Solutions Engineer

• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
• Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.
• Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.
• Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.
• Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.
• Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.
• Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.
• Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.
• Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.
• Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.

Senior Partner Solutions Engineer

• Own the technical relationship with our customers
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
• Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
• Support customers thought their trial process with Vanta
• Build product examples, documentation, and other critical resources for our customers
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement
• Creatively identify and help drive new programs to improve the pre to post-sales transition

Solutions Engineer, Commercial - APJ

• Build a highly skilled, self-sufficient technical community within ANZ and ASEAN partner ecosystem
• Act as the primary technical authority for a growing portfolio of partners
• Champion the partner-led sales motion
• Establish clear metrics for success and foster a culture of continuous learning
• Document compelling use cases in blog posts
• Engage with partners and support key opportunities by traveling up to 50% across ANZ and ASEAN

Partner Solutions Engineer – ANZ, ASEAN

• **Key responsibilities**
• - Complex implementation support
• - Support large or complex customer implementations where deeper technical or operational expertise is required.
• - Analyse customer workflows, requirements, risks, and success criteria.
• - Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
• - Help implementation teams resolve complex blockers.
• - Create practical implementation approaches for non-standard customer scenarios.
• - Identify risks early and recommend clear mitigation plans.
• **Technical product expertise**
• Become one of ShiftCare's deepest internal experts on advanced platform functionality.
• Understand complex product behaviour, configuration logic, dependencies, and edge cases.
• Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios.
• Document complex workflows, implementation patterns, and known constraints.
• Train internal teams on advanced functionality and best-practice implementation approaches.
• **NDIS and provider operations expertise**
• Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare.
• Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration.
• Translate NDIS and sector-specific requirements into clear implementation guidance.
• Help internal teams understand the operational and commercial context behind customer requirements.
• **Pre-sales and solution support**
• Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required.
• Participate in discovery or solution discussions where appropriate.
• Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement.
• Identify delivery risks before commitments are finalised.
• Support clear handover from Sales into implementation.
• **Product enhancement input**
• Work with Product to provide clear context on customer requirements, feature gaps, and enhancement opportunities.
• Help distinguish between product gaps, configuration issues, process issues, and training needs.
• Explain the operational and commercial impact of requested enhancements.
• Support Product with customer use-case clarity, while remaining outside the Product function and not owning roadmap decisions.
• **Internal enablement**
• Create playbooks, guides, and frameworks for complex implementation scenarios.
• Train internal teams on advanced ShiftCare functionality and NDIS-related workflows.
• Reduce dependency on informal knowledge held by individuals.
• Improve consistency in how complex customer requirements are assessed and delivered.

Technical Solutions Consultant

• Manage a team of intermediate and senior Solutions Architects across ANZ, setting clear direction and enabling high-quality execution across the region.
• Act as a player-coach by partnering directly on strategic opportunities, building executive relationships, and coaching your team through complex sales cycles to help secure the technical win.
• Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements, ensuring customer needs are translated into meaningful technical and business outcomes.
• Work cross-functionally with global Solutions Architecture, Sales, Channel, Marketing, Sales Enablement, and Product Management to align on priorities and execute against regional goals.
• Manage dotted-line relationships with Channel Solutions Architects and subject matter experts, driving accountability, collaboration, and alignment around common goals.
• Maintain strong operational discipline across workload planning, resource allocation, headcount planning, opportunity forecasting, and field execution.
• Define and track key performance indicators for the team, communicating progress, risks, and priorities clearly to your team, peers, and senior stakeholders.
• Hire, develop, and retain high-performing Solutions Architects while strengthening team capability, encouraging innovation, and building a scalable regional organization for future growth.

Senior Manager, Solutions Architect

• Manage the end-to-end lifecycle, including planning, scheduling, financial oversight (P&L), and procurement.
• Serve as the primary point of contact for clients and contractors.
• Manage project P&L, including sales, margin, billing, and cash flow.
• Conduct progress reviews, coordination meetings, and safety audits on-site.

Grid Solutions Project Manager

• Design AI-enabled solutions that address business, technical and operational requirements
• Develop high-level solution specifications aligned to enterprise architecture standards and design patterns
• Identify and assess multiple solution approaches, including trade-offs across performance, scalability, security and cost
• Rapidly prototype and test AI tools, platforms and patterns to assess suitability
• Benchmark technologies and provide evidence-based recommendations for production use
• Maintain awareness of emerging AI capabilities, including model advancements and agent-based architectures
• Translate complex AI concepts into clear, practical guidance for both technical and non-technical stakeholders
• Partner with business and delivery teams to ensure requirements are understood and solutions are feasible
• Act as a trusted point of contact for solution clarification and escalation during delivery
• Demonstrated application of responsible AI principles in production environments
• Identify solution risks and provide pragmatic mitigation strategies
• Develop high-level cost estimates across AI solutions, including model usage, infrastructure and operational costs
• Assess the impact of design changes and evolving requirements on solutions and delivery plans
• Contribute to AI technology roadmaps across platforms, tools and capabilities

AI Solution Architect

• Collaborate closely with delivery teams and client stakeholders to provide technical leadership, shape deals and propositions, drive architectural decisions, create plans and roadmaps, and produce design artifacts
• Assist clients in their journey to Microsoft Azure or leverage their existing investment in it
• Focus significantly on applying cloud architectural patterns and migration strategies
• Play a key role in Avanade's sales process with responsibility for shaping high-level solution designs, estimates, and contractual details for client proposals in collaboration with other subject matter experts
• Engage in early conversations with clients and sales teams, support origination and deal qualification activities, and become a trusted advisor
• Prepare and represent solutions in Deal Reviews and play an active role in Orals, Client Presentations, and negotiation discussions with key client stakeholders
• Complete pricing activities using standard solution architecture processes, estimating methods, and modelling tools to drive quality and consistency
• Ensure solutions are both deliverable and commercially viable while identifying and mitigating technical and delivery risks
• Translate complex technical solutions into business outcomes for executives, customers, sales teams, and wider technical audiences
• Provide coaching and mentoring to technical teams and support the growth of Avanade's AI and Data community

AI Solutions Architect – Azure AI Foundry, Agentic AI

• Partner with the sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets.
• Provide presentations to our customers and prospective customers such as whiteboards, product demonstrations, slides, and proof of value outcomes.
• Help our customers and prospective customers plan in-depth test plans for showing the value of the Wiz platform in their environment (proof of value).
• Invest time in learning new product features, industry related developments, and broadening your overall technical skillset.
• Represent Wiz in technical forums such as trade shows, technical meet-ups, and industry events.

• Partner with account executives and cross-functional teams to drive the technical win across the sales cycle
• Present Snowflake’s vision, platform, and value to technical and executive audiences
• Work hands-on with customers to demonstrate the value of Snowflake through discovery, demonstrations, workshops, and proof-of-concept engagements
• Guide customers on modern data architecture, solution design, and implementation considerations across analytics, data engineering, AI/ML, performance, and governance
• Translate customer business challenges into practical solution patterns that drive adoption and long-term value
• Develop trusted relationships with architects, engineers, platform teams, and business stakeholders within strategic enterprise accounts
• Maintain an understanding of competitive and complementary technologies and position Snowflake effectively in relation to them
• Collaborate with Product Management, Engineering, and Marketing to improve Snowflake’s products, messaging, and field effectiveness
• Help customers stay current on Snowflake product innovation, roadmap developments, and emerging use cases
• Represent Snowflake at customer meetings, executive briefings, workshops, and industry events

Solution Engineer

• Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult effectively at all levels of the customer’s organisation to earn trust and influence buying decisions
• Bridge the technical-business gap—working with senior stakeholders to define success for proof-of-concepts and ensuring successful execution and outcomes
• Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
• Partner with Account Executives to drive revenue growth across ANZ, serving as the key technical contact for customers
• Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business across Australia and New Zealand
• Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and sharing it with the Product team

Senior Solutions Engineer

• Design and deliver scalable enablement programs including technical learning paths and certifications (e.g., via MindTickle or similar platforms).
• Conduct 1:1 technical enablement for strategic partners (e.g., workshops, roadmap sessions, technical deep-dives).
• Serve as the technical advisor for partners integrating Docker into their service offerings or product stacks.
• Collaborate with partner and Docker sales teams to drive joint account planning and co-selling opportunities.
• Support product positioning and technical validation during joint sales engagements.
• Guide “sell-with” and “sell-through” partner models with clarity on what’s GA and ready for delivery (“what’s on the truck”).
• Collaborate with Product and Engineering teams on roadmap alignment, beta/EAP program participation, and technical integrations with CSPs and ISVs.
• Advocate for partner-driven feature requests and co-building initiatives back to the Docker product team.
• Partner with regional Field SEs to ensure alignment with market-specific requirements and vertical priorities (e.g., FedGov, EMEA, APAC).
• Represent regional partner technical needs and priorities in internal planning discussions.
• Author and maintain reusable technical content such as integration guides, architectural diagrams, and enablement videos tailored for partners.
• Represent Docker at partner events, conferences, and webinars as a technical expert and evangelist.

Senior Partner Solutions Engineer – APAC

• Lead technical discovery sessions with enterprise customers.
• Deliver compelling product demonstrations tailored to customer environments.
• Design and execute proof-of-concepts.
• Serve as the trusted technical advisor throughout the sales cycle.
• Present to CIOs, CISOs, architects, and Salesforce Centers of Excellence.
• Build technical credibility around DevSecOps, security, CI/CD, governance, and compliance.
• Partner closely with Sales to develop account strategies.
• Participate in executive meetings and commercial discussions.
• Help qualify opportunities and drive technical wins.
• Assist with solution positioning and customer value articulation.
• Contribute to territory planning and pipeline development.
• Identify expansion opportunities within existing customers.
• Become a key technical representative for AutoRABIT across Australia and New Zealand.
• Build relationships with Salesforce, GSIs, and consulting partners.
• Represent AutoRABIT at industry events and Salesforce community meetings.
• Share market feedback to influence product direction and customer success.

• Define and lead the architecture for large-scale SAP transformation programs
• Design end-to-end SAP solution architectures across Finance, Supply Chain, Procurement, Manufacturing, and integration ecosystems
• Translate intricate business challenges into clear, scalable, future-ready solutions
• Partner directly with C-suite and senior business leaders, aligning technology strategy to enterprise-wide transformation priorities
• Play a key role in strategic pursuits, bids, and proposals—articulating solution vision in a way that builds trust and secures engagement
• Provide architectural governance and technical leadership across complex delivery programs
• Act as a visible leader within the practice, mentoring consultants and elevating capability

SAP ERP Solutions Architect

• Lead end-to-end architecture across applications, cloud, integration, data, AI and clinical technology domains
• Establish the architecture foundations that enable scalable virtual and in-home healthcare services nationally
• Deliver solution architectures across key digital, cloud, integration, data and AI initiatives
• Drive alignment across multiple delivery partners, platforms and technology workstreams
• Champion modern engineering practices – cloud-native architecture, DevSecOps, automation, and AI-enabled solutions – applying them hands-on, not just as guiding principles

Lead Solutions Architect – Care Home Transformation

• Partner with Account Executives to support qualified opportunities through the pre-sales cycle
• Lead or co-lead technical discovery to understand prospect workflows, planning processes, constraints, and pain points
• Deliver compelling, value-based product demonstrations tailored to customer use cases
• Guide technical validations, workshops, and proof-of-value engagements
• Review schedules and project data provided by prospects and use them to frame meaningful technical conversations
• Help prospects understand how ALICE supports schedule optimization, scenario evaluation, and planning decision-making
• Translate technical findings into business value for both practitioners and executive stakeholders
• Coordinate cross-functionally with Sales, Product, Engineering, Marketing, and Customer Success when needed
• Capture field feedback and recurring product needs to help improve internal messaging and product direction
• Help refine demo environments, technical assets, and repeatable SE best practices
• Support internal enablement by helping AEs improve their technical fluency and demo confidence

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
• Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
• Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.
• Analyze recurring issues and trends to identify and advocate for product or process improvements.
• Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning.
• Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery.
• Participate in weekend and holiday on call (roughly once every six weeks)

• Own end-to-end delivery of customer and partner integrations - from discovery and technical design through to go-live and ongoing production support.
• Design and implement robust, data-heavy integrations using CorePlan APIs, events, and data platforms, with a strong focus on data validity, traceability, and auditability.
• Translate customer operational workflows (planning, drilling, dispatch, billing, GIS etc.) into clear technical requirements and build reusable, configurable, maintainable integration patterns and solutions.
• Work directly with customers and partners during discovery, testing, and go-live - you are the technical face of the integration. What you learn in customer delivery shapes CorePlan's integration architecture and influences product direction
• Collaborate with Product and Engineering to protect core product boundaries and shape how integration patterns scale across customers
• Reduce escalation load and build documentation and standards that make the team's integrations supportable, not just deliverable

Integration Engineer

• Act as the primary technical subject matter expert during the pre-sales cycle for complex, transformational engagements.
• Provide deep product and platform expertise on Salesforce and its emerging technologies.
• Lead the high-level technical solutioning to ensure the proposed architecture is viable and aligns with best practices.
• Validate the technical viability, scalability, and security of all proposed solutions, identifying and managing technical risks early.
• Clearly define and document the findings, plans, and technical solution designs resulting from POCs and discovery workshops.
• Provide detailed technical sizing and estimation input for complex or specialized solution components.
• Translate complex business requirements into a concrete high-level technical solution design.
• Serve as a trusted technical advisor to client stakeholders, particularly IT leaders, enterprise architects, and technical SMEs.
• Facilitate technical discovery and in-depth solutioning workshops with customer architects and SMEs.
• Work closely with internal Subject Matter Experts and Product teams to validate solutions for emerging technologies or highly custom requirements.
• Ensure the technical solution design is clearly documented and understood for a seamless transition to the delivery team.
• Provide general technical oversight and guidance during the final SOW review to ensure technical commitments are clear, achievable, and well-defined.
• Identify and proactively manage technical risk areas regarding the proposed solution architecture.
• Formulate and articulate the technical strategy and design to C-level executives and senior IT leadership, building buy-in for the proposed solution.
• Contribute to the community's overall knowledge base by sharing technical best practices, demo assets, and solution patterns.
• Develop innovative technical solutions to complex business and architectural issues.

Services Sales Solution Architect – Pre-Sales

• Serve as the primary technical resource for the ANZ sales team, engaging directly with prospects and customers to understand their cloud security posture, challenges, and technical requirements.
• Design and present compelling, tailored Upwind Security CNAPP solutions, mapping product capabilities to specific customer security frameworks and business outcomes.
• Lead and execute all technical validation activities, including Proof-of-Concepts (POCs), pilots, and hands-on demonstrations, ensuring successful completion and clear articulation of value.
• Develop comprehensive solution architectures and technical proposals that integrate Upwind Security into the customer's existing cloud and CI/CD environments (AWS, Azure, GCP).
• Maintain expert-level knowledge of the Upwind CNAPP platform, competitive landscape, and emerging trends in cloud-native security.
• Act as a trusted technical advisor, educating customers and partners on cloud security best practices, DevSecOps principles, and risk mitigation strategies.
• Provide valuable feedback to the global product management and engineering teams regarding regional technical requirements, feature requests, and competitive intelligence specific to the ANZ market.
• Work closely with Account Executives (AEs) to develop account strategies, qualify opportunities, and accelerate technical closure.
• Assist in the technical enablement and training of channel partners to ensure they can effectively position and deploy the Upwind Security solution.
• Create and refine technical sales collateral, including presentations, diagrams, deployment guides, and best practice documents tailored for the ANZ audience.

Solutions Engineer jobs in Australia

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Senior Partner Solutions Engineer

Solutions Engineer, Commercial - APJ

Partner Solutions Engineer – ANZ, ASEAN

Technical Solutions Consultant

Senior Manager, Solutions Architect

Grid Solutions Project Manager

AI Solution Architect

AI Solutions Architect – Azure AI Foundry, Agentic AI

Solutions Engineer

Solution Engineer

Senior Solutions Engineer

Senior Partner Solutions Engineer – APAC

Senior Solutions Engineer

SAP ERP Solutions Architect

Lead Solutions Architect – Care Home Transformation

Solutions Engineer

Solutions Engineer

Integration Engineer

Services Sales Solution Architect – Pre-Sales

Solution Architect, ANZ