NewRocket

Client Partner

• Drive Revenue Growth: Own and exceed a multi-million-dollar annual revenue target through expansion of existing services and introduction of new solutions.
• Cultivate Executive Relationships: Develop strong, trusted partnerships with C-suite stakeholders (CIO, COO, CRO, BU leaders) at top manufacturing accounts.
• Act as a Strategic Advisor: Understand client business objectives, challenges, and industry dynamics to craft transformation roadmaps powered by ServiceNow.
• Expand Account Footprint: Identify opportunities to grow share of wallet to 70%+ of the serviceable addressable market (SAM). Coordinate cross-functional teams to deliver value-added solutions.
• Ensure Client Value Realization: Partner with delivery teams to ensure projects achieve promised outcomes, fostering client satisfaction and long-term success.
• Support Strategic Pursuits: Partner with Account Executives in high-potential sales cycles, providing executive credibility and thought leadership.
• Translate Business to Technology: Articulate how ServiceNow enhances core manufacturing functions such as supply chain, shop floor operations, EAM, quality, and safety.
• Craft Industry Narratives: Shape value propositions and proposals that speak to the strategic business outcomes manufacturing leaders care about.
• Influence Go-To-Market Strategy: Collaborate with marketing and leadership to refine vertical strategy, identify market trends, and position NewRocket as a thought leader.

Client Partner – Manufacturing

ServiceNow

• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Customize Service Portal ServiceNow applications.
• Experience with implementing integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ).
• Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
• Experience with ServiceNow for custom application design and development.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.
• Conduct requirements gathering workshops

ServiceNow Solution Architect – Service Portal

• Interface with end-users, IT teams and key stakeholders to gather systems requirements for Custom Applications, Integrations and Health scan and Platform solutions
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Experience in Flow designer, Business rules, Scripting, Integrations & Logic implementations
• Strong experience with Custom Applications, Integrations and Health scan and Platform processes

Senior Software Engineer – ServiceNow

• As a ServiceNow Lead Engineer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM
• Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements
• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Experience with implementing ServiceNow modules,(IT Service Management, Knowledge Management, Service Level Management, ITOM).
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
• Experience with ServiceNow for custom application design and development.
• Create and execute development plans as appropriate to meeting changing needs and requirements.
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation.
• Ability to plan and package ServiceNow platform solutions and accelerators

Lead Engineer – ServiceNow, ITOM

• Gather systems requirements for Custom Applications, Integrations, and Health scan and Platform
• Configure ServiceNow applications focusing on mobile, UIBuilder, and analytics
• Manage application development including design, coding, and troubleshooting
• Mentor project crew members and provide technical guidance

Lead Engineer – ServiceNow

• Implement dynamic and responsive Service Portal solutions and end user interfaces on the ServiceNow platform for our global clients.
• Refine the standard for Service Portal implementations and evolve the technology stack to build modern and awesome user experiences for our customers.
• Create mobile and web applications based on site maps, wireframes, and visual designs using standards compliant JavaScript, HTML5, and CSS3.
• Participate in design review and client requirements sessions.
• Collaborate with engagement managers and other developers to understand, estimate, prioritize, and implement requests for development and maintenance.
• Code, debug, document, deploy, and maintain our products and software in a highly efficient and effective manner.
• Maintain and modify existing applications.

Senior Software Engineer – ServiceNow, Service Portal

• Lead, coach and mentor a team of Software Engineers providing development for professional services projects
• Interface with end-users, IT teams and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting, Integration and HRSD
• Customize ServiceNow applications and facilitate rollout of new applications and modules; configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications using mid servers and cloud-to-cloud
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders; participate in user acceptance testing of maps and event management work
• Promote update sets and data across applicable ServiceNow environments and remediate any production incidents related to scope
• Align with existing ServiceNow technical lead to ensure consistent approach and maintain operational documentation and SOPs to reduce support risk and inefficiency

Senior Software Engineer – ServiceNow SAM Pro

Business Analyst

• Act as the primary ITOM-focused Business Analyst, engaging stakeholders across infrastructure, applications, and operations to define requirements for ServiceNow ITOM initiatives
• Lead requirement-gathering workshops for Discovery, Event Management, Service Mapping, CMDB, and CSDM use cases
• Translate business needs into functional specifications, process flows, and user stories tailored for ITOM implementations
• Drive discussions around CI classes, relationships, identification, reconciliation, and CMDB governance
• Partner with technical teams to validate discovery schedules, probes, sensors, patterns, and event rules/correlation strategies
• Ensure ITOM processes are aligned with the Common Service Data Model (CSDM)
• Collaborate with developers and architects to ensure delivered solutions meet agreed requirements and business outcomes
• Define test cases and support UAT to validate ITOM configurations and integrations
• Provide ongoing reporting and insights into CMDB health, discovery coverage, and event noise reduction

Business Analyst, ITOM

Operations

• Actively engage in strategic proposals and SOWs to support the needs of the business
• Review open cases, finalize SOWs, and handle escalations
• Collaborate with analysts, Sales and Pre-sales to establish priorities based on forecasts
• Stay up to date on standard language, processes, financial objectives, and terms
• Develop SOWs and corresponding documents including project background, objectives/outcomes/deliverables, implementation methods, timelines, and staffing
• Manage and prioritize activities and process workflow for proposals
• Coordinate with SMEs, Delivery, Sales Management, Product, Legal, and Deal Governance to document solution standards for contracting
• Spot and communicate risks in proposals and contracts
• Coordinate approvals with Sales, Finance and Legal for pricing and non-standard language
• Manage deadlines and target dates for information gathering, writing, review, and approval; enter and monitor tracking data
• Help maintain Data integrity in Salesforce

Deal Desk Analyst, Sales Operations

Sales

• Build and strengthen trusted relationships with C-suite leaders and ServiceNow executives.
• Lead, mentor, and grow a world-class Sales team that delivers results with impact.
• Drive strategy, collaboration, and alignment between Sales, Solution Architects, and Services teams.
• Act as executive sponsor on engagements, ensuring flawless delivery and #RavingFans at every step.
• Shape forecasts, pipeline, and budgets while keeping your finger on the pulse of growth.
• Be the go-to expert on ServiceNow solutions—guiding, educating, and energizing the team and clients alike.