Solutions Engineer

Immuta

Solutions Engineer tackling complex issues for Immuta’s Data Provisioning platform. Collaborating across teams and enhancing customer support operations with technical expertise.

Posted 6/18/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSenior💰 A$175,000 - A$205,000 per yearWebsite

Tech Stack

Tools & technologies

Amazon RedshiftAWSAzureBigQueryCloudDockerKubernetesLinux

About the role

Key responsibilities & impact

Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.
Analyze recurring issues and trends to identify and advocate for product or process improvements.
Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning.
Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery.
Participate in weekend and holiday on call (roughly once every six weeks)

Requirements

What you’ll need

5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals
Experience working with APIs and service-based applications
Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification)
Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino
Experience with complex incident response and root cause analysis initiatives spanning multiple organizations.
Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement.
Excellent communication and collaboration skills - able to translate technical findings for diverse audiences.
Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement.
Team first / collaborative approach to problem solving and customer relationships.
Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

Benefits

Comp & perks

100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
Stock Options
Paid parental leave (Both Maternity and Paternity)
Unlimited Paid time off (U.S. based positions)
Learning and Development Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsystems engineeringDevOpsLinuxDockerKubernetesAPIsAWSAzuredata cloud platforms

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaboration skillsadaptabilitycustomer obsessioncuriosityteamworkproactive improvementmission-focused

Certifications

AWS Cloud Practitioner