Support Engineer

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Child Support Case Processing Analyst

• Provide Subject Matter Expert support to field teams and system operators, with issues encountered in the field to include writing technical procedures, service bulletins and assistance in troubleshooting
• Test/Troubleshoot systems using test equipment engineering drawings, vendor manuals, schematics, and written/verbal instruction
• Provide in-flight test, troubleshooting and training support as required
• Load and make modifications to network switch and router configurations for operational and test use as required
• Operate a broad range of computing, networking, line of sight, and beyond line of sight systems
• Identify solutions for integrating new system components into existing architecture
• Liaise between local and visiting test organizations and Colorado AbMN engineering to support testing, integration/modification and verification/validation events and provide feedback
• Act as the host and on-site subject matter expert for customers i.e. government program office, military operators, and partner agencies such as National Reconnaissance Office and Idaho National Laboratories

Product Support Engineer – II

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Back Office

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Senior Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations
• Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments

Support Engineer – Enterprise Platforms

• Develops and implements a comprehensive sales enablement strategy to support the Business Banking sales teams
• Partners with product partners throughout Citi to spearhead initiatives
• Responds to elevated inquiries and resolves implementation related issues in a timely manner
• Acts as an advisor with various business partners
• Serves as the primary point of contact for complex sales and service escalations
• Represents the voice of the frontline sales teams in collaborations
• Analyzes sales performance data to identify trends and areas for improvement
• Creates and maintains sales support materials
• Coordinates with internal partners to streamline processes
• Leads strategic projects and initiatives aimed at improving sales team efficiency

Business Banking Sales Support Lead Analyst, VP

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

IT Support Technician

• Build deep expertise in Finxact technology and architecture to develop, manage, and support solutions using Finxact Core APIs and related technical capabilities
• Partner with Tier 1 bank clients to solve complex business and technical challenges, troubleshoot issues, and advise on integration models, workflows, REST-based interfaces, third-party vendor connectivity, and best practices within the Finxact ecosystem
• Support end-to-end client implementations by leading technical design sessions, gathering and analyzing application, ecosystem, process, and technology requirements, and translating them into scalable implementation solutions
• Bridge technical execution and business needs by communicating complex concepts clearly to clients, ecosystem partners, and internal teams while serving as a subject matter expert on APIs, integration points, and product adoption
• Develop and code core functionality and interfaces, participate in testing, documentation, deployment activities, and provide onboarding, training, product feedback, and implementation support throughout the client journey

Technical Implementations Analyst

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Technical Support Specialist – Financials

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Platform

• Provide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization.
• Collaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.
• Work independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.
• Document all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue.
• Provide appropriate solutions to all customer inquiries.
• Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
• Develop proficiency in all Lien Perfect products from a technical perspective.
• Perform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements.
• Assist on various projects as assigned.
• Learn new technology and experiment with potential internal efficiency solutions.
• Demonstrate consistently exemplary standards of ethical conduct.
• Coach and mentor more junior team members.

Technical Support Analyst

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Provide programming and integration interfacing support for all Automate products
• Provide basic related hardware system support to assist customers select the appropriate mechanical accessories for the use of automate products in system applications
• Identify root-cause analysis and resolve faults both remotely and at client sites if required
• Guide associates and/or clients usually over the phone to help set up systems and/or resolve issues
• Troubleshoot system and basic network problems, and/or third-party systems that are required to work with Automate products
• Expertly diagnose user / installer setup faults
• Follow diagrams and written instructions to resolve issues
• Maintain ticketing system framework by adding new solutions to the knowledge base and logging all support calls and emails
• Facilitate and initiate to replace faulty product and escalate/refer to appropriate parties to initiate replacements
• Record customer notes on specified CRM or company systems
• Establish good working relationship with b2b customers and other professional end users
• Test, evaluate and learn about new products as required prior to product launch
• Learn about other related mechanical products that is used with Automate
• Collaborate and support other departments, Product Management, Customer Service, and Inside Sales
• Document and publish issues and solutions in the Automate Technical Support Knowledge Base
• Participate in on site customer product presentations and dealer training sessions
• Other duties as may be required from time to time

Technical Support Specialist

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Primarily work from home-based, but will require availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive support documentation and ensure adherence to security protocols.

Support Technician – Level 1 - 2

• Responsible for the implementation of customer projects for systems based on IBM i Power platforms.
• Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.
• Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders.
• Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly.
• Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.
• Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
• Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
• Perform physical onsite installations of IBM Power servers; travel will be required.
• Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
• Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
• Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
• Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
• Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
• Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
• Act as senior advisor for customer escalations, and technical planning discussions.
• Support presales and solution discussions requiring IBM i technical.

Technical Support Engineer – Level 4

• Responsible for assessing and managing technical risks across the organization’s IT and operational environments
• Works closely with cross-functional teams to identify and analyze emerging technology risks, implement risk management strategies, and maintain compliance with industry standards and regulations
• Plays a key role in developing frameworks for risk identification, reporting, mitigation, and control
• Responsible for understanding the technological landscape, implementing risk management frameworks, and ensuring that the organization adheres to industry standards and regulatory requirements
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals
• Advanced skill set and proficiency with procedures and techniques

Senior Technical Risk Analyst

• Provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems.
• Ensure prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.
• Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
• Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
• Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Help Desk Support Engineer

• Build deep expertise in Finxact technology and architecture to develop, manage, and support solutions using Finxact Core APIs and related technical capabilities.
• Partner with Tier 1 bank clients to solve complex business and technical challenges, troubleshoot issues, and advise on integration models, workflows, REST-based interfaces, third-party vendor connectivity, and best practices within the Finxact ecosystem.
• Support end-to-end client implementations by leading technical design sessions, gathering and analyzing application, ecosystem, process, and technology requirements, and translating them into scalable implementation solutions.
• Bridge technical execution and business needs by communicating complex concepts clearly to clients, ecosystem partners, and internal teams while serving as a subject matter expert on APIs, integration points, and product adoption.
• Develop and code core functionality and interfaces, participate in testing, documentation, deployment activities, and provide onboarding, training, product feedback, and implementation support throughout the client journey.

Support Engineer jobs in Florida

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Child Support Case Processing Analyst

Product Support Engineer – II

Technical Support Specialist – Back Office

Senior Support Engineer

Network Support Technician

Support Engineer – Enterprise Platforms

Business Banking Sales Support Lead Analyst, VP

IT Support Technician

Technical Implementations Analyst

Technical Support Specialist – Financials

Technical Support Specialist – Platform

Technical Support Analyst

Technical Printer Support Representative I, Inkjet

Technical Support Specialist

Technical Support Specialist – Healthcare

Support Technician – Level 1 - 2

Technical Support Engineer – Level 4

Senior Technical Risk Analyst

Help Desk Support Engineer

Technical Implementations Analyst