Technical Support Engineer – Level 4

Park Place Technologies

Responsible for implementing customer projects on IBM i Power platforms. Collaborating with teams to provide solutions while ensuring customer requirements are met within deadlines.

Posted 7/3/2026full-timeRemote • Florida, Illinois, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Responsible for the implementation of customer projects for systems based on IBM i Power platforms.
Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.
Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders.
Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly.
Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.
Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
Perform physical onsite installations of IBM Power servers; travel will be required.
Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
Act as senior advisor for customer escalations, and technical planning discussions.
Support presales and solution discussions requiring IBM i technical.

Requirements

What you’ll need

7-10+ years of experience in a technical support engineering role
IBM Power Hardware infrastructure expert (physical IBM power installations)
Physical racking and stacking
IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
logical replication software
SAN replication/Switch configuration
VIOS installation & Configuration
PowerHA tool kit including FSFC and FSR
VTL backup technologies.
HMC, FSP, system firmware, OS & PTF upgrades
LPAR builds & restoration tasks from physical/virtual media
Proficiency in MS Office applications.
Strong organizational, administrative, and problem-solving skills.
Ability to assist/train staff and produce technical documents.
Effective communication, customer-facing, and presentation skills.
Initiative, flexibility, adaptability, and ability to work under pressure.
Ability to work out of normal business hours when required.
Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
Experience leading technical support teams within ITIL aligned operational environments.

Benefits

Comp & perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IBM i O/S Technical TroubleshootingLogical Replication SoftwareVTL Backup TechnologiesHMC, FSP, System Firmware UpgradesLPAR Builds & Restoration TasksPowerHA Tool KitVIOS Installation & ConfigurationPhysical IBM Power InstallationsSystem Firmware & OS UpgradesTechnical Document Production

Soft Skills

Strong Organizational SkillsEffective Communication SkillsProblem-Solving SkillsCustomer-Facing SkillsAbility to Work Under Pressure