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AT&T

Manager – Technology, Servicenow Development

AT&T

Manager-Technology leading ServiceNow development and support teams at AT&T with a focus on project execution and team mentorship.

Posted 6/29/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies
ApacheDistributed SystemsITSMJavaJavaScriptKubernetesMicroservicesServiceNowShell ScriptingSparkUnix

About the role

Key responsibilities & impact
  • Own the overall roadmap, and execution for ServiceNow projects, ensuring project is executed on time with quality
  • Lead the design, implementation, and support of scalable ServiceNow solutions and workflows
  • Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments
  • Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
  • Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
  • Optimize performance, scalability, and security of ServiceNow environments
  • Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
  • Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
  • Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
  • Effective project management thru KPIs
  • Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
  • Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams
  • Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities

Requirements

What you’ll need
  • Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred)
  • 12+ years of experience in software development
  • At least 3 years in a leadership role managing ServiceNow development and support programs
  • In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
  • Strong development skills in Java and JavaScript
  • Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
  • Microservices architecture: design and deployment experience in distributed systems
  • Proficiency in Unix Shell Scripting for systems integration and automation
  • Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
  • Strong stakeholder engagement, communication, and influencing abilities
  • ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred

Benefits

Comp & perks
  • Equal employment opportunity (EEO)
  • Reasonable accommodations for individuals with disabilities
  • Fair chance employer, no background check until after offer made

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNow DevelopmentJavaJavaScriptUnix Shell ScriptingCI/CD PipelinesKubernetesApache SparkIntegrationHubITSMITOM
Soft Skills
Stakeholder EngagementCommunicationMentoringProblem ResolutionCollaboration
Certifications
ServiceNow Implementation SpecialistServiceNow Technical Architect