Product Owner – Technical, AI-Native Product Team

ShiftCare

Product Owner building AI-native product workflows for ShiftCare’s care-management software. Owning technical discovery, UI quality, prioritisation, delivery and customer adoption.

Posted 8/13/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing agent workflows and AI-native product development, with a strong focus on user experience and technical specifications. Capable of synthesizing customer feedback and making data-driven product decisions while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Agent Workflow ManagementAI-Native WorkflowsUI Design CritiqueAPI Integration UnderstandingProduct Specification Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production-Grade Prompt WritingReusable Agent Skills DevelopmentScheduled Job CreationData AnalysisTechnical Business Analysis

Soft Skills

Time ManagementCommunicationDesign CritiqueCustomer Feedback SynthesisBias to Action

Tools & Technologies

FigmaLinearGitHubLaunchDarklyHubSpot

Industry Keywords

B2B SaaSHealth ManagementDisability ManagementWorkforce ManagementProduct Craft

About the role

Key responsibilities & impact

Own and improve agent workflows powering the product pipeline from customer request through prioritisation, specification, engineering handoff and release
Write prompts, reusable skills and scheduled jobs, review AI output against ground truth, and decide what remains automated versus human-led
Partner with design to critique interfaces, sketch or prototype ideas, and maintain a high bar for interaction and visual quality
Read APIs, query data, understand the data model, and reason about technical trade-offs with engineers
Write precise specifications and maintain a prioritised Linear backlog with user stories, acceptance criteria and requirements
Prioritise roadmap options using revenue, churn, at-risk deals, support volume, regional metrics, strategic fit and competitive position
Write product blurbs, announcements and help articles that explain shipped capabilities in plain language
Run refinement, planning and reviews; keep delivery unblocked and make in-the-moment scoping decisions
Gather and synthesise customer feedback through support conversations, user testing and direct customer contact
Track adoption, engagement, retention and feature-flag rollout state to guide future product decisions

Requirements

What you’ll need

Ability to write production-grade prompts, reusable agent skills and scheduled jobs
Deep working knowledge of agents, agentic software, AI-native workflows and AI’s impact on product craft
Ability to verify AI output against ground truth and identify incorrect model results
Demonstrated experience designing and running agent workflows or automations
Strong, articulable opinions on UI spacing, hierarchy, copy and interaction
Ability to sketch, wireframe or prototype product ideas
Shipped interface work for which the candidate was personally accountable
Ability to give and receive direct design critique
Technical background, such as computer science or engineering education, development, QA engineering, data analysis, solutions engineering, technical business analysis or demonstrable self-taught experience
Ability to independently answer data questions
Ability to read and reason about APIs, integrations and system architecture
Proven ability to manage time across competing priorities autonomously
Experience managing multiple concurrent projects or product areas
Bias to action and ability to unblock work and close loops
Outstanding written English
Ability to communicate verbally with customers, engineers and executives and translate confidently in both directions
Completion of a written exercise and verbal discussion, including designing an agent workflow, critiquing an interface and presenting a view on AI and product craft
Roughly 2–4 years owning product outcomes is a guide, not a gate
B2B SaaS exposure is valuable
Bonus experience in care, health, disability or workforce management
Bonus hands-on experience with Figma, Linear, GitHub, LaunchDarkly or HubSpot

Benefits

Comp & perks

Real ownership from week one, across several product areas rather than a narrow slice
AI-led product and engineering organisation with genuinely modern tooling
Hybrid working from the Sydney base, with flexibility around how you do your best work
Room to grow into a senior product role
Opportunity to build software that makes a tangible difference to how care is delivered