Immuta

Solutions Engineer

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
• Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
• Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.
• Analyze recurring issues and trends to identify and advocate for product or process improvements.
• Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning.
• Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery.
• Participate in weekend and holiday on call (roughly once every six weeks)