Support Technician – Level 1 - 2

Magic Memories

Level 1/2 Technical Support Specialist supporting technical systems for a global leader in capturing memories. Troubleshooting hardware and software issues while ensuring optimal on-site performance and customer satisfaction.

Posted 7/7/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Tech Stack

Tools & technologies

CloudLinuxTCP/IP

About the role

Key responsibilities & impact

Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
Primarily work from home-based, but will require availability to travel to partner locations.
Provide remote and on-site support as required.
Create and maintain comprehensive support documentation and ensure adherence to security protocols.

Requirements

What you’ll need

0-2 years of experience in a technical support or IT helpdesk role.
Basic understanding of computer hardware, Windows OS, and networking.
Ability to learn new technologies quickly and follow documented procedures.
2+ years of experience in a technical support role with demonstrated L2 tasks (preferred).
Basic understanding of Debian Based Linux Distributions (preferred).
Strong troubleshooting across hardware (PCs, POS, peripherals), software (Windows OS, proprietary apps), and network environments (LAN/WAN, TCP/IP) (preferred).
Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne) (preferred).
Familiarity with system deployment, imaging, and configuration (preferred).
Experience with photography equipment, POS systems, or retail technology (desirable).
IT certifications (e.g., CompTIA A+, Network+) (desirable).
Familiarity with cloud systems (desirable).
Experience working in the tourism or entertainment industry (desirable).
Excellent communication, customer service, and problem-solving skills.
Ability to work effectively both independently and as part of a team.
Adaptable and able to thrive in a fast-paced, evolving environment.
Valid driver's license; willingness to travel.

Benefits

Comp & perks

Opportunities for growth in a dynamic industry.
Supportive team and the chance to make a real impact!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTroubleshootingWindows OSNetworkingDebian Based LinuxSystem DeploymentImagingConfigurationPhotography EquipmentPOS Systems

Soft Skills

CommunicationCustomer ServiceProblem-SolvingAdaptabilityTeamwork

Certifications

CompTIA A+Network+