Delivery Director – Consulting

NewRocket

Area Delivery Director leading NewRocket’s ServiceNow consulting delivery, client satisfaction, and portfolio growth across the Eastern United States. Overseeing regional operations, teams, financial performance, and enterprise AI delivery.

Posted 9/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in program and project management, with a strong focus on delivery excellence, client-account management, and enterprise AI delivery. Proven ability to lead and mentor teams while achieving regional KPIs and fostering client relationships.

Highest-signal resume keywords

Program ManagementProject ManagementServiceNow KnowledgeEnterprise AI DeliveryLeadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementDelivery MethodologiesGovernance PracticesWorkflow AutomationData ReadinessCloud PlatformsAI GovernanceGenerative AILLMsAgentic AI

Soft Skills

LeadershipCommunicationCollaborationClient Trust BuildingPerformance Management

Tools & Technologies

ServiceNowAgilePMPSCRUMServiceNow SPM

Certifications & Qualifications

Agile CertificationPMP CertificationSCRUM CertificationServiceNow SPM Certification

Industry Keywords

Professional ServicesConsultingDelivery ExcellenceClient-Account ManagementCross-Company Initiatives

Tech Stack

Tools & technologies

CloudPMPServiceNow

About the role

Key responsibilities & impact

Oversee delivery quality and customer satisfaction across all projects in the Eastern United States
Act as a senior escalation point and trusted advisor to client executives
Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams
Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices
Engage on key projects to guide direction, resolve issues, and uphold delivery excellence
Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement
Drive efficient utilization of global delivery resources, including collaboration with India teams
Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs
Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth
Lead, coach, and mentor direct and indirect delivery team members
Oversee career progression, hiring, and performance management for delivery talent
Foster collaboration, trust, and high performance consistent with NewRocket’s values
Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization
Strengthen Eastern US client relationships to drive expansion opportunities
Represent the region in cross-company delivery initiatives and align with corporate goals

Requirements

What you’ll need

12+ years of professional services or consulting experience, including 8–12 years in program/project management
5+ years leading delivery portfolios and managing large, distributed teams
Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices
Deep knowledge of consulting, professional services, enterprise delivery, and client-account management
Deep knowledge of portfolio, program, and project-management methodologies and delivery governance
Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption
Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences
Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios
Excellent leadership, communication, and collaboration skills, with experience across multiple time zones
Bachelor’s degree or equivalent required
Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred

Benefits

Comp & perks

Diverse and inclusive workplace
Equal opportunity workplace and affirmative action employer
Disability accommodation support
AI-powered Talent Matching tool used in the application process