NewRocket

ServiceNow

• Lead presales engagements: impactful demos, workshops, and tailored solution presentations for global clients.
• Architect scalable ServiceNow solutions across ITSM, ITOM, IRM, HRSD, CSM, FSM, Gen AI/Agentic AI, App Engine, and industry-specific modules.
• Own proposals and RFP/RFI responses: technical documentation, solution design, effort estimation, pricing models.
• Collaborate with onshore leads, sales, delivery, and technical teams to create winning proposals and client roadmaps.
• Act as a trusted advisor, ensuring best practices and platform alignment; support seamless handover from presales to delivery.
• Provide technical guidance throughout the sales cycle, identifying cross-sell and upsell opportunities.
• Curate and maintain solution collateral: presentations, case studies, technical documentation.
• Stay ahead of industry trends, competitor offerings, and emerging technologies—especially in AI, CRM, and enterprise service management.
• Mentor and build offshore teams, fostering innovation and excellence.

ServiceNow Pre Sales Solution Consultant

Marketing

• Plan, build, and run integrated, omni-channel campaigns that turn interest into pipeline.
• Lead customer advocacy storytelling through the creation and amplification of customer success stories.
• Manage program plans, timelines and deliverables.
• Create landing pages, emails, social posts, and sales enablement aligned to brand guidelines.
• Run and optimize LinkedIn and Meta campaigns (audience building, creative, copy, budgets, tracking, and reporting).
• Collaborate with cross-functional teams to prioritize messaging, manage program timelines, and ensure successful execution.

Marketing Programs Manager

• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
• Considered an expert in pre-sales and solution development
• Collaborate with Sales teams in the qualification of customer needs through discovery
• Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
• Provide mentorship and informal leadership to Solution Consultants as a senior resource
• Leads demonstrations of product, both standard and tailored to prospects and existing customers
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Lead competitive analyses and understands differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conduct transition briefings, communicates commitments and expectations in preparation for deployment

Senior Solution Consultant – ServiceNow

• Work with Practice Architect, Practice Capability Leaders, collaborating with Sales and Pre-Sales to define Deal solutions. Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
• Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
• Provide input to Practice Leader on strategic priorities, headcount planning and talent development
• Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
• Mentor and empower Practice Capability teams to drive thought leadership. Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge

ServiceNow Practice Strategist – HRSD

• Understand and document business requirements and user stories for ServiceNow implementations
• Prepare test scenarios, test cases, and test scripts aligned to business processes
• Perform functional, regression, and UAT testing on ServiceNow modules
• Validate configurations across ITSM (Incident, Problem, Change, Catalog)
• Coordinate with developers, stakeholders, and end users during UAT cycles
• Track, log, and manage defects using ServiceNow/JIRA
• Ensure solutions meet business, compliance, and quality standards
• Support release validation and post-deployment testing

ServiceNow Business Analyst

• Work with EMEA - Netherlands account executives to close deals.
• Lead complex technical solution development; supports Sales teams in qualification of customer needs through discovery.
• Participates across the sales lifecycle on acquiring new customers.

Consultant

• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
• Considered an expert in pre-sales and solution development
• Collaborate with Sales teams in the qualification of customer needs through discovery
• Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
• Provide mentorship and informal leadership to Solution Consultants as a senior resource
• Leads demonstrations of product, both standard and tailored to prospects and existing customers
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Lead competitive analyses and understands differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment

Senior Solution Consultant, Eastern US

• Create strategic business plans outlining how you will manage sales and develop business within the region, including designing innovative marketing events.
• Develop relationships with key C-suite personas (e.g., CFO, CIO, COO, CDO) across a broad range of product lines.
• Lead and orchestrate account strategy by mapping client relationships and leveraging a diverse virtual team (Solutions Consultants, Solutions Specialists, Customer Success resources, Partners, and Marketing).
• Act as a trusted advisor by understanding your customers' unique business challenges and advising on how ServiceNow solutions can enhance their IT and business roadmaps.
• Collaborate with internal specialists and support teams to ensure the right resources are engaged at the right time to close deals effectively.
• Continuously build a healthy pipeline by identifying and qualifying opportunities in your territory.
• Perform cost-benefit analysis of existing and potential customers.
• Become a front line, SME (subject matter expert), on all ServiceNow products and solutions, including attending classes, certifications and seminars related to industry, services, and products.
• Contact regular and prospective customers to understand their business needs and communicate ways in which ServiceNow solutions can help.
• Monitor market conditions, product innovations, competitors' products, prices, and sales.
• Prepare sales budgets and reports, keep sales records, present to key leadership and stakeholders, including providing biweekly forecast.

ServiceNow Account Executive – Netherlands, Belgium

Director

• Oversee delivery quality and customer satisfaction across all projects in the Eastern US.
• Act as a senior escalation point and trusted advisor to client executives.
• Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
• Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices.
• Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.
• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
• Drive efficient utilization of global delivery resources, including strong collaboration with India teams.
• Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
• Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth.
• Lead, coach, and mentor direct and indirect delivery team members across the region.
• Oversee career progression, hiring, and performance management for delivery talent.
• Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values.
• Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization.
• Strengthen relationships with clients in the Eastern US to drive expansion opportunities.
• Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.

Area Delivery Director

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Provide input to the Global Engineering Capability Leader on strategic decisions, budgets, hiring, and process changes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Develop strategic plans for measurable implementation approach
• Develop supporting tactical plans for strategic scope
• Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners
• Develop and nurture relationships with technology vendors and services partners
• Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Oversee the development of Business Process Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching
• Mentor customer and partner technical resources during implementation projects. As needed, conduct informal, ad-hoc training sessions.
• Support the Company's vision and promote the Company's core operating values

Director, Business Process Architecture – ServiceNow/IRM, Security, Risk & Resilience

• Responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth
• Developing, owning and managing customer relationships
• Overseeing the entire portfolio to ensure successful delivery using a hands-on approach
• Partnering with the sales organization to drive growth and expansion within the Area
• Accountable for an Enterprise portfolio; complex, large-scale programs and/or projects within assigned Area

Delivery Director – Midwestern Region

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