ShiftCare

Business Development Rep

• Lead the full sales cycle from prospecting to closing deals, consistently exceeding sales quotas
• Target and engage clients in the disability care space, specifically care providers needing solutions for HR, payroll, CRM, homecare, and accounting
• Leverage an existing network in the disability sector to create new business opportunities and cultivate lasting relationships
• Promote ShiftCare's value proposition through consultative selling
• Collaborate with marketing and technology teams to align sales strategy with new product releases and service enhancements
• Provide input and insights into product improvements based on customer feedback
• Work with cross-functional teams to ensure a seamless sales process and smooth onboarding for new clients

Senior Business Development Manager – Outbound

Product Manager

• Run the AI operating system and own agent workflows across the product pipeline, from customer request through prioritisation, specification, engineering handoff, and release
• Write prompts, reusable skills, and scheduled cron jobs; review agent output; decide what is automated versus human-owned; improve the system weekly
• Set the UI design quality bar and partner with design on interaction and visual detail
• Sketch, wireframe, or prototype ideas and lead design critique
• Read APIs, query data, understand the data model, and reason about technical trade-offs with engineers
• Write clear specifications for engineering
• Prioritise the roadmap using revenue, churn, at-risk deals, support volume, customer/logo/staff volume, strategic fit, and competitive position across AU, US, CA, UK, and global regions
• Write product blurbs, announcements, and help-article drafts in plain language
• Own product adoption as well as delivery
• Own and groom the Linear backlog with user stories, acceptance criteria, and requirements
• Run refinement, planning, and reviews; keep work unblocked; make real-time scoping decisions
• Gather and synthesise customer feedback through support conversations, user testing, and direct customer contact
• Track adoption, engagement, retention, and feature-flag rollout state across regions
• Use measurement to decide what to build, improve, or retire
• Rapidly prototype in Cursor and Claude Code, generate PRDs and Linear tickets via agents, support QA with AI, and automate release workflows

Product Manager, AI Native

• Lead the full sales cycle from prospecting to closing deals, consistently exceeding sales quotas
• Target and engage disability care clients needing HR, payroll, CRM, homecare, and accounting solutions
• Leverage an existing disability-sector network to create new business opportunities and cultivate lasting relationships
• Promote ShiftCare's value proposition through consultative selling
• Collaborate with marketing and technology teams to align sales strategy with product releases and service enhancements
• Provide customer-feedback insights into product improvements
• Work with cross-functional teams to ensure a seamless sales process and smooth client onboarding

Technical Product Manager

• Own and improve agent workflows powering the product pipeline from customer request through prioritisation, specification, engineering handoff and release
• Write prompts, reusable skills and scheduled jobs, review AI output against ground truth, and decide what remains automated versus human-led
• Partner with design to critique interfaces, sketch or prototype ideas, and maintain a high bar for interaction and visual quality
• Read APIs, query data, understand the data model, and reason about technical trade-offs with engineers
• Write precise specifications and maintain a prioritised Linear backlog with user stories, acceptance criteria and requirements
• Prioritise roadmap options using revenue, churn, at-risk deals, support volume, regional metrics, strategic fit and competitive position
• Write product blurbs, announcements and help articles that explain shipped capabilities in plain language
• Run refinement, planning and reviews; keep delivery unblocked and make in-the-moment scoping decisions
• Gather and synthesise customer feedback through support conversations, user testing and direct customer contact
• Track adoption, engagement, retention and feature-flag rollout state to guide future product decisions

Product Owner – Technical, AI-Native Product Team

Sales

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Sales Team Lead

• Close new business with home care and disability providers
• Generate pipeline through outbound prospecting, referrals and inbound demand
• Run discovery calls and product demonstrations with provider owners and operational leaders
• Manage the full sales cycle from first conversation through to close
• Maintain disciplined pipeline management and forecasting in HubSpot
• Lead by example through activity, execution and consistency

Solutions Engineer

• **Key responsibilities**
• - Complex implementation support
• - Support large or complex customer implementations where deeper technical or operational expertise is required.
• - Analyse customer workflows, requirements, risks, and success criteria.
• - Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
• - Help implementation teams resolve complex blockers.
• - Create practical implementation approaches for non-standard customer scenarios.
• - Identify risks early and recommend clear mitigation plans.
• **Technical product expertise**
• Become one of ShiftCare's deepest internal experts on advanced platform functionality.
• Understand complex product behaviour, configuration logic, dependencies, and edge cases.
• Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios.
• Document complex workflows, implementation patterns, and known constraints.
• Train internal teams on advanced functionality and best-practice implementation approaches.
• **NDIS and provider operations expertise**
• Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare.
• Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration.
• Translate NDIS and sector-specific requirements into clear implementation guidance.
• Help internal teams understand the operational and commercial context behind customer requirements.
• **Pre-sales and solution support**
• Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required.
• Participate in discovery or solution discussions where appropriate.
• Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement.
• Identify delivery risks before commitments are finalised.
• Support clear handover from Sales into implementation.
• **Product enhancement input**
• Work with Product to provide clear context on customer requirements, feature gaps, and enhancement opportunities.
• Help distinguish between product gaps, configuration issues, process issues, and training needs.
• Explain the operational and commercial impact of requested enhancements.
• Support Product with customer use-case clarity, while remaining outside the Product function and not owning roadmap decisions.
• **Internal enablement**
• Create playbooks, guides, and frameworks for complex implementation scenarios.
• Train internal teams on advanced ShiftCare functionality and NDIS-related workflows.
• Reduce dependency on informal knowledge held by individuals.
• Improve consistency in how complex customer requirements are assessed and delivered.

Technical Solutions Consultant

Sales Development Rep

• Prospect new customers through phone, email and LinkedIn.
• Generate qualified meetings for the SMB Account Executive team.
• Qualify inbound leads against our Ideal Customer Profile.
• Build and manage a healthy sales pipeline in HubSpot.
• Become an expert in ShiftCare's platform and North American healthcare market.
• Consistently exceed activity, pipeline and meeting targets.

Sales Development Representative – North America

Account Executive

• Manage the full sales cycle from qualified lead to closed customer.
• Deliver compelling product demonstrations tailored to customer needs.
• Generate new opportunities through outbound prospecting alongside SDR-generated pipeline.
• Build and maintain an accurate sales pipeline in HubSpot.
• Become a trusted advisor to prospective customers.
• Consistently exceed revenue and sales targets.

Senior Business Development Manager – Outbound

Product Manager, AI Native

Senior Business Development Manager – Outbound

Product Owner – Technical, AI-Native Product Team

Sales Team Lead

Sales Team Lead

Technical Solutions Consultant

Sales Development Representative – North America

SMB Account Executive – North America