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wibitcs

Technical Support Engineer

wibitcs

Technical Support Engineer providing pre-sales and post-sales support for surveying and construction equipment. Involves installation, troubleshooting, training, and customer support in Germany.

Posted 7/4/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing technical support for surveying and construction equipment, including installation, troubleshooting, and customer training in both German and English. Capable of producing documentation and coordinating product improvements based on user feedback.

Highest-signal resume keywords
Technical Support ExperienceFluent In German And EnglishHands-On SkillsCustomer TrainingField Service Willingness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Equipment InstallationTroubleshootingTestingDemonstrationsUser Feedback GatheringProduct CertificationMinor Equipment Repairs
Soft Skills
Excellent Communication Abilities
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Surveying EquipmentConstruction EquipmentCustomer SupportService Centers

About the role

Key responsibilities & impact
  • Provide technical support to customers pre- and post-sales
  • Perform equipment installation, testing, demonstrations, and troubleshooting
  • Deliver customer training and produce German-language manuals, videos, and documentation
  • Gather user feedback and coordinate with headquarters for product improvements
  • Support setup of local service centers and perform minor equipment repairs
  • Assist the Sales Manager with customer visits and product certification tasks

Requirements

What you’ll need
  • German national, fluent in German and English
  • 3–5 years of technical support / FAE experience with surveying or construction equipment
  • Strong hands-on skills and excellent communication abilities
  • Willingness to travel regularly for field service
  • Valid driver’s license

Benefits

Comp & perks
  • Full-time role working with cutting-edge surveying and construction equipment
  • Opportunities to train customers and create impactful technical content
  • Travel across Germany to work closely with clients
  • Collaborative, dynamic, and hands-on work environment