Product Support Engineer – II

Sierra Nevada Corporation

Provide technical support as a Product Support Engineer II for system prototypes at SNC. Collaborate with engineering teams to troubleshoot issues and ensure performance standards.

Posted 7/22/2026full-timeHurlburt Field • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and integrating network systems, with a strong focus on customer support and communication. Proficient in network configuration and maintenance, with the ability to mentor technicians and provide on-site subject matter expert assistance.

Highest-signal resume keywords

Network ConfigurationTroubleshooting TechniquesSecurity+ CertifiedCustomer Interface SkillsComponent Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network File SystemsWireless NetworksTactical CommunicationsSystem Level MaintenanceReading SchematicsUsing Service ManualsLogical TroubleshootingTest Procedures

Soft Skills

Outstanding CommunicationCustomer Relationship BuildingMentoring

Tools & Technologies

Network SwitchesServersHypervisor HostsVMwareVirtual Machines

Certifications & Qualifications

Security+ Certified

Industry Keywords

Subject Matter ExpertIntegrationVerificationValidationDeployment RequirementsAircrew TrainingSecret U.S. Security Clearance

Tech Stack

Tools & technologies

NFSVMware

About the role

Key responsibilities & impact

Provide Subject Matter Expert support to field teams and system operators, with issues encountered in the field to include writing technical procedures, service bulletins and assistance in troubleshooting
Test/Troubleshoot systems using test equipment engineering drawings, vendor manuals, schematics, and written/verbal instruction
Provide in-flight test, troubleshooting and training support as required
Load and make modifications to network switch and router configurations for operational and test use as required
Operate a broad range of computing, networking, line of sight, and beyond line of sight systems
Identify solutions for integrating new system components into existing architecture
Liaise between local and visiting test organizations and Colorado AbMN engineering to support testing, integration/modification and verification/validation events and provide feedback
Act as the host and on-site subject matter expert for customers i.e. government program office, military operators, and partner agencies such as National Reconnaissance Office and Idaho National Laboratories

Requirements

What you’ll need

High school diploma or GED equivalent, and typically 2 or more years of related experience
Higher education may substitute for relevant experience
Basic understanding of and some experience with wireless networks, tactical communications and personal computers
Communication and customer interface skills
Understanding of system level maintenance of networks and communications systems
Understanding of and some experience with a wide variety of network related tools, concepts, technologies, best practices, and security procedures including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)
Security+ Certified
Familiar and experienced with domain network infrastructure including configuration of network switches, servers, network file servers, hypervisor hosts VMware and virtual machines
Understanding of component integration
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
Ability to provide onsite SME support for all customer agencies in the NW Florida area
Must have outstanding communication and be able to establish strong customer relationships
Ability to mentor on-site technicians
Ability to deploy outside the continental US
Ability to meet current deployment requirements including COVID BMI restrictions
Must be able to complete aircrew training in accordance with local and federal requirements to include: Altitude Chamber Training (Air Force Physiological Training), FAA Class II Flight Physical, Local Area Survival; Water Survival Training
An active Secret U.S. Security Clearance is required

Benefits

Comp & perks

medical
dental
vision plans
401(k) with 150% match up to 6%
life insurance
3 weeks paid time off
tuition reimbursement