ShiftCare

Software Engineer

• Reporting to the Lead Development Engineer and working within an experienced and collaborative development team, you will be responsible for the end to end mobile development cycle and, building performant, scalable, and sustainable mobile application architecture and software.
• Working with the technology team in the adoption and maintenance of modern (agile) software engineering practices
• Building and integrating dynamic, responsive, and high-quality mobile interfaces using React Native and related technologies.
• Supporting critical technology incidents as needed, including debugging and resolving mobile issues using tools like Sentry, Flipper, or React Native Debugger
• Contributing to initiatives in technology architecture, scalability, security, and performance
• Leading and executing React Native upgrades, ensuring smooth version migrations, stability, and dependency compatibility
• Delivering high-quality hands-on engineering work aligned with the companyʼs commercial objectives
• Mentoring other mobile engineers and team members
• Working within defined project management guidelines and security best practices
• Contributing technical inputs to the product team and roadmap discussions
• Be the champion in delivering scalable, robust, commercially viable technology outcomes for the company, and become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business.

Lead Mobile Developer

Business Development Rep

• Lead Generation: Conduct outbound activities to identify and qualify potential leads for ShiftCare
• Demo Booking: Schedule and coordinate product demonstrations with our Account Executive team
• Campaign Collaboration: Work closely with the Marketing team on outbound campaigns to enhance our market presence
• Relationship Building: Establish and foster relationships with prospects, leveraging both existing and new connections

Business Development Representative

Project Manager

• Lead end-to-end implementation of the Dot Compliance eQMS solution, including project planning, scope definition, scheduling and delivery oversight.
• Act as the primary point of contact for customers during project execution, managing communications and expectations.
• Provide training, coaching and mentorship to help customer stakeholders develop their quality management system knowledge
• Coordinate with technical consultants, validation specialists, and product teams to ensure deliverables meet quality and regulatory standards.
• Conduct project governance meetings, track milestones, and report on progress and risks to both internal and client stakeholders.
• Demonstrated ability to manage multiple projects and priorities simultaneously.

Senior Customer Success Manager – Onboarding, Project Management Skills

• Reporting to the Lead Development Engineer and own the end to end mobile development process
• Working within an experienced and collaborative development team
• Responsible for building performant, scalable, and sustainable mobile application architecture and software.
• Working with the technology team in the adoption and maintenance of modern (agile) software engineering practices
• Building and integrating dynamic, responsive, and high-quality mobile interfaces using React Native and related technologies.
• Supporting critical technology incidents as needed, including debugging and resolving mobile issues using tools like Sentry, Flipper, or React Native Debugger
• Contributing to initiatives in technology architecture, scalability, security, and performance
• Leading and executing React Native upgrades, ensuring smooth version migrations, stability, and dependency compatibility
• Delivering high-quality hands-on engineering work aligned with the company’s commercial objectives
• Mentoring other mobile engineers and team members
• Working within defined project management guidelines and security best practices
• Contributing technical inputs to the product team and roadmap discussions
• Be the champion in delivering scalable, robust, commercially viable technology outcomes for the company

Mobile Developer Lead

Customer Success Manager

• Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution
• Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise
• Act as the key point of technical and support escalation
• Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure the onboarding experience is seamless for our customers
• Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn
• Drive adoption and usage of our product by providing guidance, training, and best practices to our customers
• Ensure SLAs are met and workload managed across all allocated onboarding setups
• Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS
• Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements
• Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business