Taxfix

Art Director

• Lead, mentor, and grow a team of designers across various disciplines. Provide regular feedback, conduct performance reviews, and ensure continuous development of team members.
• Foster strong relationships within the design team and across departments, ensuring effective communication and alignment with product and engineering teams. Collaborate closely with Product Leadership, helping set goals for your area in line with company goals, then aligning your team behind them
• Oversee key projects and programs, ensuring that the team’s work directly contributes to the success of product and company goals. Effectively manage timelines, resources, and team priorities.
• Ensure that your design team’s output meets the highest standards of quality. Work with senior designers to ensure innovation, consistency, usability, and visual appeal.
• Leverage AI within your team to deliver results effectively & at high quality.
• Continuously optimize processes and workflows within your team, identifying areas for increased efficiency and smoother cross-team collaboration, while respecting existing frameworks.
• Take initiative to address challenges, troubleshoot issues, and drive results without waiting for direction. Display a can-do, entrepreneurial mindset that thrives in a fast-paced environment.

Product Design Director, AI Tax Filing

Video Editor

• Own high-impact video production end-to-end, turning insights into thumb-stopping performance assets and polished brand films.
• Own operational excellence → across project planning, timeline management, budgeting, vendors, call sheets, ppm’s and feedback coordination.
• Creative ideation → Translate insights into ideas, concepts, scripts, boards, and tight shot lists.
• Lead production end to end → Run efficient studio/remote shoots; build/oversee sets; expert editing (in Premiere oder equivalent)
• Systemize and innovate with AI → Has experience in production with AI and automation. Can research and implement new AI tools into our workflows, automate redundant tasks, explore creative automation.
• Drive performance-led creative thinking → Partner with Creative Strategist to scope and develop creatives to run fast-paced experiment sprints.
• Platform native thinker → Spot emerging content formats, hooks, and cultural signals
• Key areas you will be producing for - performance, brand, product, internal comms, and PR.

Senior Video Producer

Producer

• Own operational excellence → across project planning, timeline management, budgeting, vendors, call sheets, ppm’s and feedback coordination.
• Creative ideation → Translate insights into ideas, concepts, scripts, boards, and tight shot lists.
• Lead production end to end → Run efficient studio/remote shoots; build/oversee sets; expert editing (in Premiere or equivalent)
• Systemize and innovate with AI → Has experience in production with AI and automation. Can research and implement new AI tools into our workflows, automate redundant tasks, explore creative automation.
• Drive performance-led creative thinking → Partner with Creative Strategist to scope and develop creatives to run fast-paced experiment sprints.
• Platform native thinker → Spot emerging content formats, hooks, and cultural signals
• Key areas you will be producing for - performance, brand, product, internal comms, and PR.

Senior Video Systems Producer

Data Analyst

• Design, run, and improve measurement frameworks (attribution, MMM, incrementality tests, brand trackers). Use their insights to drive test-and-learn plans and guide strategic decisions on budgeting, channel mix, and retention.
• Apply advanced statistical and predictive techniques, turning complex data into clear recommendations that directly influence marketing decisions to maximize CLV and reduce CAC.
• Build and maintain scalable data models and pipelines in dbt, ensuring reliable, well-documented datasets that serve as the foundation for marketing analytics.
• Develop and expand Looker dashboards and explores, enabling self-serve access to intuitive, actionable reporting across teams.
• Partner closely with Growth Marketing, MarTech, CRM, Finance, and Analytics Engineering to ensure data quality, model accuracy, and scalable implementation of insights.
• Experiment with and apply AI-driven solutions (e.g. LLMs, workflow automation) to streamline recurring tasks, rethink traditional analytics approaches, and unlock new ways to deliver business impact.
• Communicate insights clearly and persuasively, driving alignment across stakeholders and ensuring data-driven decisions are widely adopted.

Data Analyst – d/f/m

Backend Engineer

• Write and ship consistently high-quality code to meet product requirements.
• Take pride in and responsibility for your work, from initial development to post-release.
• Proactively seek to understand business and technical requirements, offering your own suggestions and ideas where possible.
• Provide considerate and constructive feedback on your teammates’ work, and receive the same.
• Collaborate with marketing and customer support teams to help company-wide initiatives.
• Contribute to the culture of customer-focused product development across the company and group.

Senior Backend Engineer, .NET Core

Customer Success Manager

• Design the lifecycle system: map moments that matter and make them measurable, equitable, and multilingual.
• Use LLM co‑pilots, RL systems, and encode brand/privacy rules to automate efficiently and safely.
• Co‑own activation, monetization, and retention KPIs with product; treat in‑app nudges and transactional UX comms as part of lifecycle.
• Demonstrate causal impact through incrementality, LTV shifts, and seasonality control groups; share insights.
• Coach CRM and Technical CRM Managers; set progression paths and nurture growth culture.
• Mix of strategic leadership and hands‑on execution; set CRM & user engagement vision and align execution.
• Lead cross‑channel strategies in Braze and maintain a single journey backlog spanning outbound and in‑product comms.
• Partner with Martech on Segment/Snowflake pipelines, real‑time audiences, and identity resolution; ensure data quality.
• Run a continuous test‑and‑learn squad with standards (holdouts by market/season; activation, retention, monetization).
• Maintain deliverability, frequency, and fatigue policies; audit multilingual content for clarity and accessibility.
• Design lifecycle governance: consent usage, sensitive‑attribute handling, model explainability, incident response, and vendor risk reviews.
• Lead lifecycle budgeting/forecasting with transparent trade‑offs and publish roadmaps; coordinate proactively with mission leaders.

Head of CRM

Product Manager

• Design the lifecycle system: map moments that matter and make them measurable, equitable, and multilingual.
• Use LLM co-pilots and Reinforcement Learning systems to automate content drafts and personalization safely and efficiently.
• Treat in-app nudges and transactional UX comms as part of lifecycle; co-own activation, monetization, and retention KPIs with core PMs.
• Demonstrate causal impact: move beyond surface metrics to incrementality, LTV shifts, and seasonality control groups; share insight narratives.
• Grow people and capability: coach CRM and Technical CRM Managers; set progression paths and nurture a growth culture.
• Mix of strategic leadership and hands-on execution; set CRM & user engagement vision and ensure aligned execution.
• Lead cross-channel strategies in Braze; maintain single journey backlog spanning outbound and in-product comms.
• Partner with Martech on Segment/Snowflake pipelines, real-time audiences, and identity resolution; ensure data quality standards.
• Run a continuous test-and-learn squad including standards (holdouts by market/season).
• Maintain deliverability, frequency, and fatigue policies; audit multilingual content for clarity and accessibility.
• Design lifecycle governance: consent usage, sensitive-attribute handling, model explainability, incident response, and vendor risk reviews.
• Lead lifecycle budgeting/forecasting with transparent trade-offs; publish roadmaps and coordinate proactively with mission leaders.

Head of Product – CRM

Operations

• Administer and continuously improve our Zendesk platform across modules like Support, Guide, Chat, and Talk, ensuring it's aligned with operational needs and scalable growth.
• Design, implement, and maintain automations, triggers, and workflows to enhance team productivity and drive consistent service quality.
• Own the full operational tooling ecosystem—including knowledge management, QA, WFM, internal comms platforms and other customer-facing platforms — and ensure tools are integrated and governed effectively.
• Collaborate with engineering and data teams to integrate systems via APIs and webhooks, enabling a connected ecosystem between Zendesk, our CRM, data warehouse, HRIS, and more.
• Build reliable reporting pipelines, combining multiple data sources into a single source of truth to enable strategic decision-making.
• Monitor and troubleshoot system issues, coordinate with vendors, and drive resolution to ensure system reliability.
• Maintain comprehensive documentation for all systems, configurations, and admin processes to ensure continuity and knowledge sharing.
• Lead and contribute to continuous improvement initiatives that enhance tool usage, processes, and customer experience.

Senior Operations Tooling Manager

Customer Support

• Respond to customer inquiries via live chat, email, and phone with empathy and accuracy, targeting first response under 2 minutes and CSAT ≥85%.
• Troubleshoot customer and accountant issues, resolving the majority on first contact and ensuring resolution within 24 hours.
• Identify and share feedback trends with internal teams to improve customer experience, delivering at least 10 actionable insights per quarter.
• Support accountant partners, maintaining satisfaction ratings of 90% or higher.
• Develop subject-matter expertise in UK tax processes and product features; contribute 5–10 help-centre articles each quarter.
• Collaborate with Product and Engineering to raise and track technical issues; document and ensure critical bugs are resolved.
• Maintain high-quality standards in interactions, align with internal QA metrics, and ensure GDPR and company policy compliance.
• Track key performance data using spreadsheets and internal tools; support Ops in compiling quarterly team performance reports.
• Manage seasonal peaks (Nov–Jan), handling a 30–40% increase in support volume without compromising quality or speed.
• Proactively suggest and help implement at least three improvements per year to support tools or workflows.

Customer Support Intern

Financial Planning and Analysis

• Shape financial strategy through high-level strategic business planning, complex budgeting, and forecasting.
• Lead the preparation and monitoring of business, liquidity, and budget planning, ensuring alignment with company goals and strategic direction.
• Take full ownership of key financial processes, including customer acquisition, staff, and OpEx planning.
• Create financial presentations and reports for board meetings, fundraising rounds, and other senior-level engagements.
• Conduct in-depth variance analysis and strategic ad-hoc analyses to guide senior management’s decision-making.
• Develop advanced financial insights and reports for senior stakeholders, driving forward financial acumen.
• Partner with cross-functional teams, especially data, to create dynamic financial dashboards and deliver actionable insights to leadership.
• Work closely with senior stakeholders, providing business partnering and strategic guidance on financial matters.
• Lead and manage independent projects aimed at improving reporting and planning processes across the organization.
• Report directly to the Director of FP&A and collaborate with accounting, marketing, product, and data teams.

Senior FP&A Analyst

Communications

• Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether; Taxfix builds an intuitive app enabling anyone to file their taxes with confidence.
• Team spread across Germany, Spain and the UK, including tax experts, developers, and IT security experts.
• Conduct desk and user research as well as quantitative analyses to draw effective conclusions.
• Calculate business cases to evaluate the viability of business opportunities.
• Assist in preparing presentations and workshops for top-management decisions and investors.
• Support end-to-end project management and contribute to strategic partnership management.
• Craft strategic communication for a wide range of audiences and take ownership of real projects with exposure to leadership.