulfillment process
• Ensure on time delivery with the most cost effective measures
• Leverage WMS and automation to improve efficiency
• Support long term growth by ensuring our e- commerce fulfillment is scalable and cost efficient as well as customer focused
• Monitor and address shipping performance and delays with carriers
• Analyze fulfillment process to identify areas for improvement and implement best practices
• Utilize data to drive decision-making and enhance operational efficiency
• Prepare and present regular reports on fulfillment performance, including key metrics related to order processing, shipping times, and inventory accuracy
• Identify bottlenecks and inefficiencies, implement improvements, and develop long-term strategies for warehouse operations
• Ensure the warehouse is clean, organized and efficient
• Find creative solutions that deliver a high level of customer satisfaction and financially efficient

Warehouse Manager

• Enhance order accuracy, delivery speed, and tracking visibility
• Streamline picking, packing and shipping efficiency for a faster fulfillment process
• Ensure on time delivery with the most cost effective measures
• Leverage WMS and automation to improve efficiency
• Support long term growth by ensuring our e-commerce fulfillment is scalable and cost efficient as well as customer focused
• Monitor and address shipping performance and delays with carriers
• Analyze fulfillment process to identify areas for improvement and implement best practices
• Utilize data to drive decision-making and enhance operational efficiency
• Prepare and present regular reports on fulfillment performance, including key metrics related to order processing, shipping times, and inventory accuracy
• Identify bottlenecks and inefficiencies, implement improvements, and develop long-term strategies for warehouse operations
• Ensure the warehouse is clean, organized and efficient
• Find creative solutions that deliver a high level of customer satisfaction and financially efficient

Area Warehouse Manager

Field Engineer

• Accurately and timely completion of Astea Mobile Work Orders
• Responsive Interaction with customers providing the highest level of service
• Satisfy all business reporting documentation
• Recognizing and securing additional revenue opportunities
• Daily processing of Parts Received at tech location
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Other duties as assigned

Field Service Technician

• Accurately and timely completion of Astea Mobile Work Orders
• Responsive Interaction with customers providing the highest level of service
• Satisfy all business reporting documentation timely and completely
• Recognizing and securing additional revenue opportunities
• Daily processing of Parts Received
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing errors or technical problems and determining proper solutions

Engineer

• Responsabil pentru dezvoltarea cerințelor și testarea componentelor electronice destinate echipamentelor de curățare
• Monitorizarea pachetelor de lucru și coordonarea interfețelor cu partenerii interni ai proiectului
• Definirea, planificarea și executarea testelor funcționale
• Realizarea analizelor aferente în cadrul procesului de dezvoltare
• Contribuție activă la elaborarea planurilor de testare și a instrucțiunilor de testare
• Asigurarea conformității și siguranței sistemelor electronice, inclusiv realizarea și evaluarea analizelor de risc.

R&D Electronic Engineer

Business Development Rep

• Identify "A-Type" national targets (Food Processing, 3PL Logistics, Automotive, BSC, Property Management) and map out decision-making units
• Lead the RFP (Request for Proposal) process and negotiate multi-year national pricing and service-level agreements
• Work with regional sales teams in all provinces to ensure seamless "boots on the ground" implementation of national contracts
• Create ROI models to prove the value of Kärcher’s technology (labor savings, water reduction, chemical savings) to C-Suite executives
• Maintain high-level relationships with VPs of Operations and Directors of Procurement

National Business Development Manager

• Develop the municipal (road/street) sales revenue for your region
• Coordinate with regional sales and technical teams
• Prospect, follow up and grow activity with municipal road services (SERVICES VOIRIES) of major metropolitan areas and/or intercommunal authorities in your region
• Implement individualized actions, in coordination with Marketing and other cross-functional teams, to quickly grow QRC among clients
• Coordinate with the Municipal after-sales (SAV Municipal) teams
• Develop Voiries knowledge of RTC-C in your region
• Support RTC-C teams in the region on “complex” sales of road equipment across all TG product groups
• Manage tenders with the back-office team and coordinate responses
• Assist clients with preparing administrative, financial and technical documentation
• Handle sales opportunities (CRC, trade shows, technician information, distributor information, etc.) for the accounts you manage
• Record and track activity in the CRM
• Support and develop HOLDER distributors and handle all HOLDER-related requests
• Identify and prospect urban cleaning companies (Nicollin, Pizzorno, Sépur, Océan, Veolia/Suez, Derichebourg Environnement, etc.)
• Monitor portfolios and forecasting to support the National KAM TG Manager

Customer Service Coordinator – Customer Service & Field Service

Professional Products Specialist / Category Manager – Industrial, Cleaning Sector

Human Resources Generalist

Frontend Architect, React

Regional Sales Manager

HR Admin Specialist

Data Analyst – Finance & Administration

Online Channel Manager

Warehouse Manager

Area Warehouse Manager

Field Service Technician

Field Service Technician

R&D Electronic Engineer

National Business Development Manager

Municipal Development Manager – East / Central East