NewRocket

ServiceNow

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

ServiceNow Business Analyst – HRSD, CSM

• Serve as liaison between business and technical aspects of projects.
• Define project scope and objectives and communication plans.
• Plan project stages and assess business implication for each stage.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Assign resources, timelines, and schedule for assigned projects.
• Facilitate crew and customer meetings.
• Mitigate risks and dependencies.
• Manage solutions using Agile and iterative project methodologies and various project management tools.
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Monitor or track project milestones and deliverables and confer with project personnel to identify and resolve problems.
• Develop and manage work breakdown structure (WBS) of information technology projects.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Ensure quality control standards.

ServiceNow Project Manager

AI Engineer

• Develop, train, and deploy machine learning models for predictive analytics, classification, and clustering.
• Implement AI-based solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.
• Work with cloud platforms including AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI).
• Integrate and fine-tune Hugging Face transformer models (e.g., BERT, GPT) for NLP tasks such as text classification, summarization, and sentiment analysis.
• Develop AI automation solutions, including chatbot implementations using Microsoft Teams and Azure AI.
• Work with big data technologies such as Apache Spark and Snowflake for large-scale data processing and analytics.
• Design and optimize ETL pipelines for data quality management, transformation, and validation.
• Utilize SQL, MySQL, PostgreSQL, and MongoDB for database management and query optimization.
• Create interactive data visualizations using Tableau and Power BI to drive business insights.
• Work with Large Language Models (LLMs) for AI-driven applications, including fine-tuning, training, and deploying models for conversational AI, text generation, and summarization.
• Develop and implement Agentic AI systems, enabling autonomous decision-making AI agents that can adapt, learn, and optimize tasks in real-time.

AI Architect

• Interface with end-users, IT teams and key stakeholders to gather systems requirements for Custom Applications & Integrations.
• Guide customers through understanding technical solutions to their business requirements
• Conduct requirements gathering workshops with clients
• Configure and customize ServiceNow applications
• Manage all aspects of application development
• Mentor project crew members by managing peer reviews and provide technical guidance
• Experience with implementing ServiceNow modules
• Creation of script-based Assignment and Approval rules
• Conduct capability Requirements Analysis sessions and customer workshops
• Design custom or product-based solutions based on ServiceNow applications

ServiceNow Lead Engineer – Platform, Custom Apps, Integrations

• Lead presales engagements: impactful demos, workshops, and tailored solution presentations for global clients.
• Architect scalable ServiceNow solutions across ITSM, ITOM, IRM, HRSD, CSM, FSM, Gen AI/Agentic AI, App Engine, and industry-specific modules.
• Own proposals and RFP/RFI responses: technical documentation, solution design, effort estimation, pricing models.
• Collaborate with onshore leads, sales, delivery, and technical teams to create winning proposals and client roadmaps.
• Act as a trusted advisor, ensuring best practices and platform alignment; support seamless handover from presales to delivery.
• Provide technical guidance throughout the sales cycle, identifying cross-sell and upsell opportunities.
• Curate and maintain solution collateral: presentations, case studies, technical documentation.
• Stay ahead of industry trends, competitor offerings, and emerging technologies—especially in AI, CRM, and enterprise service management.
• Mentor and build offshore teams, fostering innovation and excellence.

ServiceNow Pre Sales Solution Consultant

Marketing

• Plan, build, and run integrated, omni-channel campaigns that turn interest into pipeline.
• Lead customer advocacy storytelling through the creation and amplification of customer success stories.
• Manage program plans, timelines and deliverables.
• Create landing pages, emails, social posts, and sales enablement aligned to brand guidelines.
• Run and optimize LinkedIn and Meta campaigns (audience building, creative, copy, budgets, tracking, and reporting).
• Collaborate with cross-functional teams to prioritize messaging, manage program timelines, and ensure successful execution.

ServiceNow Business Analyst – HRSD, CSM

ServiceNow Project Manager

AI Architect

ServiceNow Lead Engineer – Platform, Custom Apps, Integrations

ServiceNow Pre Sales Solution Consultant

Marketing Programs Manager