Senior Software Engineer – Service Catalog

NewRocket

Senior Software Engineer leading ServiceNow implementations and mentoring a team in innovative solutions for global clientele. Driving customization and integration efforts for Service Portal and HRSD.

Posted 7/15/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow implementation and administration, with a strong focus on ITSM, Service Portal, and B2B integrations. Proficient in configuring integrations, scripting, and creating technical documentation to support business requirements.

Highest-signal resume keywords

ServiceNow ImplementationITSM ConfigurationService Portal CustomizationWeb Services IntegrationData Extraction Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow AdministrationServiceNow DevelopmentBusiness Rules ScriptingClient ScriptsUI BuilderScripted REST APIsScript IncludesImpact AssessmentUser Acceptance TestingIntegration Configuration

Soft Skills

Stakeholder InteractionDocumentation MaintenanceProblem SolvingCollaboration

Tools & Technologies

ServiceNowRESTSOAPJDBCODBCETL IntegrationsMid Servers

Industry Keywords

ITSMService PortalHRSDB2B IntegrationsService CatalogWorkflows

Tech Stack

Tools & technologies

CloudETLITSMServiceNowSOAP

About the role

Key responsibilities & impact

Interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD
Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
Configuring integrations between ServiceNow via REST/SOAP web and other applications
Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements
Interact with technical SMEs to get necessary environment information to support your service map and event work
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of the resulting maps, impact rules and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Requirements

What you’ll need

4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/Service Portal/HRSD, B2B Integrations, etc.)
Strong Experience in Service Portal / HRSD
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
Proven experience with implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements
Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Ability to create technical design documents and user documentation

Benefits

Comp & perks

Official ServiceNow training for multiple certifications
Mentorship and coaching environment