System Administrator – d/f/m

Taxfix

System Administrator handling IT support and onboarding for Taxfix Group's Berlin operations. Working closely with teams to ensure smooth IT processes and support services.

Posted 7/15/2026full-timeBerlin • 🇩🇪 GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and service desk operations, with a strong focus on macOS support, SaaS tools, and process improvement. Capable of managing onboarding and offboarding processes while effectively communicating IT changes and best practices.

Highest-signal resume keywords

IT Support ExperienceMacOS SupportSaaS Tools FamiliarityProcess ImprovementClear Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportService DeskMacOSNetworkingApp TroubleshootingMDM EnrolmentUser Lifecycle ManagementNo-Code AutomationDevice Lifecycle PolicyVPN Rollout

Soft Skills

Problem SolvingListeningClear ExplanationApproachable CommunicationFeedback Collection

Tools & Technologies

Google WorkspaceSlackNotionJamfKandjiOktaJumpCloudGenAI Tools

Industry Keywords

IT SupportWorkplace TechnologySystems AdministrationOnboardingOffboardingAsset TrackingSelf-Service Knowledge BaseCorporate IT InitiativesRemote SupportHybrid Teams

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA.
Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one.
Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward.
Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves.
Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment.
Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices.
Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation.
Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve.

Requirements

What you’ll need

You bring 2–3 years of experience in IT support, service desk, workplace technology, or systems administration.
You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background.
You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else.
You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues.
You're familiar with SaaS tools like Google Workspace, Slack, or Notion. You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting.
You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding.
Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work.
You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues. Comfort with everyday network and office tech troubleshooting — Wi-Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills.
You possess familiarity with GenAI tools and are excited about automating your workflows.

Benefits

Comp & perks

A chance to do meaningful, people-centric work with an international team of passionate professionals.
Holistic well-being with free mental health coaching sessions and yoga.
A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
30 annual vacation days and flexible working hours.
A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
Have a four-legged friend in your life? We’re happy to have dogs join us in the office.