ServiceNow Lead Engineer

NewRocket

ServiceNow Lead Engineer developing SAM Pro applications for enterprise workflow environments. Configuring discovery, service mapping, CMDB, MID servers, and ServiceNow integrations.

Posted 9/2/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and enhancing ServiceNow applications, with a strong focus on Work Order management, scheduling, and dispatch. Proficient in integrating ServiceNow with various services and APIs, ensuring effective service mapping and discovery processes.

Highest-signal resume keywords

ServiceNow DevelopmentREST API IntegrationService Mapping ConfigurationCredentialless DiscoveryService Graph Connectors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowSam ProIntegrated Logic DevelopmentService-Oriented ArchitectureDistributed Application ArchitectureMID Server ManagementCommand Line Console ProficiencyIdentification Rules ConfigurationMulti-Tier Service DiscoveryCustom Infrastructure Patterns

Soft Skills

CollaborationCommunication

Industry Keywords

CMDBService MappingEvent RulesService PortalsCI Identifiers

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop customer applications for Work Order management, scheduling, and dispatch
Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
Enhance ServiceNow event rules as necessary to ensure proper CMDB binding
Interact with technical SMEs to obtain environment information supporting service map and event work

Requirements

What you’ll need

Experience with ServiceNow
Comprehension of, and the ability to communicate and implement Sam Pro
Ability to develop interfaces for each user audience depending on custom application models or Service Portals
Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs via REST
Knowledge of service-oriented and distributed application architecture in the enterprise, including web services, data access and persistence, and client/server
Understanding of credentialless and credential-based Discovery
Ability to install, configure, and integrate ServiceNow SAM Pro software products, focusing on discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB
Ability to prevent duplicate CIs with CI identifiers
Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
Knowledge and ability to configure, manage, and maintain MID servers
Proficiency working with command line console for Service Mapping
Ability to work with and migrate patterns between environments for Service Mapping
Proficiency configuring Identification Rules for Service Mapping
Ability and knowledge in Discovery of multi-tier services, including advanced pattern configuration for Service Mapping

Benefits

Comp & perks

Healthy work-life balance
Collaborative and innovative culture
Professional growth support
Diverse and inclusive workplace
Equal opportunity and affirmative action employer
Disability accommodation support