Manager – Technology, Servicenow Development

AT&T

Manager-Technology leading ServiceNow development and support teams at AT&T with a focus on project execution and team mentorship.

Posted 6/29/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow projects, including design, implementation, and support of scalable solutions while ensuring adherence to best practices. Proficient in DevOps practices, automation, and stakeholder engagement to drive project success and team performance.

Highest-signal resume keywords

ServiceNow Project ManagementJava DevelopmentDevOps ImplementationServiceNow Implementation Specialist CertificationMicroservices Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentJavaJavaScriptUnix Shell ScriptingCI/CD PipelinesKubernetesApache SparkIntegrationHubITSMITOM

Soft Skills

Stakeholder EngagementCommunicationMentoringProblem ResolutionCollaboration

Tools & Technologies

ServiceNowGitAutomation ToolsContainer OrchestrationBig Data Integrations

Certifications & Qualifications

ServiceNow Implementation SpecialistServiceNow Technical Architect

Industry Keywords

Software DevelopmentWorkflow ManagementBusiness RulesHigh-Availability DeploymentsContinuous Improvement

Tech Stack

Tools & technologies

ApacheDistributed SystemsITSMJavaJavaScriptKubernetesMicroservicesServiceNowShell ScriptingSparkUnix

About the role

Key responsibilities & impact

Own the overall roadmap, and execution for ServiceNow projects, ensuring project is executed on time with quality
Lead the design, implementation, and support of scalable ServiceNow solutions and workflows
Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments
Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
Optimize performance, scalability, and security of ServiceNow environments
Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
Effective project management thru KPIs
Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams
Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred)
12+ years of experience in software development
At least 3 years in a leadership role managing ServiceNow development and support programs
In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
Strong development skills in Java and JavaScript
Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
Microservices architecture: design and deployment experience in distributed systems
Proficiency in Unix Shell Scripting for systems integration and automation
Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
Strong stakeholder engagement, communication, and influencing abilities
ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred

Benefits

Comp & perks

Equal employment opportunity (EEO)
Reasonable accommodations for individuals with disabilities
Fair chance employer, no background check until after offer made