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EY

Senior ServiceNow Tester

EY

ServiceNow Senior Tester developing and executing tests for the ServiceNow platform. Collaborating with Agile teams and mentoring testing resources to ensure quality deliverables.

Posted 7/15/2026full-timeKochi • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery, with a strong focus on automated testing using ServiceNow Automated Test Framework (ATF). Proven ability to lead testing efforts, troubleshoot issues, and collaborate effectively within Agile development teams to ensure high-quality deliverables.

Highest-signal resume keywords
ServiceNow Automated Test Framework (ATF)Testing ServiceNow ModulesAgile Development MethodologyManual Exploratory TestingServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Automated Test ScriptsTesting StrategiesTroubleshooting SkillsTest Case DesignRegression TestingExploratory TestingGen AI / Agentic AI TestingLarge Data Set ManagementServiceNow Enhancements TestingServiceNow Upgrades Testing
Soft Skills
Strong Communication SkillsCollaborationMentoringProactive MindsetAdaptability
Tools & Technologies
ServiceNowTesting TechniquesAgile ToolsWaterfall Project Management
Certifications & Qualifications
ServiceNow Certifications
Industry Keywords
ITSMITBMHRSDCMDBDiscovery

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.
  • Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.
  • Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.
  • Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.
  • Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.
  • Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.
  • Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.
  • Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.

Requirements

What you’ll need
  • Minimum of 8 years of experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery.
  • Proven experience leading end-to-end testing for ServiceNow family upgrades, including patch upgrades, ensuring seamless transitions and minimal disruptions.
  • Demonstrated expertise in leading testing efforts for ServiceNow enhancements and greenfield implementations, delivering high-quality solutions.
  • Hands-on experience developing, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).
  • Strong ability to perform manual exploratory testing for new user stories and regression cycles.
  • Solid technical and functional understanding of ServiceNow modules and business processes.
  • Experience testing Gen AI / Agentic AI solutions within ServiceNow or related platforms.
  • Comfortable working with large data sets and devising testing strategies for complex ServiceNow implementations.
  • Excellent troubleshooting skills to diagnose and resolve issues within ServiceNow applications.
  • Familiarity with Agile development methodology as well as Waterfall project management approaches.
  • Strong communication skills with the ability to present information clearly and effectively to both technical and non-technical stakeholders.
  • Proficiency in utilizing various testing techniques and tools to enhance test coverage and efficiency.
  • Ability to learn and adapt quickly in a fast-paced environment, proactive mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams.
  • ServiceNow certifications.

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible work arrangements