Ops & Support Associate

Taxfix

Ops & Support Associate providing inbound customer support for Taxfix’s tax filing app. Engaging with customers and accountants to resolve issues and improve service.

Posted 7/20/2026full-timeMadrid • 🇪🇸 SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication (Spanish and English)Problem SolvingData AnalysisAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsCustomer EmpathyCalm Under PressureWillingness to LearnTeam Player

Industry Keywords

Inbound Customer SupportTax Return ManagementAccountant Relationship ManagementProcess ImprovementProduct Insights

About the role

Key responsibilities & impact

You will provide inbound customer support via email, phone and live chat.
Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.
No two problems are the same. You’ll take full ownership of issues that you’ll be empowered to resolve.
You’ll also get involved in projects to help us build a bigger, better business. And you’ll provide insights and feedback to improve our processes and product.
You’ll help us analyse data in order to improve our product, service and offer.

Requirements

What you’ll need

Strong communication skills.
Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English.
Previous customer service experience.
Passionate about technology and desire to understand our product inside out.
Strong customer empathy, attention to detail and calm under pressure.
A willingness to learn and progress.
Problem solver and team player.

Benefits

Comp & perks

Holistic well-being with free mental health coaching sessions and yoga.
A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
30 annual vacation days and flexible working hours.
A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
Have a four-legged friend in your life? We’re happy to have dogs join us in the office.