Technical Solutions Consultant

ShiftCare

Senior Technical Implementation Specialist at ShiftCare, tackling complex customer requirements with advanced platform expertise. Collaborating on deeper technical solutions and product enhancement inputs.

Posted 7/22/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical implementation and solutions consulting within SaaS environments, with a strong understanding of NDIS provider operations and the ability to translate complex customer requirements into actionable implementation plans.

Highest-signal resume keywords

Technical ImplementationSolutions ConsultingNDIS Provider OperationsProject ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ExperienceCustomer Requirement AnalysisImplementation PlanningComplex Software LearningDocumentation SkillsTraining CapabilityRisk MitigationSolution DesignOperational WorkflowsCompliance Understanding

Soft Skills

Problem-SolvingCommunication SkillsAnalytical SkillsAdaptabilityTeam Collaboration

Industry Keywords

Disability SectorAged CareHealth CareCommunity CareRosteringBillingInvoicingClaimingReportingPayroll

About the role

Key responsibilities & impact

**Key responsibilities**
- Complex implementation support
- Support large or complex customer implementations where deeper technical or operational expertise is required.
- Analyse customer workflows, requirements, risks, and success criteria.
- Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
- Help implementation teams resolve complex blockers.
- Create practical implementation approaches for non-standard customer scenarios.
- Identify risks early and recommend clear mitigation plans.
**Technical product expertise**
Become one of ShiftCare's deepest internal experts on advanced platform functionality.
Understand complex product behaviour, configuration logic, dependencies, and edge cases.
Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios.
Document complex workflows, implementation patterns, and known constraints.
Train internal teams on advanced functionality and best-practice implementation approaches.
**NDIS and provider operations expertise**
Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare.
Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration.
Translate NDIS and sector-specific requirements into clear implementation guidance.
Help internal teams understand the operational and commercial context behind customer requirements.
**Pre-sales and solution support**
Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required.
Participate in discovery or solution discussions where appropriate.
Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement.
Identify delivery risks before commitments are finalised.
Support clear handover from Sales into implementation.
**Product enhancement input**
Work with Product to provide clear context on customer requirements, feature gaps, and enhancement opportunities.
Help distinguish between product gaps, configuration issues, process issues, and training needs.
Explain the operational and commercial impact of requested enhancements.
Support Product with customer use-case clarity, while remaining outside the Product function and not owning roadmap decisions.
**Internal enablement**
Create playbooks, guides, and frameworks for complex implementation scenarios.
Train internal teams on advanced ShiftCare functionality and NDIS-related workflows.
Reduce dependency on informal knowledge held by individuals.
Improve consistency in how complex customer requirements are assessed and delivered.

Requirements

What you’ll need

**Ideal candidate profile**
The ideal candidate is a senior technical implementation or solutions professional with strong SaaS experience, excellent problem-solving skills, and the ability to understand complex customer operations. They will be comfortable working across commercial, technical, operational, and product-facing conversations. They will be able to learn ShiftCare in depth, understand the NDIS context, and become a trusted internal authority on how complex customer requirements should be handled.
**Required skills and experience**
Experience in technical implementation, solutions consulting, implementation consulting, systems implementation, or a similar SaaS role.
Strong technical aptitude and ability to learn complex software products in depth.
Ability to analyse customer requirements and translate them into practical implementation or solution plans.
Strong project management or project coordination capability.
Excellent communication and stakeholder management skills.
Ability to work with senior customer stakeholders and cross-functional internal teams.
Strong analytical and problem-solving skills.
Ability to manage ambiguity and bring structure to complex situations.
Strong documentation and internal training capability.
**Highly desirable**
Experience in disability, aged care, health care, community care, or related sectors.
Understanding of the NDIS and provider operations.
Experience with rostering, billing, invoicing, claiming, reporting, payroll, compliance, or integrations.
Experience supporting large or enterprise customer implementations.
Experience in pre-sales solution design or technical discovery.
Experience working with Product teams on customer requirements or enhancement requests.
**Success measures**
Success in this role would be demonstrated by:
Improved quality and consistency of complex customer implementations.
Reduced delivery risk on large or non-standard customer opportunities.
Better alignment between customer requirements, sales commitments, implementation plans, and product capability.
Stronger internal understanding of advanced ShiftCare functionality.
Clearer product feedback with better operational and commercial context.
Improved internal capability around NDIS provider workflows.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ShiftCare Website LinkedIn All Job Openings 11 - 50 employees ☁️ SaaS ⚕️ Healthcare Insurance 👥 HR Tech SaaS
Healthcare Insurance
HR Tech ShiftCare is an easy-to-use software platform designed to streamline care management for support providers. It offers various features including rostering, invoicing, and human resources management, with a special focus on services like NDIS, aged care, and allied health. The platform enhances efficiency by integrating tasks such as scheduling, incident management, and document storage, reducing paperwork and allowing providers to dedicate more time to personalized client care. With seamless integration with accounting software, it simplifies financial aspects like billing and funds management, making it ideal for growing care businesses. Technical Solutions Consultant 🔥 1 hour ago 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
**Key responsibilities**
- Complex implementation support
- Support large or complex customer implementations where deeper technical or operational expertise is required.
- Analyse customer workflows, requirements, risks, and success criteria.
- Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
- Help implementation teams resolve complex blockers.
- Create practical implementation approaches for non-standard customer scenarios.
- Identify risks early and recommend clear mitigation plans.
**Technical product expertise**
Become one of ShiftCare's deepest internal experts on advanced platform functionality.
Understand complex product behaviour, configuration logic, dependencies, and edge cases.
Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios.
Document complex workflows, implementation patterns, and known constraints.
Train internal teams on advanced functionality and best-practice implementation approaches.
**NDIS and provider operations expertise**
Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare.
Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration.
Translate NDIS and sector-specific requirements into clear implementation guidance.
Help internal teams understand the operational and commercial context behind customer requirements.
**Pre-sales and solution support**
Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required.
Participate in discovery or solution discussions where appropriate.
Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement.
Identify delivery risks before commitments are finalised.
Support clear handover from Sales into implementation.
**Product enhancement input**
Work with Product to provide clear context on customer requirements, feature gaps, and enhancement opportunities.
Help distinguish between product gaps, configuration issues, process issues, and training needs.
Explain the operational and commercial impact of requested enhancements.
Support Product with customer use-case clarity, while remaining outside the Product function and not owning roadmap decisions.
**Internal enablement**
Create playbooks, guides, and frameworks for complex implementation scenarios.
Train internal teams on advanced ShiftCare functionality and NDIS-related workflows.
Reduce dependency on informal knowledge held by individuals.
Improve consistency in how complex customer requirements are assessed and delivered. 🎯 Requirements
**Ideal candidate profile**
The ideal candidate is a senior technical implementation or solutions professional with strong SaaS experience, excellent problem-solving skills, and the ability to understand complex customer operations. They will be comfortable working across commercial, technical, operational, and product-facing conversations. They will be able to learn ShiftCare in depth, understand the NDIS context, and become a trusted internal authority on how complex customer requirements should be handled.
**Required skills and experience**
Experience in technical implementation, solutions consulting, implementation consulting, systems implementation, or a similar SaaS role.
Strong technical aptitude and ability to learn complex software products in depth.
Ability to analyse customer requirements and translate them into practical implementation or solution plans.
Strong project management or project coordination capability.
Excellent communication and stakeholder management skills.
Ability to work with senior customer stakeholders and cross-functional internal teams.
Strong analytical and problem-solving skills.
Ability to manage ambiguity and bring structure to complex situations.
Strong documentation and internal training capability.
**Highly desirable**
Experience in disability, aged care, health care, community care, or related sectors.
Understanding of the NDIS and provider operations.
Experience with rostering, billing, invoicing, claiming, reporting, payroll, compliance, or integrations.
Experience supporting large or enterprise customer implementations.
Experience in pre-sales solution design or technical discovery.
Experience working with Product teams on customer requirements or enhancement requests.
**Success measures**
Success in this role would be demonstrated by:
Improved quality and consistency of complex customer implementations.
Reduced delivery risk on large or non-standard customer opportunities.
Better alignment between customer requirements, sales commitments, implementation plans, and product capability.
Stronger internal understanding of advanced ShiftCare functionality.
Clearer product feedback with better operational and commercial context.
Improved internal capability around NDIS provider workflows. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs AI Solutions Architect – Azure AI Foundry, Agentic AI 🕒 3 days ago Avanade 10,000+ employees ☁️ SaaS 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings AI Solutions Architect delivering Azure AI Foundry and Agentic AI solutions in a hybrid role. Collaborating with clients to provide technical leadership and shape strategic AI projects. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer AWS Azure Cloud Google Cloud Platform Python .NET Senior Solutions Engineer 🕒 July 10 Mixpanel 201 - 500 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Senior Solutions Engineer at Mixpanel providing technical consultation and driving revenue growth through enterprise customer engagements. Collaborating with stakeholders to deliver analytics solutions and strategic insights. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟠 Senior 💻 Solutions Engineer Amazon Redshift Azure Cloud Python SQL Solutions Consultant, Architect 🕒 July 8 Iterable 501 - 1000 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Solutions Consultant & Architect at Iterable focusing on APAC market responsibilities. Partnering with AEs for sales, providing tech guidance to customers, and driving successful outcomes. 🏢🏡 Sydney – Hybrid 💰 $200M Series E on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Cloud Java JavaScript Kotlin Node.js Python React React Native SQL Swift SAP ERP Solutions Architect 🕒 June 30 Planit 1001 - 5000 🤝 B2B 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings SAP ERP Solutions Architect responsible for leading architecture in SAP transformation programs. Partnering with senior leaders to drive enterprise-wide technology strategies and solutions. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Integrations Lead – API Engineer, Legal Technology 🕒 June 30 Novum Global 11 - 50 🎯 Recruiter Website LinkedIn All Job Openings Integrations Lead owning customer integrations and driving customer success in an AI-powered legal tech start-up in Sydney. Focused on end-to-end integration lifecycle and vendor relationships. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟠 Senior 💻 Solutions Engineer SQL View More Solutions Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs