ServiceNow

• Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.
• Work on ServiceNow modules such as ITSM, ITOM, ITAM, WSD, CSM, or custom applications.
• Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.
• Build and support integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Support CMDB and Discovery, ensuring data accuracy and relationship integrity.
• Participate in upgrades, patching, testing, and release management activities.
• Troubleshoot production issues and provide ongoing platform support.
• Collaborate with architects, business analysts, and cross-functional teams in Agile delivery models.
• Follow platform best practices, security standards, and governance guidelines

Senior ServiceNow Developer

• Administer and maintain the ServiceNow platform, including ITSM modules such as Incident, Problem, Change, Request Management, and CMDB.
• Perform system upgrades, patching, maintenance, and platform monitoring activities.
• Manage user accounts, roles, groups, and access permissions.
• Troubleshoot platform issues and optimize system performance.
• Collaborate with developers, process owners, and business stakeholders to implement enhancements and technical solutions.
• Ensure data quality, governance, and integrity within the ServiceNow environment.
• Develop and maintain reports, dashboards, and performance metrics.
• Support integrations between ServiceNow and other enterprise applications.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Provide end-user support, training, and guidance on ServiceNow best practices.

Servicenow Platform Administrator

• Ensure successful implementation and optimisation of ServiceNow solutions
• Oversee application and workflow configuration
• Offer industry-standard architectural solutions
• Manage multiple small to large scale projects on ServiceNow
• Perform software configuration and customization including screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
• Obtain and analyze business requirements and document technical solutions
• Research new functionality and recommend solutions that deliver customer value
• Provide escalated support on technical issues

Technical Architect – ServiceNow

• Design, develop, and maintain custom applications, modules, and solutions on the ServiceNow platform
• Configure and customize core ITSM processes
• Perform advanced scripting with JavaScript and the Glide API
• Develop and maintain reports, dashboards, and Performance Analytics
• Mentor junior developers/admins

ServiceNow Developer, Administrator

• Interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD
• Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Senior Software Engineer – Service Catalog

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.
• Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.
• Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.
• Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.
• Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.
• Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.
• Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.
• Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.

Senior ServiceNow Tester

• Lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement.
• Respond to client proposals, participate in orals and help growing Service Now business
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops.
• The role involves knowledge and experience of both functional and technical aspects for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff.
• Conduct performance reviews and contribute to performance feedback for staff.
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff.
• Perform an appropriate role in business development in terms of pre sales and practice development.

ServiceNow Senior Manager

• Configure and develop ServiceNow HRSD functionality, including Employee Service Center, Case and Knowledge Management, Onboarding and Transitions, Live Chat and Virtual Agent
• Support day-to-day ServiceNow administration activities, including upgrades, releases, and maintenance tasks.
• Develop and maintain application code, user interface components, and integrations under guidance from senior team members.
• Perform configuration and customization using out-of-the-box ServiceNow capabilities, including business rules, Workflows / Flow Designer, Forms and UI policies
• Assist with troubleshooting and resolving issues related to HRSD functionality.
• Maintain and update employee-facing content to ensure clarity and usability.
• Document configurations and development work to support maintainability and knowledge sharing.
• Collaborate with technical and functional partners to understand requirements and deliver solutions.
• Participate in team ceremonies, process workshops, and continuous improvement activities.
• Maintain current ServiceNow knowledge through training and self-study.
• Perform other duties as assigned.

ServiceNow HR Developer

• Lead ServiceNow ITAM/SAM development and implementation activities, ensuring alignment with client requirements
• Design, develop and configure Software Asset Management (SAM Pro) solutions including software normalization, reconciliation, and compliance tracking
• Implement and customize ITAM modules covering hardware asset management (HAM) and software asset lifecycle processes
• Build and enhance workflows, business rules, UI policies, client scripts, and Flow Designer solutions specific to ITAM processes
• Define and implement software license management models (subscription, perpetual, SaaS, cloud licensing)
• Lead integration of ServiceNow with discovery tools, procurement systems, Active Directory, and software vendors
• Configure and maintain software catalog, entitlements, contracts, and license metrics
• Drive automation for software compliance, reclamation, and optimization
• Act as a Dev Lead, mentoring team members and ensuring high-quality delivery
• Perform code reviews, design validation, and enforce development best practices
• Collaborate with stakeholders to translate SAM requirements into scalable technical solutions
• Support audit readiness, compliance reporting, and vendor true-up activities
• Develop dashboards and reports for license usage, compliance posture, and cost savings
• Troubleshoot and resolve complex issues related to SAM and ITAM implementations

Senior ServiceNow Dev Lead

• Lead enterprise platform operations, ensuring reliability and performance
• Manage production support and incident management
• Provide architectural guidance to teams
• Establish operational standards and support models
• Monitor platform health and performance metrics
• Drive automation and improvement initiatives

Lead – ServiceNow, Platform Operations

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Staff Engineer, ServiceNow – HAM

Associate Principal Engineer, ServiceNow – HAM

• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform.
• Design, develop, and configure new application modules, workflows, and catalog requests on the ServiceNow platform.
• Participate in the full software development life cycle, including analysis, design, coding, testing, and promotion into production.
• Ensure the development and customization of ServiceNow applications align with industry best practices and adhere to coding standards.
• Maintain and enhance existing ServiceNow applications by identifying areas for improvement and implementing appropriate solutions.
• Develop and maintain technical documentation, including system specifications, design documents, and test plans.
• Work closely with cross-functional teams to integrate ServiceNow with other business systems and applications.
• Provide post-production support, troubleshoot issues, and implement timely resolutions.
• Deploy code into production environments, following proper change management procedures.
• Actively participate in Agile development methodologies and contribute to sprint planning, backlog grooming, and sprint reviews.
• Collaborate with onshore and offshore development teams to ensure successful project delivery.

ServiceNow ITSM/HRSD Configurator

• Extensive experience with custom application development and integration flows required
• 5+ years on the ServiceNow platform with hands-on development across multiple releases
• Deep expertise in scoped application development — design, packaging, and lifecycle management
• Store-ready or internal app delivery experience preferred
• Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies — both synchronous and async patterns
• GlideRecord, GlideSystem, GlideAjax, GlideAggregate — fluent across all major server-side APIs
• Flow Designer and legacy Workflow Engine — build, debug, and migrate
• ACL design and security architecture — table, field, and record-level control
• Scripted REST APIs — design and expose ServiceNow data as REST endpoints
• REST/SOAP outbound integrations — MID Server, direct HTTP, and IntegrationHub spokes
• Import Sets and Transform Maps for bulk data ingestion and field mapping
• MID Server architecture — deployment, troubleshooting, ECC queue management
• Demonstrated delivery of at least 2 full-cycle custom app builds from requirements to production
• Service Portal widget development — full stack: server script, client controller, HTML, SCSS preferred
• AngularJS (1.x) — $scope, $http, custom directives, $sp service preferred
• Service Catalog configuration — variable sets, catalog client scripts, UI policies preferred
• UI Builder and Next Experience (Polaris) — workspace and page composition preferred
• Source control with ServiceNow Studio — Git-backed app development and branching strategy preferred
• ATF (Automated Test Framework) — suite authoring and CI pipeline integration preferred
• Update Set discipline — scoped change packaging, collision resolution, and environment promotion preferred
• Instance Strategy — sub-production environment management (dev / test / prod) preferred

ServiceNow Developer

• Provide comprehensive security solutions across various cybersecurity domains
• Identify vulnerabilities and develop secure systems
• Maintain protection of client systems and data
• Apply broad understanding of cybersecurity principles and practices
• Build meaningful client connections and manage teams
• Anticipate needs and deliver quality

Senior Associate – ServiceNow Developer

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards and the Firm's code of conduct.

• Design, develop, and maintain core ITSM modules to optimize IT service delivery and operational workflows
• Configure and customize HR workflows, lifecycle events, and case management to streamline HR operations
• Architect and support tailored workflows for Legal and Facilities teams to automate request fulfillment and case tracking
• Build and manage procurement workflows, asset tracking, and vendor request systems
• Own the health, architecture, and configuration of the CMDB, ensuring accurate data mapping and asset relationship management
• Build, maintain, and troubleshoot robust integrations across key enterprise platforms, including Active Directory (AD), Workday, Okta , and various custom third-party APIs
• Enhance user experience by configuring the ESC portal, content delivery, and service catalogs
• Support SPM modules to align business strategy with project execution and resource management
• Scope, design, and deploy bespoke applications on the ServiceNow platform to solve unique business challenges
• Create and maintain insightful analytics, performance analytics indicators, and visual dashboards for stakeholders
• Implement and run Automated Test Framework (ATF) suites to ensure platform stability, minimize regression risks during upgrades, and streamline deployments

Servicenow Developer

• Own the overall roadmap, and execution for ServiceNow projects, ensuring project is executed on time with quality
• Lead the design, implementation, and support of scalable ServiceNow solutions and workflows
• Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments
• Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
• Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
• Optimize performance, scalability, and security of ServiceNow environments
• Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
• Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
• Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
• Effective project management thru KPIs
• Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
• Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams
• Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities

Manager – Technology, Servicenow Development

• Lead a group in Service Now Practice
• Manage large and complex Service Now implementations
• Propose and deliver projects to EY customers
• Build strong internal relationships
• Conduct performance reviews and contribute to feedback

ServiceNow, Senior Manager

• The selected candidate will join a team designing and implementing enterprise solutions based on ServiceNow for large national and international clients.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

ServiceNow jobs in India

See all jobs on JobTailor

Senior ServiceNow Developer

Servicenow Platform Administrator

Technical Architect – ServiceNow

ServiceNow Developer, Administrator

Senior Software Engineer – Service Catalog

Senior ServiceNow Tester

ServiceNow Senior Manager

ServiceNow HR Developer

Senior ServiceNow Dev Lead

Lead – ServiceNow, Platform Operations

Staff Engineer, ServiceNow – HAM

Associate Principal Engineer, ServiceNow – HAM

ServiceNow ITSM/HRSD Configurator

ServiceNow Developer

Senior Associate – ServiceNow Developer

Senior ServiceNow Developer

Servicenow Developer

Manager – Technology, Servicenow Development

ServiceNow, Senior Manager

Senior Full-Stack Software Developer, TechOps – ServiceNow