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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep domain expertise in Partner Solutions Engineering with a focus on technical enablement, integration with CRM and UCaaS vendors, and advanced technical discussions. Proficient in Agentic AI solutions and capable of leading complex technical engagements in the CCaaS/CXA sector.
Highest-signal resume keywords
10+ Years Experience In Partner Solutions EngineeringProfessional Fluency In EnglishExperience With Unified Communication ProtocolsHands-On Experience With Agentic AI TechnologiesBachelor's Degree In Engineering, Computer Science, Or MIS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Technical DiscoveryPlatform DemonstrationsProof-Of-Concept ExecutionComplex Solution DesignIntegration RequirementsPrompt EngineeringRAG ImplementationsCall Processing ProxiesSession Border ControllersGTM Strategy
Soft Skills
Excellent Communication SkillsPresentation SkillsAbility To Lead Technical DiscussionsCoaching SkillsCritical Communication
Tools & Technologies
SalesforceMicrosoft DynamicsWFM SystemsKnowledge Management ToolsUCaaS Platforms
Industry Keywords
CCaaSCXAPartner-Centric GTMAPAC MarketsAgentic AI
About the role
Key responsibilities & impact- Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
- Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.
- Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.
- Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.
- Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.
- Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.
- Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.
- Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.
- Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.
- Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.
Requirements
What you’ll need- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Professional fluency in English is required. Proficiency in additional regional languages (e.g., Filipino) is highly desirable.
- Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners.
- Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a partner-centric GTM approach within the APAC markets.
- Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.
- Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases.
- Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options