IT Support Engineer

Taxfix

IT Support Engineer providing support to Taxfix employees in Berlin. Responsible for resolving IT support tickets and managing onboarding for new hires.

Posted 7/15/2026full-timeBerlin • 🇩🇪 GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and service desk operations, with a strong focus on onboarding processes, asset management, and user feedback integration. Proficient in macOS support and familiar with SaaS tools and identity workflows to enhance operational efficiency.

Highest-signal resume keywords

IT Support ExperienceMacOS SupportSaaS Tools FamiliarityOnboarding Process StructuringUser Feedback Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportService DeskMacOSNetworkingApp TroubleshootingMDM EnrollmentIdentity Access ManagementScriptingAutomationDevice Lifecycle Management

Soft Skills

Strong Listening SkillsClear CommunicationProblem-SolvingApproachable AttitudeContinuous Improvement Mindset

Tools & Technologies

Google WorkspaceSlackNotionJamfKandjiOktaJumpCloudVPNWi-FiPrinters

Industry Keywords

IT SupportService DeskWorkplace TechnologySystems AdministrationOnboardingAsset TrackingCorporate IT InitiativesUser LifecycleMFASSO

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Resolve day-to-day IT support tickets independently, maintaining high response quality and ensuring at least 90% of tickets are handled within SLA.
Own the full Berlin onboarding and offboarding journey, ensuring every new hire has hardware and account access ready on day one.
Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward.
Grow our self-service knowledge base with clear, practical guides that help people resolve common issues themselves.
Plan ahead on IT procurement together with the wider IT team so new hires and existing employees never wait on missing equipment.
Keep the Berlin office informed with regular updates on IT changes, known issues, and best practices.
Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardization.
Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve.

Requirements

What you’ll need

2–3 years of experience in IT support, service desk, workplace technology, or systems administration.
A genuine interest in helping people, with strong listening skills and the ability to explain things clearly regardless of technical background.
Comfortable working through ambiguous problems independently — asking the right questions, investigating root causes, and knowing when to escalate.
Around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues.
Familiarity with SaaS tools like Google Workspace, Slack, or Notion, and practical exposure to device or identity workflows such as MDM enrollment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud. Ideally includes some IAM experience such as user lifecycle, access groups, MFA, or SSO troubleshooting.
A mindset that goes beyond fixes: when you spot a recurring issue, you create a documented process or improved guide and use user feedback to continuously improve support and onboarding.
Ideally, experience helping to structure onboarding at scale in a growing company, and comfort using light scripting or no-code automation to reduce manual work.
A clear, approachable communicator who contributes to internal IT guidance and keeps people informed about changes or known issues. Experience with everyday network and office tech troubleshooting — Wi‑Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills.
Familiarity with GenAI tools and enthusiasm for automating workflows.

Benefits

Comp & perks

Holistic well-being support with free mental health coaching sessions and yoga.
A monthly allowance to spend on a wide range of services, which you can use flexibly and roll over.
Employee stock options for all employees—so everyone can share in the company’s success.
30 days of annual vacation and flexible working hours.
A generous learning budget to support personal and professional development, with guidance from our internal L&D experts.
Work from abroad for up to six weeks each year — coordinate with your team and enjoy your trip.
Plenty of team social opportunities, including internal meetups and regular international team gatherings, virtual and in-person when possible.
Free tax declaration filing via the Taxfix app, and internal support for personal tax questions.
Dogs are welcome in the office if you have a four-legged companion.