Magic Memories

Support Engineer

• Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Primarily work from home-based, but will require availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive support documentation and ensure adherence to security protocols.

Support Technician – Level 1 - 2