NewRocket

Business Intelligence Developer

• Gathering and understanding business requirements for data visualization and analysis
• Collaborating with data engineers and analysts to acquire, clean, and transform data for reporting purposes.
• Ensuring data security and compliance with best practices
• Providing training and support to end users on using Power BI
• Keeping up to date with the latest Power BI features and trends
• Design, develop, and deploy advanced Power BI reports and dashboards.
• Create and maintain efficient data models and datasets in Power BI.
• Develop custom visualizations and calculations using DAX and Power Query.
• Design and develop interactive visual reports, KPI scorecards, and dashboards using Power BI Desktop.
• Integrate Power BI with various data sources such as SQL Server, Azure, Excel, and other databases.
• Wrangle data from various sources, ensuring accuracy and readiness for analysis.
• Apply data modeling best practices to support robust and scalable BI solutions.

Power BI Developer

Solutions Engineer

• Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client's business objectives, technical landscape, and long-term roadmap.
• Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders.
• Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality.
• Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams.
• Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows).
• Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle.
• Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget.
• Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement.
• Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders.
• Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.

Senior Solution Architect – Telecom

Director

• Responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth
• Develop, own and manage customer relationships for seamless execution across service offerings
• Oversee entire portfolio to ensure successful delivery using a hands-on approach
• Serve as an escalation point, ensuring compliance and quality delivery
• Partner with sales organization to drive growth and expansion within the Area
• Focus on developing rapport with prospects and understanding scope, estimates and staffing needs
• Ensure a seamless transition from Sales to the formed delivery team
• Accountable for an Enterprise portfolio, managing complex, large-scale programs and/or projects
• Work with VP Professional Services and others to implement a best-in-class delivery organization
• Maintain a team environment of trust, collaboration, and high-performance while delivering excellent customer experiences

Delivery Director – Telecom

ServiceNow

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function IRM
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

Senior Business Analyst – IRM

• As a ServiceNow Lead Engineer - Platform/Custom Apps/Integration you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
• Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work

ServiceNow Lead Engineer – Platform, Custom Apps, Integration

• Interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD
• Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Senior Software Engineer – Service Catalog

Learning and Development

• Partner with senior leaders and SMEs
• Support global BUs in performance and development
• Design and facilitate learning programs
• Coach client group leaders

Director of Talent Enablement, Learning & Development

Product Manager

• Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.
• Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact.
• Support the COE Leader in assessing AI innovation opportunities across industries.
• Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP.
• Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.
• Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.

Product Manager, Agentic AI

Business Operations

• Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
• Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
• Serve as a senior advisor to executive stakeholders on business transformation and change management.
• Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
• Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
• Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
• Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences).
• Identify and mitigate business and delivery risks early in the engagement lifecycle.
• Lead special projects across Delivery and Innovation teams to mature our delivery capability.
• Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.

Senior Business Process Consultant – ITAM, HAM, SAM

Compliance

• Lead end-to-end administration of health, welfare, and retirement programs, including plan management, renewals, and ongoing operations.
• Manage and execute the annual Open Enrollment process, including system setup, employee communications, education, and reconciliation.
• Administer 401(k) and retirement programs, including enrollments, contributions, vendor coordination, and audit support.
• Partner with brokers and vendors to evaluate plan performance, resolve escalations, and recommend enhancements to offerings.
• Ensure compliance with federal, state, and company requirements related to benefits, leave, and employee records (e.g., ERISA, ACA, HIPAA, ADA, FMLA, COBRA).
• Conduct and support compliance audits, including I-9 audits, employee file reviews, and benefits-related reporting requirements.
• Manage required regulatory filings, notices, and documentation associated with employee benefits programs.
• Oversee administration of leave programs, including FMLA, state leaves, and company policies, ensuring compliance and a positive employee experience.
• Serve as the primary point of contact for employee benefits inquiries, providing guidance on plan options, eligibility, and issue resolution.
• Support onboarding and offboarding processes with a focus on benefits enrollment, transitions, and eligibility.
• Drive continuous improvement of benefits processes, documentation, and workflows to increase efficiency and scalability.
• Support HRIS-related initiatives and system integrations (e.g., ADP), ensuring accuracy and process consistency.
• Manage employment verifications and maintain strict confidentiality of sensitive employee data.
• Collaborate with HR, Finance, Legal, and external vendors to support benefits strategy and compliance initiatives.
• Provide insights and reporting to leadership on benefits trends, utilization, and compliance risks.

Senior Benefits – Compliance Specialist

• Interface with end-users, IT teams and key stakeholders to gather systems requirements.
• Design, develop, and deploy AI-driven applications and workflows on ServiceNow platform.
• Integrate machine learning, NLP, and predictive analytics solutions into ServiceNow modules.
• Manage aspects of application development including design, coding, testing, and documenting systems.
• Write complete programming and perform testing and debugging of applications.
• Design custom or product-based solutions based on ServiceNow applications.
• Configuring integrations between ServiceNow via REST/SOAP web and other applications.
• Participate in user acceptance testing of resulting maps, impact rules and event management work.
• Remediate any production incidents that arise related to this scope.

ServiceNow Solution Architect

• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery
• Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

Senior Organizational Change Management Specialist – ServiceNow, AI

• Partner with senior leaders to support learning priorities and performance goals
• Design, develop and execute learning and development programs
• Coach client group leaders in career development planning

Talent Enablement Lead – Learning and Development

AI Engineer

• Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments.
• Translate customer business requirements into technical architectures and implementation plans.
• Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments.
• Work directly with customers to tailor AI solutions to their operational workflows and business processes.
• Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients.
• Rapidly iterate solutions with customers to refine AI-powered use cases.
• Support implementation of AI orchestration, LLM integrations, and agentic decision models.
• Develop integrations between ServiceNow, enterprise systems, APIs, and AI services.
• Build supporting components such as scripts, microservices, automation logic, and integration services.
• Implement integrations with AI platforms, APIs, and enterprise data sources.
• Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms.