Technical Support Analyst

CSC

Technical Support Analyst providing assistance to financial customers on Lien Perfect software. Collaborating with teams while ensuring high customer service standards in a hybrid work setup.

Posted 7/13/2026full-timeWilmington • California, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Lien Perfect products and CSC technologies while providing exceptional customer support and technical case management. Capable of collaborating with cross-functional teams and mentoring junior members to enhance overall service quality.

Highest-signal resume keywords

Technical Case SupportCustomer Service Support ExperienceProficiency With Microsoft ProductsExcellent Problem-Solving SkillsDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Case SupportDocumentation SkillsRelease TestingKnowledge Base ReviewCSC Case Tracking Software

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Team FocusPositive AttitudeWork Ethic

Tools & Technologies

Microsoft ProductsCSC Technologies

Industry Keywords

Customer InquiriesQuality AssuranceProject ManagementProduct ManagementEthical Conduct

About the role

Key responsibilities & impact

Provide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization.
Collaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.
Work independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.
Document all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue.
Provide appropriate solutions to all customer inquiries.
Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
Develop proficiency in all Lien Perfect products from a technical perspective.
Perform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements.
Assist on various projects as assigned.
Learn new technology and experiment with potential internal efficiency solutions.
Demonstrate consistently exemplary standards of ethical conduct.
Coach and mentor more junior team members.

Requirements

What you’ll need

Relevant software or customer service support experience.
High standards of customer service and support, honesty, and integrity.
Proficiency with Microsoft products.
Ability to quickly learn CSC technologies.
Ability to accurately and completely document case information into the CSC case tracking software.
Excellent problem-solving skills.
Able to work appropriate hours to complete tasks, meet goals and support required travel.
Strong, positive attitude and work ethic desired.
Strong team focus but discipline to work independently.
Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments.

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance.
Range of support to colleagues with disabilities.
Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more.
Hybrid or remote work schedules in alignment with local regulations.