ShiftCare

Sales

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Sales Team Lead

• Close new business with home care and disability providers
• Generate pipeline through outbound prospecting, referrals and inbound demand
• Run discovery calls and product demonstrations with provider owners and operational leaders
• Manage the full sales cycle from first conversation through to close
• Maintain disciplined pipeline management and forecasting in HubSpot
• Lead by example through activity, execution and consistency

Solutions Engineer

• **Key responsibilities**
• - Complex implementation support
• - Support large or complex customer implementations where deeper technical or operational expertise is required.
• - Analyse customer workflows, requirements, risks, and success criteria.
• - Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows.
• - Help implementation teams resolve complex blockers.
• - Create practical implementation approaches for non-standard customer scenarios.
• - Identify risks early and recommend clear mitigation plans.
• **Technical product expertise**
• Become one of ShiftCare's deepest internal experts on advanced platform functionality.
• Understand complex product behaviour, configuration logic, dependencies, and edge cases.
• Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios.
• Document complex workflows, implementation patterns, and known constraints.
• Train internal teams on advanced functionality and best-practice implementation approaches.
• **NDIS and provider operations expertise**
• Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare.
• Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration.
• Translate NDIS and sector-specific requirements into clear implementation guidance.
• Help internal teams understand the operational and commercial context behind customer requirements.
• **Pre-sales and solution support**
• Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required.
• Participate in discovery or solution discussions where appropriate.
• Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement.
• Identify delivery risks before commitments are finalised.
• Support clear handover from Sales into implementation.
• **Product enhancement input**
• Work with Product to provide clear context on customer requirements, feature gaps, and enhancement opportunities.
• Help distinguish between product gaps, configuration issues, process issues, and training needs.
• Explain the operational and commercial impact of requested enhancements.
• Support Product with customer use-case clarity, while remaining outside the Product function and not owning roadmap decisions.
• **Internal enablement**
• Create playbooks, guides, and frameworks for complex implementation scenarios.
• Train internal teams on advanced ShiftCare functionality and NDIS-related workflows.
• Reduce dependency on informal knowledge held by individuals.
• Improve consistency in how complex customer requirements are assessed and delivered.

Technical Solutions Consultant

Sales Development Rep

• Prospect new customers through phone, email and LinkedIn.
• Generate qualified meetings for the SMB Account Executive team.
• Qualify inbound leads against our Ideal Customer Profile.
• Build and manage a healthy sales pipeline in HubSpot.
• Become an expert in ShiftCare's platform and North American healthcare market.
• Consistently exceed activity, pipeline and meeting targets.

Sales Development Representative – North America

Account Executive

• Manage the full sales cycle from qualified lead to closed customer.
• Deliver compelling product demonstrations tailored to customer needs.
• Generate new opportunities through outbound prospecting alongside SDR-generated pipeline.
• Build and maintain an accurate sales pipeline in HubSpot.
• Become a trusted advisor to prospective customers.
• Consistently exceed revenue and sales targets.

SMB Account Executive – North America

Onboarding Specialist

• Own the onboarding journey from contract close to go-live for customers with complex needs
• Conduct discovery sessions to understand customer workflows, goals, and technical setup
• Lead and manage implementation plans, including timelines, milestones, and stakeholder alignment
• Facilitate data migration, system setup, and integration configurations
• Deliver operational training to ensure confident product usage post-launch
• Provide post-go-live support and smooth handoff to long-term Success Manager
• Build strong relationships as the primary point of contact during onboarding
• Act as the technical escalation point to resolve onboarding-related issues
• Monitor customer onboarding health and engagement metrics to ensure timely progress
• Adapt approach based on customer industry, readiness, and complexity
• Work closely with Sales, Product, Engineering, and Support to meet onboarding goals
• Provide feedback to internal teams to continuously improve onboarding processes and tooling
• Ensure onboarding SLAs are met and documented for internal reporting
• Lead team standups and training - ensuring the team is unblocked and consistently improving their ways of working.
• Serve as an escalation point to unblock team members with their implementation challenges and assist in problem solving.
• Report on team performance and coach the team on achieving their targets.
• Enhance existing onboarding processes and establish best practice ways of working.
• Identify and address any gaps in implementation processes.

Sales Team Lead

Sales Team Lead

Technical Solutions Consultant

Sales Development Representative – North America

SMB Account Executive – North America

Sales Team Lead

Senior Customer Success Manager – Onboarding, Mid-Market/Enterprise