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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in leading ServiceNow implementations and managing complex projects, with a strong focus on client engagement, team development, and business growth. Proficient in both functional and technical aspects of ServiceNow, ensuring successful delivery and stakeholder collaboration.
Highest-signal resume keywords
ServiceNow CTA CertificationServiceNow Implementation CertificationsITIL Intermediate CertificationAgile CertificationPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
ServiceNow ImplementationServiceNow Product DevelopmentServiceNow ITSMServiceNow ITOMServiceNow ITBMServiceNow HRSDServiceNow Sec OpsAutomation DesignWorkflow CapabilitiesProject Management
Soft Skills
Team LeadershipCoachingMentoringClient EngagementPerformance Management
Tools & Technologies
ServiceNow PlatformServiceNow Partner EcosystemLicensing ModelPlatform Management Models
Certifications & Qualifications
ServiceNow CTA CertificationServiceNow Implementation CertificationsITIL Intermediate CertificationCOBIT CertificationTOGAF CertificationAgile CertificationScrum Master CertificationPMP Certification
Industry Keywords
Global System IntegratorBusiness DevelopmentSales EnablementStakeholder ManagementPerformance Reviews
Tech Stack
Tools & technologiesITSMPMPServiceNow
About the role
Key responsibilities & impact- Lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement.
- Respond to client proposals, participate in orals and help growing Service Now business
- Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops.
- The role involves knowledge and experience of both functional and technical aspects for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
- Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
- Build strong internal relationships within the firm and with other services across the organization
- Develop people through effectively supervising, coaching, and mentoring staff.
- Conduct performance reviews and contribute to performance feedback for staff.
- Contribute to people-related initiatives including recruiting, retaining and training.
- Maintain an educational program to continually develop personal skills of all staff.
- Perform an appropriate role in business development in terms of pre sales and practice development.
Requirements
What you’ll need- 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator
- Mandatory ServiceNow CTA or CMA Certified.
- Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
- Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers
- At least two Service Now Implementation Certifications
- ITIL Intermediate, COBIT and or TOGAF certifications
- Agile and scrum master certifications
- PMP certification
Benefits
Comp & perks- Competitive salary